State Farm Customer Service

Phone Number & Contact Info

State Farm's Best Phone Number

Toll-free·Calls Customer Service·Most popular State Farm number

How do I talk to a live human at State Farm?

A:Direct to Insurance Claims Center.

Does State Farm offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 89 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

State Farm Customer Phone Numbers

Technical Support

Toll-free · 24 hours, 7 days · Press 7 at the first menu, then you must say "Your Birthdate" to be transferred. · For help logging into your account, press 1. For help with Drive Safe or the mobile app, or Bluetooth Beacon, press 2. For help with the State Farm website or mobile app, press 3. For all other inquiries, press 4.


Toll-free · 24 hours, 7 days · Direct to Insurance Payments Center · To use our new automated tool, press 1. To use the phone payment method, press 2.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this State Farm phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to Insurance Claims Center.
Here is how our research team describes the way the State Farm phone system greets you: Emergency road service, press 1. To discuss an accident or damage claim, press 2. For existing customers, press 3. For a new quote, press 4. To make a payment, press 5. To receive copies of ID cards, press 6. For all other calls, press 7.
Below are some clips we've found from State Farm's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling State Farm. For emergency road service, press one. To report or discuss an accident or damage claim, two. Existing customers that have acquired a new vehicle or wanna make a policy change three. New policy quote, four. To make a payment, five. To receive copies of current personal auto ID cards, six. All other calls, press seven. To repeat this menu, press nine."
Excerpt from a call with State Farm
Tuesday, January 9, 2024 11:11 PM

They may need the phone number on your account

"Using the keypad on your phone, please enter the phone number associated with your State Farm account."
Excerpt from a call with State Farm
Wednesday, April 3, 2024 5:43 PM

They may ask your reason for calling (instead of a menu)

"Thank you for calling State Farm. For emergency road service, press one. To report or discuss an accident or damage claim, two. Existing customers that have acquired a new vehicle or wanna make a policy change three. New policy quote, four. To make a payment, five. To receive copies current personal auto ID cards, six.
All other calls, press seven. To repeat this menu, press nine.
To connect you to the right representative, tell me how I can help you."
Excerpt from a call with State Farm
Monday, April 1, 2024 8:32 PM

What are the hours and when should I call?

State Farm operates the call center for this 800-782-8332 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 352 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this State Farm phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like State Farm staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call State Farm is Sunday. The most busy day to call is Friday, which averages 600% more phone calls by comparison. Again, this is based on a sample of 352 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call State Farm

In summation, the best day to call State Farm is Wednesday.

Calling this State Farm Customer Number

Adam Goldkamp is the editor / author responsible for this content.
May 13, 2024

State Farm is a major insurance and financial services company in the United States. As one of the oldest and most respected companies of its type, it is not surprising that State Farm gets a lot of requests for customer service each and every day.

Why Do People Call State Farm Customer Support?

People call State Farm for a range of reasons, including:

  • Getting information about products and services
  • Starting a new policy or services
  • Making policy and account changes
  • Canceling accounts or policies
  • Troubleshooting and technical support
  • Filing a claim
  • Getting information on a claim
  • Making financial transactions
  • Finding an agent
  • Getting roadside assistance

Best Practices for Calling State Farm Customer Service

There are several things that you can do to help ensure that your call to State Farm is handled quickly and professionally:

  • Make sure that you are calling the correct number. Like many large companies, State Farm has multiple divisions, each with its own customer service department. You can find the number for your preferred department on the company's website, on your insurance card or billing statements.
  • Gather relevant documentation before calling. Documentation may include your insurance card, account number, name and contact information for your insurance agent, documentation regarding a claim, billing statements and any previous correspondence about your situation.
  • Have pen and paper handy for taking notes. Notes can be useful if you have to escalate your case.

How do Consumers Feel About Calling State Farm Customer Service?

State Farm has a strong reputation for excellent customer service. In addition, online and off-line searches do not reveal any patterns of reports from dissatisfied customers. This indicates that most people who call State Farm are generally satisfied with the level of support received from phone-based agents.

What Kind of Issues can State Farm Customer Service Representative Resolve?

State Farm phone-based agents are trained to resolve most issues faced by customers, including providing assistance with finding an insurance agent, working to open, change or cancel policies and accounts, assist with opening and processing claims, providing claim status, addressing technical support issues, taking action in cases of fraud, hacking or identity theft, and researching billing issues.

What Can't Be Resolved With a Call to State Farm Customer Service?

State Farm's phone-based agents are not in the position to negotiate your rates or to make decisions about claims. If you are concerned or upset about your rates or the status of a claim, keep in mind that a customer service representative cannot resolve such concerns to your satisfaction. Instead, you may want to file a request or appeal with the company so that somebody with authority can address your concerns. You may also wish to speak with your insurance agent who may likewise be in a better position to provide a real resolution.

If you are calling for technical support because State Farm's website or mobile app is incompatible with the device or computer that you are using, keep in mind that the customer service representative may be able to suggest a workaround, but that an incompatibility with your equipment is not always easily resolved. You may have to replace your equipment, or work with the manufacturer of your device to come up with a solution.

What Should You Do If You Have an Unsuccessful Call with State Farm?

If you get off the phone with a State Farm customer service representative and feel as though your questions were not answered or your issues were not resolved, don't give up. You may still have options.

First, take some time to review the notes you took during your call. If you did not take notes, jot down what you remember. Doing this may help you identify areas of miscommunication or misunderstanding. Identifying these areas can be helpful as you follow up.

Call State Farm back. Explain that this is your second call and that you are unable to get what you needed during the first call. Customer service representatives have different levels of training and experience, and the next person you speak to may be in a better position to understand and resolve your concern. You may also want to describe the kind of resolution you'd like, so that you and the representative are working toward a common goal.

If a second call does not work, try getting a hold of State Farm in another way. For example, you could email State Farm, which has the advantage of providing you with a written transcript of your communications with the company.

If you are unable to get State Farm to respond appropriately, try contacting your insurance agent. He or she may be willing to advocate on your behalf. Another possibility is to contact the state agency in your area that governs insurance companies. While this can be a slow process, filing a complaint and pursuing it may be the most effective way of dealing with a serious and complex insurance or financial matter.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call State Farm

If you have time to do a bit of reading before you call State Farm, we recommend you read over some of our problem-specific articles.

Is State Farm Available in My State?

State Farm is licensed to operate in all 50 states. However, all services may not be available in all locations. There are several ways to check for the availability of State Farm services in your location. You can check for service availability through the company website. You will have to submit your PIN code to check for service availability. You can also contact the company support center through the phone. The customer service representative will clear all your doubts and help you find out if services are available in your location.

Is State Farm the Cheapest Auto Insurance?

State Farm offers various auto insurance coverage options. Full-coverage policyholders have access to integrated roadside assistance coverage. Other policyholders can buy roadside assistance coverage at discounted rates. State Farm policies consistent financial protection at affordable rates. The company also offers several additional discounts and benefits to customers. You can find the post-discount costs using the estimator tool available on the website.

What are the fees associated with State Farm Bank accounts?

State Farm Bank offers a range of accounts with minimal fees. The specific fees associated with their accounts may vary depending on the type of account and services chosen. However, generally, State Farm Bank aims to keep fees affordable and transparent for its customers. Some common fees that might apply include monthly maintenance fees, overdraft fees, and non-sufficient fund fees. It is important for customers to review the terms and conditions of their specific account to understand the fees that may be charged. By choosing State Farm Bank, customers can expect competitive fees and access to comprehensive financial services while enjoying the convenience and trusted reputation of the State Farm brand.

Top State Farm customer service problems

Click the link above to get answers to just about any State Farm customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to State Farm, and their purpose. Are any of these similar to the reason you are trying to call?
Reporting car accident: "I got a call from my insurance because I got in an accident, and the lady hit me."
- From a call lasting 3m 25s , May 13, 2024 11:06 PM
Home insurance claim inquiry: "I had a flood in my house and need to find a place to stay since I haven't spoken to anyone regarding my claim."
- From a call lasting 49m 37s , Apr 3, 2024 5:43 PM
Inquiring about life insurance policy: "I have a life insurance policy but I cannot get a hold."
- From a call lasting 4m 35s , Mar 18, 2024 5:09 PM
Starting new insurance policy: "I need to start my insurance today, the previous agent isn't here and I cancelled with Progressive."
- From a call lasting 18m 43s , Feb 17, 2024 7:41 PM
Transfer account back to Charlie: "I'm trying to change my account back over to Charlie."
- From a call lasting 5m 33s , Feb 6, 2024 5:15 PM
Adding vehicles to policy: "My mom wants to add two vehicles to her policy in Nebraska."
- From a call lasting 5m 19s , Jan 7, 2024 4:55 PM
Payment discrepancy inquiry: "I don't understand as I thought my policy was paid, can you give me the dates of when my policy and then the policy amount that he's asking for is not matching with my records."
- From a call lasting 9m 53s , Jan 3, 2024 12:18 AM

More State Farm Customer Service Contacts

There are of course other ways to contact State Farm customer service besides the phone. Below we list the best ones, by medium.

State Farm Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and State Farm will reply our your email.

State Farm Customer Service on X (formerly Twitter)

@StateFarm - Customer Service
Customer service Twitter feed
State Farm, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

State Farm Customer Help Desk / Web Support

statefarm.com - Customer Service
Online customer service support
As a last, sometimes only, resort- State Farm customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is State Farm's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a State Farm agent. This phone number is State Farm's best phone number because 29,754 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-782-8332 include Renew Coverage, Complaint, File a Claim, Coverage Questions, Cancel or Change Account and other customer service issues. The State Farm call center that you call into has employees from Massachusetts, California, Illinois, Florida and is open 24 hours, 7 days according to customers. In total, State Farm has 3 phone numbers. It's not always clear what is the best way to talk to State Farm representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for State Farm. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like State Farm. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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