How do I talk to a live human at National Car Rental?
A:Say "No" to all questions, then wait until you are transferred to a representative.You can also use our free service that can talk to National Car Rental for you and report back.
Q:
Does National Car Rental offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 25 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for National Car Rental below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this National Car Rental phone number to document the phone system.
Here is how our research team describes the way the National Car Rental phone system greets you: Please respond to the following questions with a "yes" or "no": Are you calling to reserve a vehicle?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "No" to all questions, then wait until you are transferred to a representative.
Below are some clips we've found from National Car Rental's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling National Car Rental. Calls are monitored and recorded for quality assurance.
For information about our privacy policy, please visit privacy dot d h I dot com.
Please respond to the following questions by saying yes or no.
Are you calling to reserve a vehicle?
Thanks. Would you like to update an existing reservation?
Thanks.
Are you calling for support with your Emerald Club membership?"
Excerpt from a call with National Car Rental
Friday, March 29, 2024 8:08 PM
The first phone menu
"Thank you for calling National Car Rental. Calls are monitored and recorded for quality assurance.
For information about our privacy policy, please visit privacy dot p h I dot com.
Please respond to the following questions by by saying yes or no.
Are you calling to reserve a vehicle?
I didn't understand your response. Let's try again.
Please say yes or no. Are you calling to reserve a vehicle?
Sorry. I still didn't understand your response.
Please select from the following options.
To repeat this menu, press nine.
If you're calling to reserve a vehicle, press one.
If you would like to update an existing reservation, press two."
Excerpt from a call with National Car Rental
Monday, June 10, 2024 11:01 PM
What are the hours and when should I call?
National Car Rental operates the call center for this 800-227-7368 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 146 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the National Car Rental call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this National Car Rental phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like National Car Rental staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call National Car Rental is Saturday.The most busy day to call is Monday, which averages 73% more phone calls by comparison.Again, this is based on a sample of 146 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
Calling this number was very straightforward, if a bit pushy at the end. When I dialed this number, I was taken to the main menu for National Car Rental and asked what my purpose for calling was. I could answer yes to any of the suggested options, and I selected making a reservation.
My wait was very brief; I was connected to a representative within a minute. She asked me if I could provide my National rewards program number, and I said I was not a member but wanted to get prices for a reservation. She said that wasn't a problem and that she could find a car for me if I provided the location and the dates.
I said I wanted to rent in Washington and she asked if I wanted an airport location. I said that I would and would do Dulles Airport from June 26 to July 2. She then asked what size car I would like to rent, and I told her that intermediate would work well. She said that was her favorite car to rent and an excellent choice, and she quoted me at a price of $575 with tax and fees included to rent the car for an entire week.
I thanked her for the information and she asked me to provide a credit card so that she could book the reservation. I said that I wasn't ready to reserve the vehicle just yet and was just looking to get information. She then tried again, telling me that demand was high and the rate might not last if I waited. I said that I'd take my chances, and she thanked me for calling and immediately hung up.
Overall, I thought it was easy to get through and get information, but she was pushy at the end and shut down when I wouldn't budge. I'd use this number, but I'd hope for a better experience.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call National Car Rental
If you have time to do a bit of reading before you call National Car Rental, we recommend you read over some of our problem-specific articles.
If you are not happy with your rental from National Car Rental, you have options. You can file a complaint through email with National Car Rental's convenient feedback form. You can also call National Car Rental customer support for assistance. A third option is to file your complaint in person at a National Car Rental pick up or drop off location.
The minimum age to rent a car from National Car Rental is typically 21 years old. However, drivers between the ages of 21 and 24 will be subject to a young renter fee, which varies by location. Certain car classes may also have additional age restrictions. Customers should note that a valid driver's license and a major credit card in the renter's name are required. Additionally, international customers must provide a valid passport or government-issued ID, along with their home country driver's license. Please refer to the specific terms and conditions of the rental location for more details on age requirements and associated fees.
Yes, insurance is required to rent a car from National Car Rental. The company provides various insurance options to ensure your rental experience is worry-free. You can choose their Loss Damage Waiver (LDW), which limits your financial responsibility for any damage to or loss of the rental vehicle. Additionally, they offer Supplemental Liability Protection (SLP) coverage that protects you against third-party claims for bodily injury or property damage. Renters also have the option to provide their own insurance that meets National Car Rental's requirements. It's important to review your personal coverage or consult with your insurance provider before opting out of National's protection options. By selecting the right insurance, you can have a safe and protected rental experience with National Car Rental.
Click the link above to get answers to just about any National Car Rental customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to National Car Rental, and their purpose. Are any of these similar to the reason you are trying to call?
Yes or no answer: "Responding with yes or no only."
- From a call lasting 1m 29s , Jun 21, 2024 2:16 AM
Link reservation to account: "I was wondering if you could link it to my emerald Club account because I'm not seeing it in my reservations."
- From a call lasting 7m 56s , Apr 3, 2024 5:21 PM
Lost item at airport: "I believe I left my computer bag at your Kansas City airport location."
- From a call lasting 5m 19s , Mar 29, 2024 8:08 PM
More National Car Rental Customer Service Contacts
There are of course other ways to contact National Car Rental customer service besides the phone. Below we list the best ones, by medium.
National Car Rental Customer Help Desk / Web Support
As a last, sometimes only, resort- National Car Rental customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is National Car Rental's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a National Car Rental agent. This phone number is National Car Rental's best phone number because 5,856 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-227-7368 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call National Car Rental first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, National Car Rental has 3 phone numbers. It's not always clear what is the best way to talk to National Car Rental representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for National Car Rental. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like National Car Rental. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
