Toll-free · Calling this Hawaiian Airlines number should go right to a real human being · Central Claims Office - For the claims office, press 1. For items left on board, press 2. For reservations, press 3.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Hawaiian Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at the first menu. Next, press 5.
Here is how our research team describes the way the Hawaiian Airlines phone system greets you: Enter your Hawaiian Miles number. If you don't have one, press 0.
Below are some clips we've found from Hawaiian Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Aloha, and welcome to Hawaiian Airlines.
Please enter your nine digit Hawaiian miles number followed by the pound key."
Excerpt from a call with Hawaiian Airlines
Saturday, March 23, 2024 12:48 AM
The first phone menu
"Aloha, and welcome to Hawaiian Airlines.
Please enter your nine digit Hawaiian miles number followed by the pound key.
If you do not have a Hawaiian Miles number, remain on the line.
For quality assurance, this call may be monitored or recorded.
For all other inquiries, press five.
For arrival and departure information, press one.
For new or existing reservations or seat a assignment related questions, press two."
Excerpt from a call with Hawaiian Airlines
Saturday, April 6, 2024 1:21 AM
What are the hours and when should I call?
Hawaiian Airlines operates the call center for this 800-367-5320 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 78 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hawaiian Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hawaiian Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Hawaiian Airlines is Tuesday.The most busy day to call is Monday, which averages 280% more phone calls by comparison.Again, this is based on a sample of 78 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Quietest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Hawaiian Airlines is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Hawaiian Airlines staffs the call center well on Tuesday.
Why call this Hawaiian Airlines number?
Below is a sample of recent calls to Hawaiian Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Lost luggage inquiry: "I'm calling about my lost luggage from my flight from Honolulu to Pango."
- From a call lasting 6m 8s , Apr 6, 2024 1:21 AM
Flight rebooking assistance: "Our flight was canceled by Alaska Airlines and they rebooked us with Hawaiian Airlines, but I'm having trouble checking in online for the flight."
- From a call lasting 6m 3s , Jan 15, 2024 7:31 PM
More Ways to Contact Hawaiian Airlines Customer Service
There are of course other ways to contact Hawaiian Airlines customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Hawaiian Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Hawaiian Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hawaiian Airlines agent. This phone number is Hawaiian Airlines's best phone number because 14,790 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-367-5320 include Lost baggage, Refund, Cancel flight, Change flight, Seating and other customer service issues. Rather than trying to call Hawaiian Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Hawaiian Airlines has 2 phone numbers. It's not always clear what is the best way to talk to Hawaiian Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Hawaiian Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hawaiian Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.