How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Merrick Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0, then wait on line until transferred to a representative.
Here is how our research team describes the way the Merrick Bank phone system greets you: To continue using this number, press 1. To access a different account, press 2.
Below are some clips we've found from Merrick Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Welcome to Merrick Bank card services.
With the fastest service options, please download the Merrick Bank mobile app or visit us online at Merrick Bank dot com.
To make a payment, check your balance or recent transactions, and make up updates to your account information.
Please enter your sixteen digit account number now."
Excerpt from a call with Merrick Bank
Thursday, March 21, 2024 9:59 PM
What are the hours and when should I call?
Merrick Bank operates the call center for this 800-253-2322 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 398 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Merrick Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Merrick Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Merrick Bank is Sunday.The most busy day to call is Thursday, which averages 260% more phone calls by comparison.Again, this is based on a sample of 398 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Merrick Bank is Monday.
Why call this Merrick Bank number?
Below is a sample of recent calls to Merrick Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Account balance inquiry: "I want to know how much is my available credit on the credit card and how much do I owe left on it?"
- From a call lasting 7m 39s , Apr 3, 2024 11:08 PM
Making payment on closed account: "The card's been closed. I just wanna make a payment on it."
- From a call lasting 7m 58s , Apr 2, 2024 12:13 AM
Payment issue and account closure concerns: "We made a payment yesterday and they closed my account, now there are credit concerns."
- From a call lasting 15m 3s , Mar 1, 2024 3:28 PM
Payment due date extension: "I was trying to figure if we can postpone to, like, next week when I get paid."
- From a call lasting 4m 35s , Feb 18, 2024 11:20 PM
Account charge-off removal: "I was just calling to see how to get that off because I paid that account off even though it was charged off."
- From a call lasting 9m 7s , Feb 16, 2024 7:43 PM
Unauthorized credit card opened: "I received an alert that a new credit account was opened without my authorization."
- From a call lasting 54m 49s , Feb 10, 2024 10:38 PM
Payment inquiry: "I'm trying to find a balance out in my next payment or whatever."
- From a call lasting 4m 58s , Feb 1, 2024 4:35 PM
Payment due date inquiry: "I just wanna know is the due date or I can pay now?"
- From a call lasting 6m 27s , Jan 2, 2024 4:29 PM
More Ways to Contact Merrick Bank Customer Service
There are of course other ways to contact Merrick Bank customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Merrick Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Merrick Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Merrick Bank agent. This phone number is Merrick Bank's best phone number because 57,798 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-253-2322 include Recover Account, Overcharge/Strange charge, Update account information, Complaint, Make a payment and other customer service issues. The Merrick Bank call center that you call into has employees from Utah and is open 24 hours, 7 days according to customers. In total, Merrick Bank has 1 phone number. It's not always clear what is the best way to talk to Merrick Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Merrick Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Merrick Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.