Canada Post Customer Service

Phone Number & Contact Info

Canada Post's Best Phone Number

416-979-3033
Calls Customer Service·Most popular Canada Post number
Q:

How do I talk to a live human at Canada Post?

A:Press 0.
Q:

Does Canada Post offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-11pm, Sat-Sun 9am-9pm EST. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 20.0999 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

Canada Post Customer Phone Numbers

Online Business Center

866-607-6301
Toll-free · Mon-Fri 7am-9pm, Sat 10am-6pm EST · Press 1 then 6 then 3 ·

Snap Admail Support

844-332-6998
Toll-free · Mon-Fri 7am-9pm, Sat 10am-6pm EST · Calling this Canada Post number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Canada Post phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0.

What are the hours and when should I call?

Canada Post operates the call center for this 416-979-3033 phone number Mon-Fri 7am-11pm, Sat-Sun 9am-9pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 162 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Canada Post phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Canada Post staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Canada Post is Sunday. The most busy day to call is Friday, which averages 720% more phone calls by comparison. Again, this is based on a sample of 162 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Canada Post

In summation, the best day to call Canada Post is Tuesday.

Why Customers Call Canada Post

If you have time to do a bit of reading before you call Canada Post, we recommend you read over some of our problem-specific articles.

What is the role of the Ombudsman at Canada Post?

The role of the Ombudsman at Canada Post is to provide an impartial and independent avenue for resolving disputes or complaints regarding Canada Post's services. As a neutral third party, the Ombudsman investigates complaints, facilitates communication, and strives to find fair and equitable resolutions. They ensure that all parties involved are treated fairly and that Canada Post adheres to its policies and procedures. The Ombudsman acts as a mediator, helping to foster understanding and address concerns. They also collaborate with Canada Post to identify systemic issues and recommend improvements to enhance the organization's service delivery and customer satisfaction. Ultimately, the Ombudsman's goal is to promote transparency, accountability, and trust in Canada Post's operations, benefiting both customers and the organization.

Is the Ombudsman independent from Canada Post management?

Yes, the Ombudsman at Canada Post is completely independent from Canada Post management. As an impartial and neutral entity, the Ombudsman is not influenced by the organization's management. This independence ensures that the Ombudsman has the autonomy and authority to address complaints and resolve issues in a fair and unbiased manner. The Ombudsman's role is to act as an independent advocate for customers, employees, and stakeholders, ensuring that their concerns and grievances are heard and properly addressed. They work independently to investigate complaints, mediate disputes, and recommend solutions that are fair and equitable. This guarantees that the Ombudsman is free from any conflict of interest, allowing them to fulfill their duties with complete independence and integrity.

What are the accepted methods of payment for Canada Post services?

Canada Post accepts various methods of payment for their services. Customers can pay with cash, credit or debit cards, as well as with Canada Post prepaid cards. When paying with a credit or debit card, it must be a Canadian payment card. Canada Post also provides the option to pay online through their website, where customers can use their Visa, Mastercard, or American Express cards. For greater convenience, customers can set up a payment profile on the Canada Post website, allowing for faster and easier online payments. It is important to note that Canada Post does not accept payment by check or money order. By offering multiple payment options, Canada Post strives to accommodate the diverse preferences of its customers.

Top Canada Post customer service problems

Click the link above to get answers to just about any Canada Post customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Canada Post Customer Service Contacts

There are of course other ways to contact Canada Post customer service besides the phone. Below we list the best ones, by medium.

Canada Post Customer Email Addresses

service@canadapost.postescanada.ca - Customer Service
Customer service email for Canada Post
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Canada Post will reply our your email.

Canada Post Customer Service on Facebook / Messenger

facebook.com/canadapost - Customer Service
Use this link to get help from them on Facebook
Some customer service teams, like that of Canada Post, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Canada Post Customer Help Desk / Web Support

canadapost.ca - Customer Service
Online customer service support
As a last, sometimes only, resort- Canada Post customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Canada Post's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Canada Post agent. This phone number is Canada Post's best phone number because 40,572 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 416-979-3033 include Account Setup, Account Access, Missing Delivery, Cancel Account, Overcharge on Account and other customer service issues. The Canada Post call center that you call into has employees from Jacksonville, FL / Nicaragua and is open Mon-Fri 7am-11pm, Sat-Sun 9am-9pm ET according to customers. In total, Canada Post has 3 phone numbers. It's not always clear what is the best way to talk to Canada Post representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Canada Post. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Canada Post. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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