USAA Phone Number

Call USAA customer service faster with GetHuman

800-531-8722
Customer service
Current Wait: 138 mins (89m avg)
Hours: Monday - Friday 7am-5:30pm CST; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: When the voice prompts begin, press #, then enter the 5-digit extension and then hit # again. The human will transfer you to the right department.

Reasons customers like you called recently

Calling for Medicare supplement plan. Waited on hold for ** minutes. The rep could not...
My claim payment hasn't been processed by my mortgage company yet.
I need a three way call with a bank in Massachusetts. My check was rejected. It needs t...
Locked out of my account
My accounts were frozen for three business days due to multiple fraud attempts and toda...
I made a large deposit and withdrew a large portion of that deposit, the next day I was...
Locked out of account.
account locked for security reasons. I was scammed yesterday. Need to log into account...
I had fraud on my account and know seems able to help me
There is a hold on my account, because of recent unusual activity and I’d like to get i...
I work for a medical provider and I am trying to get information on existing auto insur...
My debit card keeps declining and it seems like I can’t sign into my app and when I try...
My debit card seems to be declining and when I try to sign into the app or website it a...
Venmo and cashapp declining my bank account
My debit card keeps declining and I can’t seem to sign into my app it’s saying I need t...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on USAA's Phone-Based Customer Care

USAA provides a range of financial services including loans, investment products, and insurance to both active-duty service members and veterans. With over 12 million members, it isn't surprising that USAA gets a lot of calls to its customer service departments.

Because USAA works with service members and their families, it also maintains a separate phone line for those who are being, or have been, deployed.

Why Do People Call USAA Customer Support?

People call USAA customer support for many different reasons, including:

  • Questions about opening an account
  • Making changes to or closing an account
  • Purchasing products and services
  • Help with credit cards
  • Loan issues
  • Deployment concerns

Best Practices for Calling USAA Customer Service

Before calling USAA, make sure you are prepared for the call. Be prepared to take notes, either with pen and paper, your computer, or a note-taking app on a phone or tablet. Have any necessary information in front of you, including account numbers and relevant correspondence.

USAA has multiple divisions, each with its own customer service department. While it is possible to call a division directly, you don't have to. USAA's phone system can direct a call to its main toll-free number to any customer support department within the organization.

When you call, you'll be asked for your USAA number or, as an alternative, your Social Security number. From there, you can ask a question and you'll be directed to the appropriate department.

If you would prefer to speak to an agent right away, say "representative" or push 0. On the other hand, if you don't mind working with the automated system, but prefer to use touchtone rather than voice activation, hit *8 on your phone.

How Do People Feel About Calling USAA Customer Support?

Customers of USAA bank report that they sometimes experience difficulties working with USAA's customer service representatives. These difficulties may include not being able to get to a human on the phone, long wait times and having to make multiple calls to get an issue resolved. There are, however, other reports that indicate a high level of satisfaction with USAA customer service.

What Kind of Issues Can USAA Phone-Based Customer Service Resolve?

Many standard financial service issues can be resolved by phone with the USAA. These include getting questions answered about products and memberships, checking balances and payment dates, and initiating investigations of fraud, identity theft, or inappropriate charges. Insurance customers can also call about claims and appeals.

What Issues Can't Be Resolved Over the Phone?

In some cases, a physical signature may be required on forms and documents. In addition, your presence may be required for some customer service issues, including opening, closing, or transferring accounts. In addition, you may be required to mail or bring in original documents if electronic copies are not acceptable.

What Can I Do if My Call to USAA Customer Service Is Unsuccessful?

If you hang up after a call with USAA and feel as though your case was not resolved properly, don't give up. You have options for getting the help you need.

Before doing anything else, and if you didn't take notes during your first call, write down or type out what happened. This information can be helpful if you have to escalate your case.

After writing down what happened during your first contact, consider what your ideal resolution might be and then write this down as well. Having a "goal" resolution in front of you can help keep your conversation on track.

Next, try calling back. The next representative that you speak to might be in a better position to resolve your situation or give you the information that you need.

If USAA's customer support representatives can't resolve your issue, you may need to try a different approach:

  • Visit a financial center: USAA operates brick & mortar financial centers near some military bases. If you live near one of these, arrange to visit and speak with a USAA representative in person.
  • Try sending a message through USAA's online help center. This option provides you with a written record of your communication, which may be what is needed to secure a resolution.
  • Another option is to get in touch with USAA via its social media accounts. As with sending a message, this alternative to calling provides you with a written log of your conversation with a USAA representative.
  • USAA provides mailing addresses for all of its departments. Sending a letter via postal mail, with tracking, is another option for achieving your desired resolution.

Note: If you are calling USAA to get information, not to handle a specific request or problem, you may have better luck using USAA's virtual assistant, which you can find on its website. The virtual assistant may be able to quickly and efficiently get you the information that you are looking for.

Customer Number 800-531-8722 - by the Numbers

Phone number to dial800-531-8722
Call-back availableYES
Call picked up by a real personYES
Department you're callingClaims
Call center hoursMonday - Friday 7am-5:30pm CST
Best time to dial8:30am
Navigate phone maze to a humanWhen the voice prompts begin, press #, then enter the 5-digit extension and then hit # again. The human will transfer you to the right department.
Average wait
Current wait138
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web, facebook, twitter
Quality of communication88%
Quality of help67%
Customer votes5,226
Information last updatedTue Nov 30 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

USAA's Best Toll-Free/800 Customer Phone Number

This is USAA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a USAA agent. This phone number is USAA's Best Phone Number because 146,520 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-531-8722 include Coverage Questions, Roadside Assistance, Check on a Claim, Cancel Account, Make a Claim and other customer service issues. The USAA call center that you call into has employees from Arizona and is open Monday - Friday 7am-5:30pm CST according to customers. In total, USAA has 4 phone numbers. It's not always clear what is the best way to talk to USAA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting USAA - by phone or otherwise

While 800-531-8722 is USAA's best toll-free number, there are 7 total ways to get in touch with them. The next best way to talk to their customer support team , according to other USAA customers, is by calling their 800-531-6095 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 800-531-6095 for Customer Service. If you think this information is inaccurate or know of other ways to contact USAA please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for USAA.

What is GetHuman's Relationship to USAA?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like USAA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

USAA Contact Info

All USAA contacts
USAA Phone NumberBEST
USAA Help Desk
USAA on Twitter
USAA on FB/Messenger
General customer information

More Company Phone Numbers

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!