USAA Phone Number

Calling USAA customer service faster by GetHuman

800-531-8722
Customer service
Current Wait: 131 mins (89m avg)
Hours: Monday - Friday 7am-5:30pm CST; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Coverage QuestionsCancel AccountMake a ClaimCheck on a ClaimRoadside AssistanceA different issue
Get to a live person fastest: When the voice prompts begin, press #, then enter the 5-digit extension and then hit # again. The human will transfer you to the right department.

Reasons customers like you called recently

In this day * age when other Insurance Companies are giving their Seniors Customers a D...
7h ago
since we were misled regarding the usability of the pools at the oceans lagoon tower po...
a day ago
I can't pay auto insurance online because there is no option to confirm payment. I also...
a day ago
My Dad had a USAA account. He passed away in ****. I had called to signup in **** but t...
3d ago
I want a copy of my policy
3d ago
Vehicle and home coverage. I'm considering changing from GEICO but I need home as well...
3d ago
I would like to get a quote from an agent for condominium and auto insurance. Please h...
4d ago
We overdrafted our account my toddler accidentally bought a movie on the tv. we need a...
4d ago
speak with a rep abt my auto loan. Need some of info.
5d ago
Claims - I need to file for the recoverable depreciation on a claim for our mutual clie...
6d ago
How to change a secunity question to log.in
6d ago
I want to compliment the operators that were so patient with me. I had a guardianship...
6d ago
I need an updated car insurance card for my **** Fiat *** & I'm in Atlanta. Could you p...
6d ago
I'm trying to acquire a copy of a check for the vehicle I just purchased using my Pre-a...
8d ago
VERY long waits (** min.) when a transfer to someone else was needed. I was told wait t...
8d ago
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on USAA's Phone-Based Customer Care

USAA provides a range of financial services including loans, investment products, and insurance to both active-duty service members and veterans. With over 12 million members, it isn't surprising that USAA gets a lot of calls to its customer service departments.

Because USAA works with service members and their families, it also maintains a separate phone line for those who are being, or have been, deployed.

Why Do People Call USAA Customer Support?

People call USAA customer support for many different reasons, including:

  • Questions about opening an account
  • Making changes to or closing an account
  • Purchasing products and services
  • Help with credit cards
  • Loan issues
  • Deployment concerns

Best Practices for Calling USAA Customer Service

Before calling USAA, make sure you are prepared for the call. Be prepared to take notes, either with pen and paper, your computer, or a note-taking app on a phone or tablet. Have any necessary information in front of you, including account numbers and relevant correspondence.

USAA has multiple divisions, each with its own customer service department. While it is possible to call a division directly, you don't have to. USAA's phone system can direct a call to its main toll-free number to any customer support department within the organization.

When you call, you'll be asked for your USAA number or, as an alternative, your Social Security number. From there, you can ask a question and you'll be directed to the appropriate department.

If you would prefer to speak to an agent right away, say "representative" or push 0. On the other hand, if you don't mind working with the automated system, but prefer to use touchtone rather than voice activation, hit *8 on your phone.

How Do People Feel About Calling USAA Customer Support?

Customers of USAA bank report that they sometimes experience difficulties working with USAA's customer service representatives. These difficulties may include not being able to get to a human on the phone, long wait times and having to make multiple calls to get an issue resolved. There are, however, other reports that indicate a high level of satisfaction with USAA customer service.

What Kind of Issues Can USAA Phone-Based Customer Service Resolve?

Many standard financial service issues can be resolved by phone with the USAA. These include getting questions answered about products and memberships, checking balances and payment dates, and initiating investigations of fraud, identity theft, or inappropriate charges. Insurance customers can also call about claims and appeals.

What Issues Can't Be Resolved Over the Phone?

In some cases, a physical signature may be required on forms and documents. In addition, your presence may be required for some customer service issues, including opening, closing, or transferring accounts. In addition, you may be required to mail or bring in original documents if electronic copies are not acceptable.

What Can I Do if My Call to USAA Customer Service Is Unsuccessful?

If you hang up after a call with USAA and feel as though your case was not resolved properly, don't give up. You have options for getting the help you need.

Before doing anything else, and if you didn't take notes during your first call, write down or type out what happened. This information can be helpful if you have to escalate your case.

After writing down what happened during your first contact, consider what your ideal resolution might be and then write this down as well. Having a "goal" resolution in front of you can help keep your conversation on track.

Next, try calling back. The next representative that you speak to might be in a better position to resolve your situation or give you the information that you need.

If USAA's customer support representatives can't resolve your issue, you may need to try a different approach:

  • Visit a financial center: USAA operates brick & mortar financial centers near some military bases. If you live near one of these, arrange to visit and speak with a USAA representative in person.
  • Try sending a message through USAA's online help center. This option provides you with a written record of your communication, which may be what is needed to secure a resolution.
  • Another option is to get in touch with USAA via its social media accounts. As with sending a message, this alternative to calling provides you with a written log of your conversation with a USAA representative.
  • USAA provides mailing addresses for all of its departments. Sending a letter via postal mail, with tracking, is another option for achieving your desired resolution.

Note: If you are calling USAA to get information, not to handle a specific request or problem, you may have better luck using USAA's virtual assistant, which you can find on its website. The virtual assistant may be able to quickly and efficiently get you the information that you are looking for.

Customer Number 800-531-8722 - by the Numbers

Phone number to dial
800-531-8722
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Claims
Call center hours
Monday - Friday 7am-5:30pm CST
Best time to dial
8:30am
Navigate phone maze to a human
When the voice prompts begin, press #, then enter the 5-digit extension and then hit # again. The human will transfer you to the right department.
Average wait
89
Current wait
131
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or web or facebook or twitter
Quality of communication
80%
Quality of help
59%
Customer votes
5,259
Information last updated
Sat Feb 15 2020 09:00:00 GMT+0000 (UTC)

USAA's Best Toll-Free/800 Customer Phone Number

This is USAA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a USAA agent. This phone number is USAA's Best Phone Number because 146,520 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-531-8722 include Coverage Questions, Cancel Account, Make a Claim, Check on a Claim, Roadside Assistance and other customer service issues. The USAA call center that you call into has employees from Arizona and is open Monday - Friday 7am-5:30pm CST according to customers. In total, USAA has 4 phone numbers. It's not always clear what is the best way to talk to USAA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting USAA - by phone or otherwise

While 800-531-8722 is USAA's best toll-free number, there are 7 total ways to get in touch with them. The next best way to talk to their customer support team, according to other USAA customers, is by calling their 800-531-6095 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 800-531-6095 for Customer Service. If you think this information is inaccurate or know of other ways to contact USAA please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for USAA.

What is GetHuman's Relationship to USAA?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like USAA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!