Progressive Insurance Customer Service

Phone Number & Contact Info

Progressive Insurance's Best Phone Number

Toll-free·Calls Customer Service·Most popular Progressive Insurance number

How do I talk to a live human at Progressive Insurance?

A:Progressive Drive Insurance. Press 0.

Does Progressive Insurance offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 1 minute and 57 seconds. The longest hold times are on Tuesday, and the shortest are on Saturday. How is this calculated?

Progressive Insurance Customer Phone Numbers

Claims Department

Toll-free · 24 hours, 7 days · Keep saying "Representative" until you are transferred to someone. · You can speak to me in complete sentences. How can I help you?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Progressive Insurance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Progressive Drive Insurance. Press 0.
Here is how our research team describes the way the Progressive Insurance phone system greets you: You can speak to me in complete sentences. How can I help you?
Below are some clips we've found from Progressive Insurance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Hello. Thank you for calling Progressive. Your call may be recorded or monitored.
You can speak to me in complete sentences.
How can I help you?"
Excerpt from a call with Progressive Insurance
Monday, May 27, 2024 4:25 PM

They may ask you to say or enter information

"I can help you with canceling a policy. Are you a driver or occupant listed on this policy?
If you don't have it, just say I don't have it. Otherwise, including all zeros and letters, please say or enter your policy number."
Excerpt from a call with Progressive Insurance
Tuesday, April 23, 2024 7:12 PM

What are the hours and when should I call?

Progressive Insurance operates the call center for this 800-876-5581 phone number 24 hours, 7 days. The short answer is that you should call on a Saturday. This observation and the following section are based on analysis of a sample set of 1,175 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Progressive Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Progressive Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Progressive Insurance is Sunday. The most busy day to call is Friday, which averages 209% more phone calls by comparison. Again, this is based on a sample of 1,175 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Saturday. The longest wait in the queue on average occurs on Tuesday, which is 2058% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.

The best time to call Progressive Insurance

In summation, the best day to call Progressive Insurance is Saturday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Progressive Insurance staffs up on Saturday to handle the higher call volume, and that makes it the best time to call.

Calling this Progressive Insurance Customer Number

Christian Allen is the editor / author responsible for this content.
Apr 15, 2024

When you call the customer service phone number for Progressive Insurance, you're greeted by an automated message system. The system is voice-activated and presents the caller with a Spanish language option, which is great for accessibility.

While I'm sure many individuals prefer voice-activated message systems, I firmly don't. In my experience, they rarely work well and tend to be extremely frustrating. Being able to use the keypad to make selections is significantly easier and more straightforward, at least for me personally.

Often, a voice-activated message system will offer a keypad option as well; Progressive's does not. If you don't say anything, the system will ask you to speak again. If you again don't say anything, the system once again asks you to speak up or try again and warns that if you don't, it will terminate the call. After the third cycle, Progressive hangs up on you.

In my opinion, companies do themselves a disservice when they automatically terminate customer service calls. Of course, this is because customers' issues are unable to be adequately resolved, but also because it just doesn't give the most respectful impression. As a customer, it gives the impression Progressive doesn't care enough to make an effort and would rather not be bothered. As long as they get their money, they don't care about whatever issues you have. You know what I mean?

I wasn't able to use the voice activation feature because one of my dogs is special needs and is on the noisy side. For whatever reason, voice-activated systems always seem to pick up his goofy grumbles better than my clear voice right next to the receiver, and it's exhausting (the grumbles are very cute, though).

Long story short, I wasn't able to get through to a representative and instead utilized Progressive's website. Thankfully, they have both a chat feature and an email option on their website; I chose the chat feature and was pleasantly surprised by the representative I interacted with. She was great.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Progressive Insurance

If you have time to do a bit of reading before you call Progressive Insurance, we recommend you read over some of our problem-specific articles.

Is Progressive the Cheapest Auto Insurance?

Progressive is often a cost-effective, well-established firm with a strong financial position. Its expenditures are different from those of other firms, resulting in lower insurance rates for its clients compared to other vehicle insurance companies.

Is Progressive Auto Insurance Any Good?

Progressive is one of the best all-around auto insurance companies. Not only do they offer a hugely diverse range of auto insurance options, but they also offer a lot of excellent discount opportunities. Finally, their prices on average are almost the same as the national average despite all that they offer.

How Much Is Progressive Auto Insurance Per Month?

Progressive is a company that gets its customers the best rate, even if it's not with Progressive. There is no set rate for insurance because there are many different factors that determine your rate. Luckily, Progressive makes getting a quote easy. You can use the Car Insurance Calculator if you're not sure of the coverages you need, but you'll have to go through the regular quote process first if you want to use the Name Your Price Tool. You can also call Progressive to also get an idea of your discounts, too.

Top Progressive Insurance customer service problems

Click the link above to get answers to just about any Progressive Insurance customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Progressive Insurance, and their purpose. Are any of these similar to the reason you are trying to call?
Speak to agent: "I need to speak to an agent, please."
- From a call lasting 1m 37s , May 29, 2024 12:33 PM
Updating autopay card: "I need to change the card for you to pull the payment out of for the autopay."
- From a call lasting 18m 6s , May 28, 2024 6:01 PM
Requesting insurance quote: "I need a quote for a new car policy."
- From a call lasting 3m 13s , May 27, 2024 4:25 PM
Remove from auto pay: "I just got scammed by Wells Fargo and need to be taken off automatic payment for my upcoming bill on the twenty fifth to pay manually."
- From a call lasting 18m 31s , May 20, 2024 1:36 PM
Adding new car: "Would like to add a car to my insurance."
- From a call lasting 1m 14s , May 20, 2024 10:45 AM
Speaking with a representative: "I need to speak with a representative, please."
- From a call lasting 7m 22s , May 18, 2024 1:07 AM
Verifying address details: "Confirming address details for policy."
- From a call lasting 10m 3s , May 15, 2024 11:58 PM
Follow-up on car claim: "I filed a claim about ten days ago from some damage underneath my Audi, and I'd like to get it fixed before I return to the country."
- From a call lasting 11m 18s , May 15, 2024 6:08 AM
Payment due date inquiry: "I wanted to ask you, could you tell me exactly which day you all plan on collecting that payment, please?"
- From a call lasting 4m 16s , May 14, 2024 12:33 PM
Discussing auto policy renewal: "I'm looking at an email about a renewal coming up on my auto that is $6,934, why did it go up to such a ridiculous amount?"
- From a call lasting 17m 55s , May 8, 2024 2:22 PM

More Progressive Insurance Customer Service Contacts

There are of course other ways to contact Progressive Insurance customer service besides the phone. Below we list the best ones, by medium.

Progressive Insurance Customer Service Live Chat - Customer Service
Use this link to launch chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Progressive Insurance provides this option.

Progressive Insurance Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Progressive Insurance will reply our your email.

Progressive Insurance Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Progressive Insurance customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Progressive Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Progressive Insurance agent. This phone number is Progressive Insurance's best phone number because 84,180 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-876-5581 include Get Insurance, Make a Claim, Pay Bill, Cancel Policy, Policy Question and other customer service issues. The Progressive Insurance call center that you call into has employees from Texas, Ohio, Colorado, Arizona, California, Florida and is open 24 hours, 7 days according to customers. In total, Progressive Insurance has 2 phone numbers. It's not always clear what is the best way to talk to Progressive Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Progressive Insurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Progressive Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Compare Progressive Insurance Customer Service

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