Progressive Insurance Phone Number

Call Progressive Insurance customer service faster with GetHuman

  • Calls Progressive Insurance's Customer Service department
  • The average hold time is 10m
  • Hours are 24 hours, 7 days
  • The best time to call is 10:15am
  • Popular issues for this call center: Get Insurance, Make a Claim, Pay Bill, Cancel Policy, and Policy Question.
  • Reach a live Progressive Insurance agent: Progressive Drive Insurance. Press 0.
  • What you hear when you call: You can speak to me in complete sentences. How can I help you?

The Editor's Notes on Progressive Insurance's Phone-Based Customer Care

Dec 22, 2023

Progressive Insurance is a car insurance company that operates in the United States. As one of the largest auto insurers in the U.S., it isn't surprising that Progressive Insurance gets a lot of customer service requests.

Why Do People Call Progressive Insurance Customer Support?

People call Progressive Insurance customer support for a range of reasons, including:

  • Applying for policies
  • Making changes to an existing policy
  • Coverage questions
  • Claim assistance
  • Billing inquiries
  • Claim appeals

Best Practices for Calling Progressive Insurance Customer Service

There are several things that you can do to ensure that your call is handled quickly and professionally:

  • Like many large companies, Progressive Insurance has multiple divisions, each with its own customer service department. Before calling Progressive Insurance, make sure you are dialing the correct number. You can find numbers on Progressive's website.
  • Ensure that you have relevant documentation in front of you, such as: Policy numbers, insurance agent name, billing statements, police reports and copies of previous correspondence between you and Progressive Insurance.
  • Have some way of taking notes during your call.

How do Consumers Feel About Calling Progressive Insurance Customer Service?

Progressive Insurance as a strong reputation for providing helpful customer service. Online and news media searches indicate no patterns of complaints by customers.

What Kind of Issues can Progressive Insurance Customer Service Representative Resolve?

Progressive Insurance customer service representatives can address a range of issues, including policy purchases and changes to policies, opening claims, tracking claims, researching billing issues and confirming information about coverage and premiums.

What Can't Be Resolved With a Call to Progressive Insurance Customer Service?

Customer service representatives don't set your premiums and they don't make decisions about claims. Avoid taking out frustrations on a customer service representative just because you don't like a decision made by Progressive's underwriters or adjusters.

What Should You Do If You Have an Unsuccessful Call with Progressive Insurance?

If you feel as though your case has not been appropriately handled, or that your questions have not been answered, don't give up. You have several options for resolving your concerns or getting your questions answered.

  • Before doing anything, review the notes you took during your first call. If you did not take notes during your call, jot down your recollections from the call. You may be able to identify areas of miscommunication that you can note to the next agent who takes your call.
  • Next, call Progressive Insurance back. The next agent to whom you speak may have more training or experience than the previous agent. He or she may be better able to understand and address your concerns.
  • Progressive Insurance offers multiple contact methods. If a second call doesn't get you the results you seek, try using live chat or opening up a support claim online or through email. You can also try reaching the company through one of its many social media profiles. One advantage of these methods is that they provide you with a written transcript of your conversation which can be useful if you eventually have to escalate your case.
  • Another option is to contact your insurance agent to see if he or she is willing to intervene on your behalf. He or she may be able to resolve the issue with Progressive directly or the insurance brokerage may be able to initiate a goodwill gesture and handle your concern in-house.
  • If all your efforts fail and you are unable to resolve issues with Progressive Insurance management, your state agent that governs insurance companies may be able to help. Filing a complaint can be a time-consuming process, but it may provide you with the resolution that you seek.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

I am applying for a Massachusetts license plate for the car I insured, and I need a Mas...
We have an appointment today at the Shreveport claims office and we need to change my a...
I need to make a payment arrangement and I need a live agent
Letter of experience of a claim
I need to speak with a representative regarding my claim I filed. The rep assigned will...
Need proof of my insurance urgently *Federico Rabaiotti **************** suburban...
Cancel auto insurance
Need a rental car post accident. Also need to contact an auto body shop about repair
i wanna request to push my payment back because i am short on funds
Change bank information new account
I want to know if I have tow coverage
Need to setup recurring debit card payments.

Progressive Insurance Customer Phone Number 800-876-5581 - Stats

Phone number to dial800-876-5581
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:15am
Average wait10 minutes
Current wait19 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, email, chat
Quality of communication57%
Quality of help78%
Customer votes2,990
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Progressive Insurance's Best Toll-Free/800 Customer Phone Number

This is Progressive Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Progressive Insurance agent. This phone number is Progressive Insurance's Best Phone Number because 84,180 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-876-5581 include Get Insurance, Make a Claim, Pay Bill, Cancel Policy, Policy Question and other customer service issues. The Progressive Insurance call center that you call into has employees from Texas, Ohio, Colorado, Arizona, California, Florida and is open 24 hours, 7 days according to customers. In total, Progressive Insurance has 2 phone numbers. It's not always clear what is the best way to talk to Progressive Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Progressive Insurance?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Progressive Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

Claims Department800-776-4737

Beyond the Phone Number

There are other ways to get in touch with Progressive Insurance, including live chat and email and their website / help desk. Visit our Progressive Insurance Customer Service page for more information.
Progressive Insurance Customer Service

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