Charter Communications Phone Number

Calling Charter Communications customer service faster by GetHuman

833-694-9259
Customer service
888-858-0822
New customers
Current Wait: 36 mins (33m avg)
Hours: 24 hours, 7 days; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Change PlanTechnical SupportCancel PlanLower My BillPay BillA different issue
Get to a live person fastest: Enter # then 5 then 0 then 1 then 2 then 2

Reasons customers like you called recently

Question regarding streaming on laptop
5h ago
My Charter internet bill should be **.**. My bill keeps going up. Why?*Account:*xxxxx...
11h ago
I had Spectrum put internet ONLY in my home, first he was * hours late, next, he did no...
2d ago
I have I spectrum. In September I paid $*** a month. It went up in November and again i...
3d ago
I requested several times to change my account and bill amount due to over charges for...
3d ago
Why did you remove the music channels in Albertville al? Please put them back. It sure...
5d ago
I haven't been getting my *****@***.com emails. When I logged into charter*spectrum to...
8d ago
I had my internet with Time Warner since **-**-**. my husband changed and bundled with...
8d ago
I have to show proof of payments and I don't know where to send it.please help.
8d ago
I'd like help programming my new cable box and remote.
9d ago
I have a detached (downed) cable wire laying in my back yard. My home is located at...
11d ago
I have a detached (downed) cable wire laying in the southwest corner of my backyard
11d ago
I have a detached cable line lying in the southwest corner of my backyard. The location...
11d ago
Ok you deducted $**.** on ****@ *:**pm mo *******I do not have a business account at my...
11d ago
I have added add on for overseas talk but i dont know how it works
12d ago
See more recent reasons for callingHelp me with my issue
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Our Editor's Notes on Charter Communications's Phone-Based Customer Care

Charter Communications is a telecommunications, Internet, and mass media company that provides phone service, broadband Internet and cable television to both residential and business customers. It's important to note that Charter Communications provides these services under the Spectrum brand name.

Why Do People Call Charter Communications Customer Service?

People call Charter Communications customer service in hopes of addressing or resolving the following concerns with their Spectrum services:

  • Starting new service
  • Changing or canceling service
  • Technical support
  • Purchasing and upgrading new devices or equipment
  • Questions about service and equipment options
  • Scheduling technician appointments
  • Billing and account questions

When is a Good Time to Call Charter Communications Customer Service?

Charter Communications/Spectrum offers phone-based customer service 24 hours per day, seven days a week. You can call at any time.

Tips for Calling Charter Communications Customer Service

Here are a few things you can do to help ensure a successful customer service call:

  • Make sure that you can access your account number: While the representative can pull up your account information without it, having the account number nearby can expedite your call. Your bill should include your account number, as would any correspondence about your account. You can also log into your account dashboard and find your account number there.
  • Have something to write with handy. You may need to take notes during your conversation.
  • If you are calling about a technical support issue, make sure that you are calling from the room where your device or equipment is located. For example, if you are calling about your cable TV service, make sure you are near the TV and remote control so that you and the agent can complete diagnostic tests.

How Do Consumers Feel About Their Calls to Charter Communications?

Charter Communications customers report a range of experiences with the company's phone-based customer service. Some are happy with their calls while others have had less-than-positive interactions with representatives.

Many of the complaints are typical for this industry: Some consumers are bewildered about their bills and charges and find that representatives offer contradictory information about pricing. Others become frustrated when representatives make promises that are not kept, only to call back and be given different information by another agent.

What Issues are Resolvable via a Charter Communications Customer Service Call?

Most consumer issues can be resolved when calling Charter Communications customer care. These issues include starting, changing, or ending service, transferring service to a new address, purchasing new devices, technical support and questions about billing.

Technical issues that involve malfunctioning or outdated equipment and devices typically can't be completely resolved over the phone. A phone agent can, however, instruct you on how to ship or return the equipment or device for repair or replacement. In some cases, a technician visit will be required and a customer support representative can arrange this for you.

What Can I do if I am Dissatisfied with my Call to Charter Communications?

Unfortunately, there are times when a customer service call to Charter Communications about your Spectrum service goes badly. It may be that you had difficulty communicating with your representative or that the agent was unable to provide you with a satisfactory resolution to your issue.

If this happens to you, don't lose heart: There are often things that you can do to get questions answered and problems resolved.

First, prepare yourself to contact Charter Communications again. If you have notes from your previous call, review them. If you didn't take notes during the call, write down the time and date of the call, as well as what you remember from your conversation.

Next, write down, in detail, what your concern is. Finally, think about what you'd like to happen as a result of your call to Charter Communications and write down your desired resolution. Having all this information in front of you when you get back in touch can help you keep your new conversation on track.

From here, you have several options for contacting Charter Communications again:

Call back: Try calling back. A different representative may be able to help you. Keep in mind that customer support specialists are individuals and some are better trained or have more experience.

Live chat: Another option is visiting the Spectrum's website and entering into a live chat with a customer service representative. This provides you with the option of communicating via text and having a written record of your conversation. Having a transcript of your discussion can be helpful if you have to escalate your case.

Social media: Spectrum is active on several social media platforms, including Facebook and Twitter. Reaching out on social media provides you with many of the benefits of

Visit a Spectrum store: Visiting a Spectrum retail location allows you to speak to an associate in person. In addition, this approach may be particularly effective if you need hands-on assistance with a device or wish to see a device, such as a mobile phone, before making a purchase.

Customer Number 833-694-9259 - by the Numbers

Phone number to dial
833-694-9259
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
24 hours, 7 days
Best time to dial
8:30am
Navigate phone maze to a human
Enter # then 5 then 0 then 1 then 2 then 2
Average wait
33
Current wait
36
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or chat or web or facebook
Quality of communication
86%
Quality of help
73%
Customer votes
2,264
Information last updated
Wed Dec 11 2019 10:00:00 GMT+0000 (UTC)

Charter Communications's Best Toll-Free/800 Customer Phone Number

This is Charter Communications's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Charter Communications agent. This phone number is Charter Communications's Best Phone Number because 78,168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 833-694-9259 include Change Plan, Technical Support, Cancel Plan, Lower My Bill, Pay Bill and other customer service issues. The Charter Communications call center that you call into has employees from Missouri, Montana, South Carolina, Canada, Michigan, Wisconsin, Minnesota, Massachusetts, Kentucky and is open 24 hours, 7 days according to customers. In total, Charter Communications has 8 phone numbers. It's not always clear what is the best way to talk to Charter Communications representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Charter Communications - by phone or otherwise

While 833-694-9259 is Charter Communications's best toll-free number, there are 12 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Charter Communications customers, is by calling their 888-438-2427 phone number for their Technical Support department. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. If you think this information is inaccurate or know of other ways to contact Charter Communications please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Charter Communications.

What is GetHuman's Relationship to Charter Communications?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Charter Communications. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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