Coinbase Phone Number

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  • Calls Coinbase's Customer Service department
  • The average hold time is 11m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:30am
  • Popular issues for this call center: Disabled Account, Hacked Account, Account Verification, Missing Coins, and Account Access.
  • Reach a live Coinbase agent: Must go online to get help if you don't have an account.
  • What you hear when you call: If you no longer have access to your account or want to file a complaint, press 1. Coinbase card assistance, press 2. For further assistance, press 3.

Calling Coinbase Customer Care at 888-908-7930

Feb 12, 2024

When calling Coinbase for questions or concerns, existing customers are given a variety of options to reach a representative but new customers are hardly able to do so. As a newcomer to cryptocurrency and digital encryption payments, I called Coinbase for more information on how to get started.

An automated recording greets callers with several choices for accessing assistance including filing a complaint, gaining access to locked accounts or seeking help with a Coinbase card used for spending crypto. The automated message also suggested callers visit the Coinbase website for other questions or additional support. Even though I don’t currently have a Coinbase account or card, I selected the option for accessing card assistance to see where it led. 

Another automated message offered more selections for Coinbase card support ranging from reporting a lost or stolen card to activating new cards. The message also stated I could press 0 at any time to speak with a representative so I chose this option. After being transferred to another department, the automated system notified me that Coinbase agents could only help with card support issues and no other requests. Once again, I was directed to the website for further help or to set up an account. I decided to stay on the line to see how far I could get. 

However, I was prevented from proceeding once the system required my phone and account number. Without that verification, callers can't get very far within the system. However, I decided to enter in my phone number and see what other options may be offered. But was told the information provided didn't match the Coinbase records, therefore I couldn't be connected with a representative. The call returned to the original main menu and I followed the prompts again to reach a rep but my attempt failed. The automated system once again directed me to the website where I could read their list of frequently asked questions so I decided it was time to go online. 

Once there, I noticed the website offered a chat box, which led to their virtual assistant. Unfortunately, I was required to first sign in before any support or help could be given.  This all proved to be a frustrating endeavor, as I was on the phone for at least 15 minutes and unable to access help online without an account. The website offered some explanation on how to set up an account but it would be nice to chat with a rep before making the decision whether to pursue a crypto portfolio with Coinbase.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

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Hello,*I am a French resident.*During the creation of my account Coinbase, I made a mis...
***********USDT*ETH********coinbase*************************************************coi...
https:**confidetra.top************COINBASS********
your current hold for $****.** will clear on ****-**-**,**:**:** P.M Pacific Time.
Hello my accounts desactived temporarily *Why?
i have a problem with my email how can i access my account.
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Coinbase Customer Phone Number 888-908-7930 - Stats

Phone number to dial888-908-7930
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:30am
Average wait11 minutes
Current wait23 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication52%
Quality of help51%
Customer votes7,017
Information last updatedSat Mar 16 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Coinbase's Best Toll-Free/800 Customer Phone Number

This is Coinbase's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Coinbase agent. This phone number is Coinbase's Best Phone Number because 37,536 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-908-7930 include Disabled Account, Hacked Account, Account Verification, Missing Coins, Account Access and other customer service issues. The Coinbase call center that you call into has employees from California and is open 24 hours, 7 days according to customers. In total, Coinbase has 5 phone numbers. It's not always clear what is the best way to talk to Coinbase representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Coinbase?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Coinbase. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Coinbase, including their website / help desk. Visit our Coinbase Customer Service page for more information.
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