Hotels.com Phone Number

Calling Hotels.com customer service faster by GetHuman

800-346-8357
Customer service
Online Help
New customers
Current Wait: 68 mins (60m avg)
Hours: 24 hours, 7 days; best time to call: 9:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Make a bookingChange bookingCancel bookingOvercharge/Strange chargeLoyalty programA different issue
Get to a live person fastest: Press 1, then 5, then 5 then 0# each time it asks for your itinerary or phone number.
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Customer Number 800-346-8357 - by the Numbers

Phone number to dial
800-346-8357
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
24 hours, 7 days
Best time to dial
9:30am
Navigate phone maze to a human
Press 1, then 5, then 5 then 0# each time it asks for your itinerary or phone number.
Average wait
60
Current wait
68
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or email or web
Quality of communication
82%
Quality of help
57%
Customer votes
2,522
Information last updated
Tue Nov 13 2018 10:00:00 GMT+0000 (UTC)

Hotels.com's Best Toll-Free/800 Customer Phone Number

This is Hotels.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hotels.com agent. This phone number is Hotels.com's Best Phone Number because 27,378 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-346-8357 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. The Hotels.com call center that you call into has employees from Philippines, El Salvador and is open 24 hours, 7 days according to customers. In total, Hotels.com has 2 phone numbers. It's not always clear what is the best way to talk to Hotels.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Hotels.com - by phone or otherwise

While 800-346-8357 is Hotels.com's best toll-free number, there are 6 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Hotels.com customers, is by calling their 866-235-8814 phone number for their New Customer Concierge department. Besides calling, the next favorite option for customers looking for help is via customercare@hotels.com for Customer Service. If you think this information is inaccurate or know of other ways to contact Hotels.com please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Hotels.com.

Hotels.com Contact Info

Other Toll-free & Customer Numbers

New Customer Concierge866-235-8814

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