Hotels.com Customer Service

Phone Number & Contact Information

800-346-8357
Toll-free·Calls Customer Service·Most popular Hotels.com number
Q:How do I get a live human at Hotels.com?
A:Press 1 for English, then press 5. Next, press 2. Next, press 0.
Q:Does Hotels.com offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 60 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Hotels.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, then press 5. Next, press 2. Next, press 0.
Below are some clips we've found from Hotels.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Hotels dot com. Press one for English. Your call may be recorded or monitored to train agents. Ensure a quality experience, and help resolve any questions you may have. For more info on how we use call recordings, view the privacy statement on our web site. If you're calling with questions related to our new rewards program, one key press one now. If not, please stay on the line. Got it. Just so you know, you can easily view your One Key Cash earnings or request a correction via chat on our web site. If you prefer, you can stay on the line to wait for an agent."
Excerpt from a call with Hotels.com
Friday, January 26, 2024 10:07 AM
They may ask you to enter information with the dial pad
"Welcome to Hotels dot com. Press one for English. Your call may be recorded or monitored to train agents. Ensure a quality experience, and help resolve any questions you may have. For more info on how we use call recordings, view the privacy statement on our website.
If you're calling with questions related to our new select an option when you hear it.
And I'll get got it. Change a booking. To better help you please enter your confirmation number."
Excerpt from a call with Hotels.com
Thursday, February 29, 2024 8:53 AM

What are the hours and when should I call?

Hotels.com operates the call center for this 800-346-8357 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 2,574 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hotels.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hotels.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Hotels.com is Sunday. The most busy day to call is Thursday, which averages 59% more phone calls by comparison. Again, this is based on a sample of 2,574 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Hotels.com is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Hotels.com staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Why call this Hotels.com number?

Below is a sample of recent calls to Hotels.com, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with hotel booking: "The hotel has no hot water and needs to give a discount booked through your site."
- From a call lasting 17m 45s , Apr 6, 2024 8:50 PM
Requesting refund for booking error: "I would like to get a refund because I got the wrong date for my booking and needed it for tonight."
- From a call lasting 17m 45s , Apr 6, 2024 8:29 PM
Booking date issue refund: "I accidentally put the wrong date, I needed it for today and I needed to stay tonight, but I put it on the wrong Saturday night."
- From a call lasting 14m 48s , Apr 6, 2024 8:12 PM
Email address and booking issue: "I accidentally used a nonfunctioning email address when I made a hotel reservation, and now I can't access my account to confirm the booking status."
- From a call lasting 15m 55s , Apr 5, 2024 10:25 AM
Assistance with reservation cancellation: "I need assistance with cancelling my reservation for Urban Loft in Berlin as the hotel only accepts cancellation requests via email."
- From a call lasting 32m 35s , Apr 4, 2024 5:47 PM
Providing reservation details: "I have no idea what else to give you because there is reservation number, ID number, booking number, email, everything."
- From a call lasting 47m , Apr 4, 2024 4:56 PM
Changing hotel booking: "Could you please help me to change the hotel?"
- From a call lasting 15m 52s , Apr 1, 2024 11:23 PM
Account access issue: "I cannot seem to get into my account right now."
- From a call lasting 18m 37s , Apr 1, 2024 12:23 AM
Gift card usage inquiry: "I was wanting to give my parents a hotel.com gift card and I just am wondering how they would use it."
- From a call lasting 3m 4s , Mar 30, 2024 11:59 PM
Reward points not added: "Three separate nights haven't been added to my rewards."
- From a call lasting 54m 19s , Mar 27, 2024 12:02 PM

More Ways to Contact Hotels.com Customer Service

There are of course other ways to contact Hotels.com customer service besides the phone. Below we list the best ones, by medium.
Hotels.com's website
Online Help - New Customers
This is the best link for the newest and most recent deals on Hotels.com
Online Help - New Customers
This is the best link for the easiest and fastest way to online booking with Hotels.com
As a last, sometimes only, resort- Hotels.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Hotels.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hotels.com agent. This phone number is Hotels.com's best phone number because 27,378 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-346-8357 include Recover Account, Cancel a Reservation, Change a Reservation, Make a Booking, Problem With a Rental and other customer service issues. The Hotels.com call center that you call into has employees from Philippines, El Salvador and is open 24 hours, 7 days according to customers. In total, Hotels.com has 1 phone number. It's not always clear what is the best way to talk to Hotels.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Hotels.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hotels.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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