Hotels.com Phone Number

Calling Hotels.com customer service faster by GetHuman

800-346-8357
Customer service
Online Help
New customers
Current Wait: 92 mins (60m avg)
Hours: 24 hours, 7 days; best time to call: 9:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 1, then 5, then 5 then 0# each time it asks for your itinerary or phone number.

Reasons customers like you called recently

Past Friday was charged for hotel room by hotel when hotels.com covered the hotel fees
Need to speak with rep about hotel I booked
I keep getting emails referring to a stay in Oklahoma city USA including redemption of...
I need a refund the hotel won't except my card for deposit
We booked a hotel in Carlsbad New Mexico so we could see the Carlsbad Caverns ( it's a...
My reservation was canceled you deducted from my credit card and I never canceled my re...
Hi, good day! This is front desk of Holiday Inn Express Sidney Montana. I cannot get a...
Refund they said they already gave my room to other guests and I had tried to cancel be...
Quiero saber el estado actual de mi membres*a y las noches que tengo acumuladas
I was charged for Motel one and I never stayed there hopefully
Have to cancel a booking because of positive covid test
Found a pubic hair in the lotion bottle. It was disgusting. Tried to take it up with th...
I booked a hotel and when we arrived we were not allowed to check in because they do no...
My account is under an old email. I don't know my password.
I need to recover my account.. I believe my account is under an old email. I don't know...
See more recent reasons for calling

Help me with my issue

Customer Number 800-346-8357 - by the Numbers

Phone number to dial800-346-8357
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:30am
Navigate phone maze to a humanPress 1, then 5, then 5 then 0# each time it asks for your itinerary or phone number.
Average wait
Current wait92
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, email, web
Quality of communication59%
Quality of help80%
Customer votes2,500
Information last updatedMon Nov 23 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Hotels.com's Best Toll-Free/800 Customer Phone Number

This is Hotels.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hotels.com agent. This phone number is Hotels.com's Best Phone Number because 27,378 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-346-8357 include Cancel a Reservation, Problem With a Rental, Recover Account, Change a Reservation, Make a Booking and other customer service issues. The Hotels.com call center that you call into has employees from Philippines, El Salvador and is open 24 hours, 7 days according to customers. In total, Hotels.com has 1 phone number. It's not always clear what is the best way to talk to Hotels.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Hotels.com - by phone or otherwise

While 800-346-8357 is Hotels.com's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Hotels.com customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via customercare@hotels.com for Customer Service. If you think this information is inaccurate or know of other ways to contact Hotels.com please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Hotels.com.

What is GetHuman's Relationship to Hotels.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Hotels.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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