Hotels.com Phone Number

Calling Hotels.com customer service faster by GetHuman

Current Wait: 65 mins (60m avg)
Hours: 24 hours, 7 days; best time to call: 9:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Cancel a ReservationProblem With a RentalRecover AccountChange a ReservationMake a BookingA different issue
Get to a live person fastest: Press 1, then 5, then 5 then 0# each time it asks for your itinerary or phone number.

Reasons customers like you called recently

And never gave me the chance to speak with a live agent
an hour ago
Need a hotel with a large meeting room along with my accomodations
4 hours ago
Someone used my phone to cancel a reservation I didn’t want cancelled please help me fix
8 hours ago
I cancelled my hotel booking due to the Coronavirus (my plane was cancelled) and when w...
14 hours ago
I need to update credit card info
a day ago
I need to change the location of my reservation. I chose the wrong hotel
a day ago
hello. i canceled my hotel reservation **************, but i haven't been re-inbursed o...
a day ago
I was charged $***.** twice for rooms I didn't reserve. I did reserve a room for...
7 days ago
I just booked a room for Monday and did not get an email confirmation
8 days ago
I just booked a room for Monday night but did not get an email confirmation
8 days ago
Requesting full refund for hotel booking.
9 days ago
I havent received my money back from my cancelled reservation from yesterday under tyre...
9 days ago
my last three reservations I tried to use the coupon code that was sent to me for getti...
10 days ago
I just want to update my email address
10 days ago
Confirmation ************* I need a refund coz flights were cancelled and hotel was clo...
11 days ago
See more recent reasons for callingHelp me with my issue

Customer Number 800-346-8357 - by the Numbers

Phone number to dial
800-346-8357
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
24 hours, 7 days
Best time to dial
9:30am
Navigate phone maze to a human
Press 1, then 5, then 5 then 0# each time it asks for your itinerary or phone number.
Average wait
Current wait
65
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone, email, web
Quality of communication
86%
Quality of help
53%
Customer votes
2,526
Information last updated
Wed May 27 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Hotels.com's Best Toll-Free/800 Customer Phone Number

This is Hotels.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hotels.com agent. This phone number is Hotels.com's Best Phone Number because 27,378 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-346-8357 include Cancel a Reservation, Problem With a Rental, Recover Account, Change a Reservation, Make a Booking and other customer service issues. The Hotels.com call center that you call into has employees from Philippines, El Salvador and is open 24 hours, 7 days according to customers. In total, Hotels.com has 2 phone numbers. It's not always clear what is the best way to talk to Hotels.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Hotels.com - by phone or otherwise

While 800-346-8357 is Hotels.com's best toll-free number, there are 6 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Hotels.com customers, is by calling their 866-235-8814 phone number for their New Customer Concierge department. Besides calling, the next favorite option for customers looking for help is via customercare@hotels.com for Customer Service. If you think this information is inaccurate or know of other ways to contact Hotels.com please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Hotels.com.

What is GetHuman's Relationship to Hotels.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Hotels.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Hotels.com Contact Info

Other Toll-free & Customer Numbers

New Customer Concierge866-235-8814

More Company Phone Numbers

Moving? Compare and Schedule Free.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!
Call free anytime: 888-959-6783
Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!