Hotels.com Phone Number

Calling Hotels.com customer service faster by GetHuman

800-346-8357
Customer service
Online Help
New Customers
Current Wait: 63 mins (60m avg)
Hours: 24 hours, 7 days; best time to call: 9:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 1, then 5, then 5 then 0# each time it asks for your itinerary or phone number.

Reasons customers like you called recently

OVERBOOKED - MY DAUGHTER IS STRANDED
I filed a complaint with you guys about two months ago give or take a couple of days, a...
The system keeps glitching when I try to make a reservation and won’t complete the rese...
Hotel doesn't have my reservations
I’m receiving a refund for a cancellation, but my card number has changed due to it hav...
Need to change dates today
I need to change hotels
Need to change dates on hotel
I need to change my reservations to may ** to may ** thanks
Need to see my reservation
Booked a room but need it in someone else name
The motel will not allow my caged parrot in the room they did not advertise this. Theve...
This is my confirmation I made due to the covit** we couldn't made our trip last years...
I recently cancelled my reservation by my mistake and I was trying to see if I could ei...
I recently cancelled a reservation and I was wondering how do I get refunded or can you...
See more recent reasons for calling

Help me with my issue

Customer Number 800-346-8357 - by the Numbers

Phone number to dial800-346-8357
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:30am
Navigate phone maze to a humanPress 1, then 5, then 5 then 0# each time it asks for your itinerary or phone number.
Average wait
Current wait63
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, email, web
Quality of communication86%
Quality of help53%
Customer votes2,527
Information last updatedThu Apr 15 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Hotels.com's Best Toll-Free/800 Customer Phone Number

This is Hotels.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hotels.com agent. This phone number is Hotels.com's Best Phone Number because 27,378 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-346-8357 include Recover Account, Cancel a Reservation, Change a Reservation, Make a Booking, Problem With a Rental and other customer service issues. The Hotels.com call center that you call into has employees from Philippines, El Salvador and is open 24 hours, 7 days according to customers. In total, Hotels.com has 1 phone number. It's not always clear what is the best way to talk to Hotels.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Hotels.com - by phone or otherwise

While 800-346-8357 is Hotels.com's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Hotels.com customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via customercare@hotels.com for Customer Service. If you think this information is inaccurate or know of other ways to contact Hotels.com please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Hotels.com.

What is GetHuman's Relationship to Hotels.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Hotels.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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