Hotels.com Phone Number

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800-346-8357
Customer service
Online Help
New Customers
Current Wait: 60 mins (60m avg)
Hours: 24 hours, 7 days; best time to call: 9:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 1, then 5, then 5 then 0# each time it asks for your itinerary or phone number.

Reasons customers like you called recently

Long wait (still not clear how long) for response to Book request on Hotels.com Android...
The wydnm hotel wouldn't let me stay cause they Said they did not have any dog rooms av...
I paid hotels.com $*** for a room on friday night and called the hotel to tell it was a...
I need to make reservations for tonight
I reserved a hotel room for tonight and they charged my card. Two places on their websi...
I booked a hotel with hotels.com about a couple of weeks ago for village motor inn in A...
I have been given a notice that my room in cool Springs Tennessee has been canceled due...
Trying to book a room for tonight in BILOXI MISS
I was wrongly charged ***,$, for a recent cancelled booking and I called last night to...
I need to speak to someone not a computer. Every time we call we get no response all I...
I need to find a room for tonight
I let my girlfriend use my car to book a hotel online and now I’m being told that it wa...
My husband (Elliott Ingram) booked a hotel- surprise trip and didn't use my rewards acc...
Haven’t received refund
I am presently at hotel San Marino the receptionist Cesar was a complete *** AC below p...
See more recent reasons for calling

Help me with my issue

Customer Number 800-346-8357 - by the Numbers

Phone number to dial800-346-8357
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:30am
Navigate phone maze to a humanPress 1, then 5, then 5 then 0# each time it asks for your itinerary or phone number.
Average wait
Current wait60
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, email, web
Quality of communication81%
Quality of help58%
Customer votes2,522
Information last updatedSat Sep 25 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Hotels.com's Best Toll-Free/800 Customer Phone Number

This is Hotels.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hotels.com agent. This phone number is Hotels.com's Best Phone Number because 27,378 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-346-8357 include Recover Account, Cancel a Reservation, Change a Reservation, Make a Booking, Problem With a Rental and other customer service issues. The Hotels.com call center that you call into has employees from Philippines, El Salvador and is open 24 hours, 7 days according to customers. In total, Hotels.com has 1 phone number. It's not always clear what is the best way to talk to Hotels.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Hotels.com - by phone or otherwise

While 800-346-8357 is Hotels.com's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via customercare@hotels.com for Customer Service. If you think this information is inaccurate or know of other ways to contact Hotels.com please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Hotels.com.

What is GetHuman's Relationship to Hotels.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Hotels.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Hotels.com Contact Info

All Hotels.com contacts
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Hotels.com Email Support
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