Hotels.com Phone Number

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800-346-8357
Customer service
Online Help
New Customers
Current Wait: 65 mins (60m avg)
Hours: 24 hours, 7 days; best time to call: 9:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 1, then 5, then 5 then 0# each time it asks for your itinerary or phone number.

Reasons customers like you called recently

I booked my reservation for today July **, **** and I used one of my free nights and pa...
Looking for Hotels in New Orleans
I want a refund because I never stayed in the hotel because it was booked for the wrong...
I have two nights that did not get included in my rewards account. I was signed in at t...
Not getting email with confirmation*itinerary number.
Please we are at a hotel already. We need to book that hotel. A mistake was made in the...
They have not processed my order yet.
Please may we advise you if a complaint made about appalling conditions at a hotel just...
Hi. I have received a ‘double stay’ email. Can I apply this to my current recent bookin...
I'm trying to book reservation on the Hotels.com web site. I enter my information and a...
I stayed in my hotel and was bitten by bed bugs. I excused a lot of other things, but t...
I had a $** credit expire on ****** (confirm* ************, coupon code GWCZ*R*GVX) and...
I had an issue with my booking and would like to change it.
See more recent reasons for calling

Help me with my issue

Customer Number 800-346-8357 - by the Numbers

Phone number to dial800-346-8357
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:30am
Navigate phone maze to a humanPress 1, then 5, then 5 then 0# each time it asks for your itinerary or phone number.
Average wait
Current wait65
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, email, web
Quality of communication83%
Quality of help56%
Customer votes2,524
Information last updatedSun Jul 25 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Hotels.com's Best Toll-Free/800 Customer Phone Number

This is Hotels.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hotels.com agent. This phone number is Hotels.com's Best Phone Number because 27,378 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-346-8357 include Recover Account, Cancel a Reservation, Change a Reservation, Make a Booking, Problem With a Rental and other customer service issues. The Hotels.com call center that you call into has employees from Philippines, El Salvador and is open 24 hours, 7 days according to customers. In total, Hotels.com has 1 phone number. It's not always clear what is the best way to talk to Hotels.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Hotels.com - by phone or otherwise

While 800-346-8357 is Hotels.com's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via customercare@hotels.com for Customer Service. If you think this information is inaccurate or know of other ways to contact Hotels.com please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Hotels.com.

What is GetHuman's Relationship to Hotels.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Hotels.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Hotels.com Contact Info

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Hotels.com Email Support
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