Toll-free · 24 hours, 7 days · At the prompt, press #, then 1 then 1 · Current customers, press 1. If you are not a current customer, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for 1&1 Internet, Inc. below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this 1&1 Internet, Inc. phone number to document the phone system.
Here is how our research team describes the way the 1&1 Internet, Inc. phone system greets you: We will connect you with the next available teammate.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just stay on the line.
Below are some clips we've found from 1&1 Internet, Inc.'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello. Welcome to IONOS.
Please note that all calls are monitored and recorded for quality assurance.
We will connect you with the next available teammate."
Excerpt from a call with 1&1 Internet, Inc.
Saturday, June 29, 2024 12:47 AM
What are the hours and when should I call?
1&1 Internet, Inc. operates the call center for this 877-461-2631 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 114 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the 1&1 Internet, Inc. call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this 1&1 Internet, Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like 1&1 Internet, Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call 1&1 Internet, Inc. is Sunday.The most busy day to call is Wednesday, which averages 275% more phone calls by comparison.Again, this is based on a sample of 114 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
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Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
Transferring your domain name from 1&1 should not be a challenge. You need to back up your data and meet all the requirements. If you do, get the EPP code and disable privacy protection before placing the domain transfer order. If you have any problems, you should talk to a customer care agent for assistance.
1&1 hosting offers a 99.9% uptime guarantee to ensure that your website is available to visitors at all times. This guarantee means that your website will be up and running for almost the entire year. However, occasional maintenance and unforeseen events may cause brief downtime. In such cases, 1&1 has a dedicated technical team working around the clock to fix any issues promptly. 1&1 hosting uses top-notch infrastructure and modern technologies to minimize the possibility of downtime. They constantly monitor servers and network connections to maintain high availability. In the rare event that uptime falls below the guaranteed level, 1&1 offers compensation options, such as credits towards future services, to ensure customer satisfaction.
1&1 Internet, Inc. accepts several payment methods to provide flexibility and convenience to customers. We understand the importance of offering different options to suit various preferences and needs. At 1&1, we accept major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we also accept payments made through PayPal, a widely used and secure online payment platform. This allows customers to choose the payment method that is most convenient for them. By accepting these popular payment options, we aim to ensure a seamless and hassle-free experience when purchasing our web hosting services or any other products.
Click the link above to get answers to just about any 1&1 Internet, Inc. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to 1&1 Internet, Inc., and their purpose. Are any of these similar to the reason you are trying to call?
Cancel Internet contract: "I want to cancel the contract which I have with them."
- From a call lasting 2m 21s , Oct 23, 2024 8:09 AM
Authorize domain transfer: "There is a transfer that I would like to authorize."
- From a call lasting 20m 3s , Oct 2, 2024 8:21 PM
Access old account: "I need to access my old account to get my domain."
- From a call lasting 26m 25s , Oct 2, 2024 7:29 PM
Information about why customers call 1&1 Internet, Inc. is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and 1&1 Internet, Inc. will reply our your email.
1&1 Internet, Inc. Customer Service on X (formerly Twitter)
Use the link to connect with customer service through Twitter
1&1 Internet, Inc., like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
1&1 Internet, Inc. Customer Service on Facebook / Messenger
Some customer service teams, like that of 1&1 Internet, Inc., accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
1&1 Internet, Inc. Customer Help Desk / Web Support
As a last, sometimes only, resort- 1&1 Internet, Inc. customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is 1&1 Internet, Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a 1&1 Internet, Inc. agent. This phone number is 1&1 Internet, Inc.'s best phone number because 3,642 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-461-2631 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call 1&1 Internet, Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or facebook or twitter. In total, 1&1 Internet, Inc. has 2 phone numbers. It's not always clear what is the best way to talk to 1&1 Internet, Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for 1&1 Internet, Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like 1&1 Internet, Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.