Hotels.com Customer Service

Contact Hotels.com & solve common issues

Use Hotels.com's Phone Number

Hotels.com's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Hotels.com. Below you will also find the phone and non-phone-based contact information we've gathered.

Hotels.com: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Hotels.com.
There's more!
Click below to show 4 more questions, answers, and complete guides to common Hotels.com customer support problems.

Contacting Hotels.com customer support

Below you can compare and contrast the 4 ways to contact Hotels.com by looking at which ones are the fastest and which ones other customers recommend the most for solving Hotels.com customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Hotels.com across the following channels: Phone, Web.

Phone number / contactWaitVotes
800-346-8357
Customer Service
68 mins139
Online Help at service.hotels.com
Customer Service
< 31 hrs222
Online Help at hotels.com
New Customers
< 1 min216
Online Help at hotels.com
New Customers
< 1 min172

Recent reasons customers contacted Hotels.com:

I do not see any of my past hotel stays*rewards on my hotels.com app.
I have a ***€ Hotels.com gift voucher that I would like to use while touring France. I...
Hotel lost my reservation. Need my one key rewards refunded back to me.
Need to restore original hotels.com account * ******** accidentally replaced during bo...
Booked * nights at HolidayInn Express Madrid Rivas. **th - **th Oct ****. Specified I w...
I want to speak with a live person
Questions about my account
The booking was charged, however, I don't have any programed trip.*I would like to know...
Need to change a reservation from November *th to November *th
Cant change email address through settings because I no longer have access to old email...
Need to change email address that I no longer have access to.
I book through hotels com app for my booking. I payed at the hotel when I got there. I...
I need to reschedule out dates for hard rock Hotel Nov *-* me and my husband are both sick

Help me with my issue

Does GetHuman work with Hotels.com?

GetHuman does not work with Hotels.com's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Hotels.com at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Hotels.com's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Hotels.com at a Glance

Hotels.com has no chat option
Hotels.com has no customer email
Hotels.com has 3 help forums
Hotels.com has no twitter handle
Hotels.com has no facebook page
Contact information overview

Answered on this page:

What amenities are available at Hotels.com hotels?
What payment methods does Hotels.com accept?
What Is the Hotels.com Cancellation Policy and How Do I Cancel?
Solutions to common issues

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