What Is the Hotels.com Cancellation Policy and How Do I Cancel?

Travelers who have used Hotels.com to book hotel rooms or vacation rentals can cancel their reservation online. Hotel reservations can be canceled directly from Hotels.com website. Vacation rentals must be cancelled through the property manager, and property manager information is included in the booking details. Information about refunds or fees is also included in the booking details.

Jeff Whelpley is the editor / author responsible for this content.
Dec 9, 2022

Many travelers use Hotels.com to book affordable rooms and rental cars for their vacation travel. If you are planning a trip and wish to book through Hotels.com, you will want to know the cancellation policy in the event that you have to call off your trip. What is the Hotels.com cancellation policy? How do you cancel a reservation? You can get current information and assistance from customer support here, and below is information on the cancellation policy and what steps to take.

Hotels.com Cancellation Policy

If you need to cancel your Hotels.com reservation, there are some things you need to know, including:

  1. Hotels.com does not charge a cancellation fee if you need to cancel your booking; however the hotel or vacation rental may charge a cancellation fee. If the hotel or vacation rental does charge a cancellation fee, this will be outlined in your booking details.
  2. You can cancel your booking online through your Hotels.com account.
  3. Refunds will be returned to your account based on the type booking and your method of payment.
  4. If your vacation rental or hotel is non-refundable, you will not receive a refund and may incur cancellation fees in addition to the amount already paid.

Cancelling Your Reservation

After you've reviewed your booking details and decided that you want to cancel your reservation, you should note that the cancellation process is slightly different for hotels versus vacation rentals.

Hotel Cancellations

To cancel your hotel reservation, perform the following steps:

  1. Open Hotels.com in your browser.
  2. Log into your account.
  3. Click on "Your bookings."
  4. Select the booking you wish to cancel.
  5. Choose "Cancel Booking."
  6. Follow the prompts to complete the cancellation process.

Vacation Rentals

If you have a vacation rental, the cancellation process is as follows:

  1. Open Hotels.com in your browser.
  2. Log into your account.
  3. Navigate to "Your bookings."
  4. Select the vacation rental booking you wish to cancel.
  5. Open booking details.
  6. Get the phone number to the property manage from your booking details. This is the person you will go to regarding your cancellation.
  7. Call the property manager and request a cancellation.

If you have made a reservation through Hotels.com and you need to cancel it, you can do so online through your account. You will need to be familiar with the booking details to make sure you will receive a refund or will not incur cancellation fees. For more information or assistance, contact Hotels.com traveler support here.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
What Is the Hotels.com Cancellation Policy and How Do I Cancel?

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