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CIGNA Customer Service

Phone Number & Contact Info

CIGNA's Best Phone Number

800-997-1654
Toll-free·Calls Customer Service·Most popular CIGNA number
Q:

How do I talk to a live human at CIGNA?

A:Direct to a human
Q:

Does CIGNA offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 9 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

CIGNA Customer Phone Numbers

Medical, Dental & Vision Customer Service

800-244-6224
Toll-free · 24 hours, 7 days · Say "Customer." Then say "Your birthdate." Next, press 0. Next, say "It's none of those." You have to give them your ID number to speak with a representative. · Tell me if you are a customer, a provider, or if you are calling about enrollment.

Northeast Customer Service

800-242-2269
Toll-free · 24 hours, 7 days · This takes you right to a person. Little or no wait. You might need to tell them it is a medical claim and not flex account claim. · Please hold while your call is transferred.

NY Life Claims Customer Service

800-238-2125
Toll-free · Mon-Fri 8am-5pm EST · NOTE this is the Pittsburgh claims office for disability insurance. Enter 3,then enter 2 or say "Operator." If it's not about a disability claim, you may be in the wrong place. · New York Life Group Benefits Solution - Claimant, press 1. If you are calling for someone else, press 2.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this CIGNA phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Here is how our research team describes the way the CIGNA phone system greets you: Cigna customer, press 1. Provider, press 2. Questions about enrolling in a Cigna plan, press 3. All other questions, press 4.
Below are some clips we've found from CIGNA's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hello, and thank you for calling Cigna Healthcare. If this is a life threatening emergency, please hang up and dial nine one one. Please select from one of the following options. If you are a Cigna customer, press one. If you are a provider, press two. If you have questions about enrolling in a Cigna plan, for faster customer service when calling in the future, you can dial the toll free number listed on the back of your ID card. To continue with your call, please select from one of the following options. If you are calling about medical, dental, pharmacy, or mental health and substance abuse, press one. For disability, family medical If you received your new ID card and are calling about the activate your online account sticker, please know your Cigna coverage is active, and this message is referring to register for my Cigna dot com. There is no action needed by you to activate your Cigna coverage or ID card. If you are already registered on mycigna dot com thank you. If you have not registered for an account, you can do this at my Cigna dot com forward slash activate."
Excerpt from a call with CIGNA
Wednesday, January 17, 2024 1:47 PM

They may ask you to say or enter information

"Hello, and thank you for calling Cigna Healthcare. If this is a life threatening emergency, please hang up and dial nine one one. Please select from one of the following options. If you are a Cigna customer, press one. If you are a provider, press for faster customer service when calling in the future, you can dial the toll free number listed on the back of your ID card. To continue with your call, please select from one of the following options.
If you are calling about medical, dental, pharmacy, or mental health and substance abuse, press one.
For please say or enter the date of birth for the person you're calling about."
Excerpt from a call with CIGNA
Thursday, February 29, 2024 3:47 AM

The first phone menu

"Hello, and thank you for calling Cigna Healthcare. Please select from one of the following options.
If you are a Cigna customer, press one.
If you are a provider, press two.
If you have questions about enrolling in a Cigna plan, press three.
For all other callers, press four.
To hear these options again, press nine."
Excerpt from a call with CIGNA
Thursday, March 28, 2024 6:42 PM

After you press 1

"To hear these for faster customer service when calling in the future, you can dial the toll free number listed on the back of your ID card. To continue with your call, please select from one of the following options. For privacy office contact information, press five. For all other questions, press six. To hear these options again, press nine. Sorry. I didn't get that. If you are calling about medical, dental, pharmacy, or mental health and substance abuse, press one. For disability, family medical leave, or life and insurance including a d and d, press two. For accidental injury, critical illness, or hospital care, press three. To request a letter of previous coverage, or to report a lost or stolen ID card, press four. For privacy office contact information, press five. For all other questions, press six. Your call experience is important to us. Please stay on the line after your call to take a short survey. Please hold while your call is transferred. Note that calls may be monitored or recorded to ensure quality of service.
If you are calling about medical, dental, pharmacy, or mental health and substance abuse, press one.
For disability, family medical leave, or life insurance, including a d and d, press two."
Excerpt from a call with CIGNA
Tuesday, April 9, 2024 7:35 PM

What are the hours and when should I call?

CIGNA operates the call center for this 800-997-1654 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 197 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CIGNA phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CIGNA staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call CIGNA is Saturday. The most busy day to call is Tuesday, which averages 629% more phone calls by comparison. Again, this is based on a sample of 197 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call CIGNA

In summation, the best day to call CIGNA is Friday.

Why Customers Call CIGNA

If you have time to do a bit of reading before you call CIGNA, we recommend you read over some of our problem-specific articles.

What is CIGNA HealthSpring?

CIGNA HealthSpring is a leading healthcare company that specializes in providing comprehensive and affordable health insurance plans for individuals and families. We offer a range of coverage options, including Medicare Advantage plans, Medicare prescription drug coverage, and Medicaid plans. With a strong network of healthcare providers, we strive to ensure that our members have access to quality care and timely services. CIGNA HealthSpring is committed to improving the health and well-being of our members, and we utilize innovative programs and technologies to deliver personalized, patient-centered care. Our mission is to help individuals and families navigate the complex healthcare system and make informed decisions about their health.

What are the benefits of choosing CIGNA HealthSpring?

Choosing CIGNA HealthSpring provides several benefits to individuals seeking healthcare coverage. Firstly, CIGNA HealthSpring offers a comprehensive network of healthcare providers, ensuring easy access to quality healthcare services. Members can choose from a wide range of doctors, hospitals, and specialists within the network, making it convenient to receive personalized and timely care. Additionally, CIGNA HealthSpring provides comprehensive coverage options, including preventive care, prescription drugs, hospital stays, and specialist visits. This ensures that members have access to the care they need without financial burden. Moreover, CIGNA HealthSpring offers additional perks such as wellness programs, discounts on health-related products, and resources to help individuals stay healthy. With CIGNA HealthSpring, individuals can have peace of mind knowing that they are supported by a reputable healthcare provider offering quality care and comprehensive coverage options.

What types of insurance plans does CIGNA offer?

CIGNA offers a wide range of insurance plans to meet diverse healthcare needs. These plans include medical, dental, vision, pharmacy, and behavioral health coverage. Within the medical insurance domain, CIGNA provides options such as employer-sponsored plans, individual and family plans, Medicare Advantage plans, and international health plans. They offer a variety of dental plans catering to both individuals and employers, encompassing comprehensive coverage, preventive services, and orthodontic care. CIGNA's vision insurance consists of plans covering eye exams, glasses, and contact lenses. Their pharmacy services encompass coverage for prescription medications. Additionally, CIGNA prioritizes mental health and wellness through behavioral health plans and resources. With such comprehensive insurance options, CIGNA aims to ensure individuals and families can find suitable coverage to address their specific healthcare requirements.

Top CIGNA customer service problems

Click the link above to get answers to just about any CIGNA customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to CIGNA, and their purpose. Are any of these similar to the reason you are trying to call?
Paying past due premium: "I need to pay my premium, please. I'm a couple months back."
- From a call lasting 16m 39s , May 24, 2024 7:27 AM
Requesting new member card: "I am a new Cigna member through my employer and I just need to get my card and log in."
- From a call lasting 9m 31s , Apr 23, 2024 9:16 PM
Pharmacy claim inquiry: "I'm wanting information about a pharmacy claim that was submitted through Urgent Care."
- From a call lasting 7m 23s , Feb 29, 2024 3:47 AM
Feedback survey: "On a scale of one to five, how would you rate your call experience today?"
- From a call lasting 5m 31s , Jan 31, 2024 6:31 PM
Requesting virtual card: "Trying to get a virtual card."
- From a call lasting 6m 30s , Jan 17, 2024 1:47 PM
Inquiring about claim status: "I would like to ask something about a claim that I have sent about four weeks ago and normally, you replied within nine days, wondering what about it."
- From a call lasting 18m 33s , Jan 16, 2024 10:48 AM
Assistance with claim submission: "I submitted a claim for contact lenses but it's asking me to have the provider resubmit with the correct service code."
- From a call lasting 14m 7s , Jan 14, 2024 12:42 AM
Confusion about drug plan: "I got on your drug plan for a day but it messed up my coverage with another company, it's a disaster for me."
- From a call lasting 8m 48s , Jan 6, 2024 7:59 PM
Assistance with new plan: "I just had a plan start yesterday and I'm trying to go to urgent care but don't have my ID cards."
- From a call lasting 8m 13s , Jan 2, 2024 9:55 PM

More CIGNA Customer Service Contacts

There are of course other ways to contact CIGNA customer service besides the phone. Below we list the best ones, by medium.

CIGNA Customer Email Addresses

SCR_isolve@cigna.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and CIGNA will reply our your email.

CIGNA Customer Service on X (formerly Twitter)

twitter.com/cignaquestions - Customer Service
Use the link to connect with customer service through Twitter
CIGNA, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

CIGNA Customer Help Desk / Web Support

cigna.com - Customer Service
Online customer service support
As a last, sometimes only, resort- CIGNA customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is CIGNA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CIGNA agent. This phone number is CIGNA's best phone number because 20,256 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-997-1654 include Cancel My Services, Coverage Question, Getting Insurance, Account issue, Make a Claim and other customer service issues. The CIGNA call center that you call into has employees from Tennessee and is open 24 hours, 7 days according to customers. In total, CIGNA has 4 phone numbers. It's not always clear what is the best way to talk to CIGNA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for CIGNA. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CIGNA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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