Sprint provides telephone and Internet services to over 54 million customers. As you might expect, Sprint offers multiple customer service options, including phone-based support.
People call Sprint for a range of reasons, including:
The call menu is straightforward: Calling Sprint customer service takes you a voicemail menu where you can indicate your issue and be directed to an automated service or live representative.
If you are calling from your Sprint phone, you don't even need to dial a number: Just hit *2 for general customer service, *3 for bill payment or *4 to check minutes and account balance.
Some customers prefer to not have to wade through an automated voicemail message. One way to fast-track your concern to a live person is to hit "0" at each prompt. Eventually, you'll be directed to an agent.
Sprint customers express a range of opinions about the company's phone-based customer service. Some praise Sprint's customer service representatives for providing polite, friendly and effective support. Others are not so pleased with the help that they have received.
In one case that was documented online, a man contacted Sprint about getting a reduction in his monthly bill. The customer service representative presented him with an option that offered a significant discount from what he was currently paying.
A few days after the man entered a new agreement, his wife visited a Sprint store for a device upgrade. She was told that she could get a better plan that offered even more savings than the husband had negotiated over the phone.
Unfortunately, store staff could not make the change. Calling Sprint didn't help, and the couple ended up being put back on their original, much more expensive plan.
Because the original request had been made over the phone, the couple was unable to easily prove what had happened. While the phone rep promised that a manager would call the couple to resolve the issue, this never happened, leaving these Sprint customers very frustrated.
Eventually, the situation was resolved, but it required email contact instead of handling the situation over the phone.
Many of common customer questions and issues can be addressed through Sprint's automated voicemail menu or a conversation with a customer service representative. These issues include basic phone setup questions, ordering a new device, updating billing information and learning about new plans.
However, there are some issues that might require a different approach:
Device repairs, for example, will need to be handled through a Phone Repair Center. While a customer service representative may be able to help you determine whether a service problem originates with your device, an accessory or your phone service, a device malfunction will require you to ship or bring your phone to a Sprint Phone Repair Center.
In addition, phone reps do not sell accessories over the phone and can't move your phonebook from one device to another. If you prefer to pay your phone bill in cash, you will need to visit a Sprint store to do so.
Finally, individuals who wish to order a new service plan may find phone-based customer service confusing. If you prefer to see service plan options and contracts in hard-copy before making an agreement, consider seeking help at a Sprint store.
Consumer questions, problems and concerns can often be addressed by Sprint's phone-based customer service team. However, there are situations in which customers have not been satisfied by resolutions offered by Sprint.
There are many reasons for unresolved issues, including:
When Sprint can't resolve an issue over the phone its customers might opt for the following:
This is Sprint's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sprint agent. This phone number is Sprint's Best Phone Number because 135,576 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-211-4727 include Payment Arrangement, Lost or Stolen Phone, Cancel Service, Update Account Info, Device Support and other customer service issues. The Sprint call center that you call into has employees from Colorado, Kansas, Texas, Oklahoma and is open Mon-Fri 9am-5pm CST according to customers. In total, Sprint has 6 phone numbers. It's not always clear what is the best way to talk to Sprint representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 888-211-4727 is Sprint's best toll-free number, there are 9 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Sprint customers, is by calling their 800-877-4020 phone number for their Wireline department. Besides calling, the next favorite option for customers looking for help is via 800-877-4020 for Wireline. If you think this information is inaccurate or know of other ways to contact Sprint please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Sprint.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sprint. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.