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Sprint Customer Service

Phone Number & Contact Info

Sprint's Best Phone Number

888-211-4727
Toll-free·Calls Customer Service·Most popular Sprint number
Q:

How do I talk to a live human at Sprint?

A:Press 0# each time it asks for an account number, then 4, then 0#, 0# then 5 then 0, 0, 0
Q:

Does Sprint offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 43 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

Sprint Customer Phone Numbers

Business Accounts

800-927-2199
Toll-free · 24 hours, 7 days · For Business customer account questions · T-Mobile - What is the number? Please provide the area code first.

Collections Department

800-808-1336
Toll-free · 24 hours, 7 days · Calling this Sprint number should go right to a real human being ·

Dealer Support

800-639-6399
Toll-free · 24 hours, 7 days · Press 5 at every prompt. For dealer support only. · Please enter the 10-digit mobile number for the customer you are calling about.

International Customer Service

888-226-7212
Toll-free · 24 hours, 7 days · Calling this Sprint number should go right to a real human being · T-Mobile - What is the number? Please provide the area code first.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Sprint phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0# each time it asks for an account number, then 4, then 0#, 0# then 5 then 0, 0, 0
Here is how our research team describes the way the Sprint phone system greets you: T-Mobile - What is the number? Please provide the area code first.
Below are some clips we've found from Sprint's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Tell me, how can I I let's try again? In a few words, describe what you need."
Excerpt from a call with Sprint
Thursday, February 29, 2024 9:19 PM

They may ask you to enter information with the dial pad

"Area Please enter a ten digit T Mobile phone number, area code first."
Excerpt from a call with Sprint
Monday, May 13, 2024 3:21 AM

They may ask you to say or enter information

"Welcome to T Mobile. As part of this call and subsequent interactions with from this call, T Mobile may collect information about you to provide the best service possible.
To learn more, go to t mobile dot com slash privacy.
To get started, please enter or say your mobile number, area code first, or say I don't have one."
Excerpt from a call with Sprint
Saturday, June 1, 2024 9:14 PM

They may need to look up your account

"To look up your account, I'll need the ten digit mobile number you're calling about."
Excerpt from a call with Sprint
Saturday, June 1, 2024 9:14 PM

What are the hours and when should I call?

Sprint operates the call center for this 888-211-4727 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,160 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sprint phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sprint staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Sprint is Sunday. The most busy day to call is Wednesday, which averages 106% more phone calls by comparison. Again, this is based on a sample of 1,160 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Sprint

In summation, the best day to call Sprint is Friday.

Calling this Sprint Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Nov 9, 2023

This customer service number is set up for individuals with phone service through Sprint. When I dialed the number, I was immediately greeted by an automated message informing me that Sprint is now a part of T-Mobile. One result of this merger is that this customer service line now exists only to provide assistance to legacy Sprint customers.

Following the automated greeting, I was prompted to enter my 10-digit phone number. At this stage, if you enter a phone number not serviced by Sprint, you are informed that you should hang up and try dialing your own phone provider. The system then automatically disconnects the call. While it is impressive that the automated system is able to immediately identify whether a particular phone number is serviced by Sprint, the automatic disconnection without additional options was less impressive. 

I wanted to determine whether there was any way to speak to a representative, add new phone service, or switch an existing phone number to Sprint through this customer service line. I re-dialed the number and bypassed the initial prompt by not entering a phone number. 

After a short wait, the automated system provided me with a menu of options, including the ability to check my account balance, make a payment, or make changes to my phone plan. However, upon choosing any of these options, I was again prompted to enter my 10-digit phone number (or my Sprint account number). If you do not enter a valid Sprint number at this point, the system will automatically disconnect the call. 

If you are not a current Sprint customer, there is no way to use this customer service line to get information about Sprint’s service offerings. This makes some sense, as Sprint is now part of a larger company. However, the line’s automated message could provide this information in a clearer fashion. 

If you are a current Sprint customer, you are still able to be connected to a customer service representative through this phone number. I was able to speak with a representative after entering a valid Sprint account number. The representative was friendly, but he also informed me that due to Sprint’s merger with T-Mobile, his ability to provide customer service was limited. He would be able to take a payment or answer a service-related question for an existing Sprint customer. However, he would not be able to assist with any changes or additions to a phone plan; most customer service options are in the process of being migrated to T-Mobile.

This customer service line would be more useful if it provided up-to-date information as part of its automated greeting. Simply letting customers know that anyone with questions or a desire to change cell phone service should contact T-Mobile instead would be beneficial. Nevertheless, for legacy Sprint customers, this line still offers the ability to get assistance with your current phone plan, at least for a little while longer. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Sprint

If you have time to do a bit of reading before you call Sprint, we recommend you read over some of our problem-specific articles.

How Do I Access My Sprint Account?

It's easy to access your Sprint account provided you follow the steps highlighted above. Access your account to view your bill, contact information, account information, payment history, etc. You can also manage your account and add or remove users. If you have any problems still, contact Sprint customer support for clarifications.

What is Sprint Nextel?

Sprint Nextel is a telecommunications company that provides wireless and wireline communications services to individuals, businesses, and government entities. As one of the largest wireless carriers in the United States, Sprint Nextel offers a wide range of services, including voice, data, and messaging services, as well as internet access and mobile broadband solutions. With a comprehensive network infrastructure, Sprint Nextel delivers reliable and high-speed connectivity to millions of customers nationwide. The company is committed to innovation and continuously invests in the development of advanced technologies to enhance the customer experience. Sprint Nextel also offers a variety of devices, such as smartphones, tablets, and wearables, along with various service plans to meet the diverse needs of its customers.

Is Sprint the Cheapest Cellphone Service?

This article outlines three plans offered by Sprint and how the plans compare to other providers such as Verizon, Boost and Metro plans. The article also addresses the recent merger with T-Mobile and how it impacts current plans in place. There are two hyperlinks to customer service in the article for those who wish to get more information.

Top Sprint customer service problems

Click the link above to get answers to just about any Sprint customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Sprint, and their purpose. Are any of these similar to the reason you are trying to call?
Phone not working: "My phone number is not working. Every time I call, it just disconnects."
- From a call lasting 2m 53s , Jul 7, 2024 3:11 AM
Seeking customer service: "I need help with something."
- From a call lasting 1m 39s , Jun 30, 2024 7:04 PM
Discussing billing issue: "I need to speak to a representative about a bill."
- From a call lasting 1m 9s , Jun 27, 2024 5:34 PM
Billing inquiry: "I canceled the account back in May, but you guys are sending me a bill."
- From a call lasting 11m 57s , Jun 10, 2024 5:02 PM
Seeking Sprint technical support: "I need someone who actually is a Sprint technical support agent."
- From a call lasting 24m 2s , May 17, 2024 5:47 PM
Phone unlocking issue: "I bought a phone from walmart.com and it's locked under Sprint, trying to unlock it."
- From a call lasting 5m 22s , May 12, 2024 12:53 PM
Seeking customer service: "I'm looking for customer service regarding a phone number issue."
- From a call lasting 1m 1s , May 12, 2024 12:51 PM
SIM unlock request: "SIM unlock my iPhone SE to use on other carriers."
- From a call lasting 4m 39s , Apr 23, 2024 1:37 AM
Unlock iPhone SE: "Hi. I'd like to unlock my iPhone SE that I bought secondhand and can't contact the previous owner."
- From a call lasting 6m 48s , Apr 23, 2024 1:25 AM
iPhone SIM unlock request: "Hi. I'd like to SIM unlock my iPhone SE to use it with other carriers, not T Mobile."
- From a call lasting 9m 17s , Apr 23, 2024 1:04 AM

More Sprint Customer Service Contacts

There are of course other ways to contact Sprint customer service besides the phone. Below we list the best ones, by medium.

Sprint Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Sprint provides this option.

Sprint Customer Service on X (formerly Twitter)

@sprintcare - Customer Service
Customer service Twitter feed
Sprint, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Sprint Customer Help Desk / Web Support

mysprint.sprint.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Sprint customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Sprint's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sprint agent. This phone number is Sprint's best phone number because 135,576 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-211-4727 include Cancel Service, Payment Arrangement, Lost or Stolen Phone, Update Account Info, Device Support and other customer service issues. The Sprint call center that you call into has employees from Colorado, Kansas, Texas, Oklahoma and is open 24 hours, 7 days according to customers. In total, Sprint has 5 phone numbers. It's not always clear what is the best way to talk to Sprint representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Sprint. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sprint. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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