Sprint Phone Number

Calling Sprint customer service faster by GetHuman

800-369-5400
Customer service
Current Wait: 14 mins (6m avg)
Hours: Mon-Fri 7am-12pm EST; best time to call: 10:45am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Cancel ServicePayment ArrangementLost or Stolen PhoneUpdate Account InfoDevice SupportA different issue
Get to a live person fastest: Press 1 for customer service, press 2 to set up new service, and press 3 to activate a new device

Reasons customers like you called recently

need phone removed from bill it is already turned off.
4h ago
My parcel was meant to arrive today and I was told it was on route earlier however now...
5h ago
I need a puk code for my assurance wireless umx *Government free Android phone and I do...
11h ago
My sim got unlock and askinging for a puk code
13h ago
My phone keeps vibrating and dinging like I'm getting continuous messages but I'm not a...
a day ago
Sprint hot box is not working
2d ago
I would like to change a number to a *** number
2d ago
I just added another phone to my family plan and I had to get my personal number ported...
2d ago
transferring service on my new phone
2d ago
I got a new tablet and they did not turn on my service I cannot do the Internet or anyt...
2d ago
I still don't have service on my tablet after * days of trying I need help
2d ago
I have no internet connection on my phone. Also, I do have good service in my area. Cal...
3d ago
i wonder to know , is that my phone locked or unlock
3d ago
I have a government issued phone, sprint sim card, received new phone, it says sim is i...
3d ago
Trying to unlock my iPhone
3d ago
See more recent reasons for callingHelp me with my issue
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Our Editor's Notes on Sprint's Phone-Based Customer Care

Sprint provides telephone and Internet services to over 54 million customers. As you might expect, Sprint offers multiple customer service options, including phone-based support.

Why Do People Call Sprint?

People call Sprint for a range of reasons, including:

  • Setting up a new account
  • Adding or purchasing a new phone
  • Learning about service outages
  • Changing personal information, such as name or address
  • Billing issues
  • Changing rate plan
  • Adding new services
  • Canceling an account

The call menu is straightforward: Calling Sprint customer service takes you a voicemail menu where you can indicate your issue and be directed to an automated service or live representative.

If you are calling from your Sprint phone, you don't even need to dial a number: Just hit *2 for general customer service, *3 for bill payment or *4 to check minutes and account balance.

Some customers prefer to not have to wade through an automated voicemail message. One way to fast-track your concern to a live person is to hit "0" at each prompt. Eventually, you'll be directed to an agent.

How do People Feel About Sprint's Phone Customer Service?

Sprint customers express a range of opinions about the company's phone-based customer service. Some praise Sprint's customer service representatives for providing polite, friendly and effective support. Others are not so pleased with the help that they have received.

Notable Cases

In one case that was documented online, a man contacted Sprint about getting a reduction in his monthly bill. The customer service representative presented him with an option that offered a significant discount from what he was currently paying.

A few days after the man entered a new agreement, his wife visited a Sprint store for a device upgrade. She was told that she could get a better plan that offered even more savings than the husband had negotiated over the phone.

Unfortunately, store staff could not make the change. Calling Sprint didn't help, and the couple ended up being put back on their original, much more expensive plan.

Because the original request had been made over the phone, the couple was unable to easily prove what had happened. While the phone rep promised that a manager would call the couple to resolve the issue, this never happened, leaving these Sprint customers very frustrated.

Eventually, the situation was resolved, but it required email contact instead of handling the situation over the phone.

What Can Be Accomplished with Sprint Phone Customer Service?

Many of common customer questions and issues can be addressed through Sprint's automated voicemail menu or a conversation with a customer service representative. These issues include basic phone setup questions, ordering a new device, updating billing information and learning about new plans.

However, there are some issues that might require a different approach:

Device repairs, for example, will need to be handled through a Phone Repair Center. While a customer service representative may be able to help you determine whether a service problem originates with your device, an accessory or your phone service, a device malfunction will require you to ship or bring your phone to a Sprint Phone Repair Center.

In addition, phone reps do not sell accessories over the phone and can't move your phonebook from one device to another. If you prefer to pay your phone bill in cash, you will need to visit a Sprint store to do so.

Finally, individuals who wish to order a new service plan may find phone-based customer service confusing. If you prefer to see service plan options and contracts in hard-copy before making an agreement, consider seeking help at a Sprint store.

What Can Be Done if Sprint Can't Resolve Your Problem by Phone?

Consumer questions, problems and concerns can often be addressed by Sprint's phone-based customer service team. However, there are situations in which customers have not been satisfied by resolutions offered by Sprint.

There are many reasons for unresolved issues, including:

  • Sometimes callers and customer service representatives don't communicate well with each other.
  • The customer's needs can't be met over the phone: For example, the caller needs phone accessories or the device needs physical repairs.
  • Sprint's policies don't suit a customer's needs or wishes.

When Sprint can't resolve an issue over the phone its customers might opt for the following:

  • Hanging up and calling back to speak to a different representative. In cases where communication styles may have hampered the effectiveness of the first call, this could be a good option.
  • Using a different medium to contact Sprint. Sprint offers customer service via email, online text-based chat and its social media accounts. Putting the issue into writing may help clarify the circumstances and bring about a resolution. Text-based communication also provides the customer of evidence of promises made by Sprint's representatives.
  • Visiting a Sprint store. Some issues are most easily resolved via face-to-face interaction. You can enter your ZIP code on Sprint's website, or call Sprint directly, to get a list of stores near you. If you plan to visit a store, consider booking an appointment with a specialist through Sprint's website. This can reduce wait time and frustration.

Customer Number 800-369-5400 - by the Numbers

Phone number to dial
800-369-5400
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
Mon-Fri 7am-12pm EST
Best time to dial
10:45am
Navigate phone maze to a human
Press 1 for customer service, press 2 to set up new service, and press 3 to activate a new device
Average wait
6
Current wait
14
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or chat or twitter or web
Quality of communication
77%
Quality of help
72%
Customer votes
2,728
Information last updated
Fri Dec 06 2019 09:00:00 GMT+0000 (UTC)

Sprint's Best Toll-Free/800 Customer Phone Number

This is Sprint's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sprint agent. This phone number is Sprint's Best Phone Number because 135,576 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-369-5400 include Cancel Service, Payment Arrangement, Lost or Stolen Phone, Update Account Info, Device Support and other customer service issues. The Sprint call center that you call into has employees from Colorado, Kansas, Texas, Oklahoma and is open Mon-Fri 7am-12pm EST according to customers. In total, Sprint has 7 phone numbers. It's not always clear what is the best way to talk to Sprint representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Sprint - by phone or otherwise

While 800-369-5400 is Sprint's best toll-free number, there are 10 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Sprint customers, is by calling their 888-211-4727 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 888-211-4727 for Customer Service. If you think this information is inaccurate or know of other ways to contact Sprint please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Sprint.

What is GetHuman's Relationship to Sprint?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sprint. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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