Sprint Collections Department

Phone Number & Getting a Rep

Sprint Collections Department number

Toll-free·Calls Collections Department·See main phone number & contact info

How do I talk to a human at this Sprint number?

A:Calling this Sprint number should go right to a real human being

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.

How long will I have to wait to speak to Sprint Collections Department?

A:We don't expect that you will have to wait to talk to a person. This is a direct line.

All Sprint customer service contact information

This is the #3 most popular Sprint phone number out of 5. Click above to go back to the main customer service number and other contact information, including Sprint email addresses, twitter handles, and live chat options.

More Sprint Customer Phone Numbers

Customer Service

Main phone number · Toll-free · 24 hours, 7 days · Press 0# each time it asks for an account number, then 4, then 0#, 0# then 5 then 0, 0, 0 · T-Mobile - What is the number? Please provide the area code first.

Business Accounts

Toll-free · 24 hours, 7 days · For Business customer account questions · T-Mobile - What is the number? Please provide the area code first.

Dealer Support

Toll-free · 24 hours, 7 days · Press 5 at every prompt. For dealer support only. · Please enter the 10-digit mobile number for the customer you are calling about.

International Customer Service

Toll-free · 24 hours, 7 days · Calling this Sprint number should go right to a real human being · T-Mobile - What is the number? Please provide the area code first.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Sprint phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Sprint number should go right to a real human being
Below are some clips we've found from Sprint's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Hello. And please listen carefully as our menu options may have changed Calls are recorded for quality assurance. We're very excited to tell you about a special promotion for select callers. This will only take a moment. By answering just a few questions, we will find out if this offer is right for you. Are you or someone in your household fifty years of age or older?
Press one for yes if you or someone in your household is fifty years of age or older.
Otherwise, press pound.
Again, press one now if you or someone in your household is fifty years of age or older."
Excerpt from a call with Sprint
Sunday, April 21, 2024 9:20 PM
In fact, much of this information on this page is superfluous because this Sprint phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Sprint operates the call center for this 800-808-1336 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 22,596 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sprint phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sprint staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Sprint is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 22,596 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call Sprint is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Sprint staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Calling this Sprint Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Nov 7, 2023

I wouldn't recommend using this phone number to call Sprint, because it appears to be an old number or a fax number of some sort. No one will answer regardless of what time of day you call: it will just continue to ring.

At first, I thought that something was wrong with my phone, but then I called a different number and it worked fine. That makes me believe that this simply isn't a functional phone number for customer service. I went online though and found another number, 1-800-927-2199, and that worked fairly well. 

Outside of being surprised by the fact that T-Mobile now owns Sprint, I was able to get through the phone call fairly quickly. It wouldn't recognize my phone number, which was a weird glitch in the system and something of a pain, but I was still able to eventually get to a customer service agent. There was hardly a wait time either once I got to that point, and given the fact that people could need to call Sprint for hundreds of reasons, the very short wait time was actually very much appreciated by me. 

When I called, it said: "Welcome to Sprint, now owned by T-Mobile." It then ran through the standard privacy message and also offered a Spanish option. Next, it asked me to enter my ten-digit phone number beginning with the area code. I did this twice and both times I had no luck, but then the system seemed to ignore me and just moved on in the process. 

It went straight to a list of options: "For billing and payments, press 1. For account changes, phone upgrades, or swaps press 2. Technical support press 3. More options, press 0." I chose account changes and it gave me a new set of options which included: "To swap or upgrade a phone, press 1. Minutes used plan information, press 2. For payment issues, press 3. Plan changes, press 4. To disconnect the service, press 5. To speak to a premier care representative, press 0." 

This phase proved interesting, because I took a second to think about what option I wanted and then, unprompted, it automatically took me straight to a representative without any wait time at all. So my advice to anyone calling is simply don't choose an option and let it send you to a customer representative.

Whether this feature is a glitch or incorporated by design, it's definitely helpful. The representative communicated clearly and easily helped answer my questions and locate my account. It's just a pity that the apparently defunct 800-808-1336 phone number doesn't simply forward to the far more helpful alternative I was able to find online.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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