AT&T Phone Number

Call AT&T customer service faster with GetHuman

  • Calls AT&T's Internet & TV support department
  • The average hold time is 89m
  • Hours are Mon-Fri 8am-7pm EST, Sat 8am-5pm EST
  • The best time to call is 8:10am
  • Popular issues for this call center: Cancel Service, Dispute a Charge, Service Outage, Change Service, and Device Support.
  • Reach a live AT&T agent: Press 0 then 8 then 4 then 2 then 1
  • What you hear when you call: If you are calling about regular exchange telephone service, press 1. For AT&T sales or service needs, press 2.

Calling AT&T Customer Care at 800-288-2020

Dec 11, 2023

Calling AT&T was a very easy task. I expected a long wait, but it only took me about 2 minutes to talk to someone, and it was very easy to navigate through the call system. This makes it likely that I'll call them again with any issues, because it really didn't feel like an issue at all to talk to them. I know some people complain about customer service, but I have no complaints with how quickly I was able to get through this system. 

I needed to add a second line to my plan for my aging mother, and wanted to talk about what my options for that were. I expected this to take awhile, but as noted it didn't and the agent was very helpful. This is surprising given how many different things AT&T manages. They have mobile service, cable services, modem rentals, and more. Therefore, I expected a wait that would have been well within the realm of reason. The fact that I only had about a 45 second wait once I was actually placed on hold is nothing short of a miracle. 

When I called, the AT&T jingle played and then a voice said, "Welcome to AT&T," followed by a message for Spanish speakers. After this, I was asked to briefly describe what I was calling about. I answered, "Adding a line," and it asked me, "Are you calling to add service to an existing AT&T account?" 

I replied that I would, and it then asked me, "Which would you like to do? Add a line, upgrade a line, or something else?" This seemed a bit repetitive but I answered that I wanted to add a line again. The automated assistant than said, "I see the number you're calling from and used it to look at your account.  Is that the account you are calling about?" When I answered yes, it said, "Okay, I can send you a link to add a new line, how should I send that to you, in a text or an email?"

This is the only part I took issue with, because I didn't want to use the online account to add a line otherwise I wouldn't have called. I prefer to talk to a person who can answer my questions, so instead of answering the question, I said, "Talk to someone." Luckily the system caught that, and said, "Let me get you to someone who can help. One minute please while I handle your request." It then asked for my passcode, which it took without a problem and transferred me to a hold line. I was told it would take about a minute, but within 45 seconds an agent with a slight accent answered the phone and smoothly helped me finish the process. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

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get credit for * months due to internet not working.
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Ive been paying $** a month for internet but I got a job now and need to sign up for th...
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Technical information about Internet Air
How to call AT&T

AT&T Customer Phone Number 800-288-2020 - Stats

Phone number to dial800-288-2020
Call-back availableYES
Call picked up by a real personYES
Department you're callingInternet & TV support
Call center hoursMon-Fri 8am-7pm EST, Sat 8am-5pm EST
Best time to dial8:10am
Average wait89 minutes
Current wait128 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, facebook, web, twitter
Quality of communication49%
Quality of help33%
Customer votes64,239
Information last updatedThu Feb 22 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

AT&T's Best Toll-Free/800 Customer Phone Number

This is AT&T's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AT&T agent. This phone number is AT&T's Best Phone Number because 220,254 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-288-2020 include Cancel Service, Dispute a Charge, Service Outage, Change Service, Device Support and other customer service issues. The AT&T call center that you call into has employees from California, Florida, Georgia, Idaho, Iowa, Louisiana, Missouri, Montana, Oklahoma, Philippines, Texas and is open Mon-Fri 8am-7pm EST, Sat 8am-5pm EST according to customers. In total, AT&T has 15 phone numbers. It's not always clear what is the best way to talk to AT&T representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to AT&T?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AT&T. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with AT&T, including email and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our AT&T Customer Service page for more information.
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