AT&T is a telecommunications, home security, Internet and cable TV provider. As the largest telecommunications company in the world, AT&T maintains a comprehensive customer support system to meet its customer's needs. Many customers strongly prefer to contact AT&T over the phone for a direct conversation with a customer service representative.
People call AT&T for many reasons, including:
AT&T offers multiple services, including mobile and landline phone service, security, Internet service, and both satellite and cable television. Some of these services are offered under specific brand names such as DirecTV and U-Verse. When contacting AT&T customer service by phone, make sure that you are calling the number for the division or service you need help with.
Another thing to consider when locating phone numbers for AT&T is that some divisions have different numbers for different types of services.
For example, there may be separate toll-free numbers for new service requests, billing questions and technical support. Each number may also be taking calls during different hours. Checking this information before calling can save you time and frustration.
There are numerous reports online from people who are unhappy with AT&T phone-based customer service. Complaints range from long wait times to inaccurate information provided by a representative to promises not kept. There are, however, many other reports from consumers who are pleased with the customer care that they've received from AT&T representatives.
One newspaper documented a case in which a long-time customer of AT&T asked for an extension on his auto-pay due to a family illness that had depleted his checking account. An AT&T phone representative granted the extension, but the account was still charged, resulting in large fees.
In another case, a customer relocated and wanted to transfer her AT&T services. AT&T responded by canceling her current loyalty points, sending her multiple bills for services instead of one consolidated bill. She ended up spending hours of her time on hold with AT&T phone-based customer service, and her issues still were not resolved despite many promises.
AT&T can resolve many consumer issues over the phone, including technical support, billing issues, selecting different packages and starting or ending service. Issues that aren't so easily resolved via phone include problems with malfunctioning and aged equipment and devices. These items will have to be brought or shipped to a service center for repair or replacement.
If you've hung up the phone after a call to AT&T customer service and feel demoralized because your case was not resolved, don't fret. There are other ways off addressing your concerns.
You might first want to write down what happened during your last call. Then, write out a description of your problem and your desired resolution. Having this information in writing can help you explain your situation to other customer service specialists when you talk to them.
From there, consider these options for addressing your concerns:
This is AT&T's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AT&T agent. This phone number is AT&T's Best Phone Number because 220,254 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-331-0500 include Cancel Service, Service Outage, Device Support, Dispute a Charge, Change Service and other customer service issues. The AT&T call center that you call into has employees from California, Florida, Georgia, Idaho, Iowa, Louisiana, Missouri, Montana, Oklahoma, Philippines, Texas and is open Mon-Fri 8am-6pm EST according to customers. In total, AT&T has 19 phone numbers. It's not always clear what is the best way to talk to AT&T representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 800-331-0500 is AT&T's best toll-free number, there are 23 total ways to get in touch with them. The next best way to talk to their customer support team , according to other AT&T customers, is by calling their 800-756-0134 phone number for their New Customers department. Besides calling, the next favorite option for customers looking for help is via 800-756-0134 for New Customers. If you think this information is inaccurate or know of other ways to contact AT&T please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for AT&T.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AT&T. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.