I've had AT&T internet for over a decade now and have experienced very few issues. From time to time, there are service disruptions, but usually, they are related to the weather and stormy weather. Therefore, now that I'm thinking about getting cable services, it makes sense to just bundle it in with my AT&T services. The other day, I added up all of my streaming services and realized that it's time to step back and just buy cable again to help reduce my monthly expenses.
Because I haven't had an issue with AT&T for a while, I wasn't sure how long it would take for me to talk to someone. At first, I had some issues since this phone number is apparently not in use anymore. When I called, a male recorded voice informed me, "Thank you for calling AT&T customer service. The number you have reached is no longer in service. If you would like to place an order for one of our services or have questions about existing services, please call 1-800-288-2020." That caught me off-guard, but when I called this number, I was able to get straight to the AT&T voice assistant.
This time, I was greeted by a voice assistant that said, "Welcome to AT&T. Calls are recorded for quality. In a few words, what are you calling about?" I responded, "TV service," and the assistant asked me "What help do you need with your TV?" This time I tried, "Add TV service," and it asked me, "Are you calling to add service to an existing AT&T account?" I responded yes, and it stated, "I see the number you are calling about and used it to look at your account, is that the account you are calling about?"
Once again, I responded yes, and it asked me to wait before saying, "I just sent you a link where you can learn about availability in your area. Please say what you would like to do next." I didn't want the link, so I said that I wanted to talk to an agent, and it told me to wait a minute while it transferred me. It took a second, but almost immediately, I was connected to Alex who went over Direct TV options and promotions that I could take advantage of. He was friendly and easy to understand, so I would say that my experience with AT&T was decent.
This AT&T phone number is ranked #9 out of 15 because 220,254 AT&T customers tried our tools and information and gave us feedback after they called. The reason customers call 866-346-1168 is to reach the AT&T California Repair Center department for problems like Cancel Service, Service Outage, Device Support, Dispute a Charge, Change Service. As far as we can tell, AT&T has call center locations in California or Florida or Georgia or Idaho or Iowa or Louisiana or Missouri or Montana or Oklahoma or Philippines or Texas and you can call during their open hours Mon-Fri 8am-6pm EST. AT&T has 15 phone numbers and 19 different ways to get customer help. We've compiled information about 866-346-1168 and ways to call or contact AT&T with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling AT&T at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 866-346-1168. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when AT&T California Repair Center agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than AT&T Once on the phone with AT&T's California Repair Center department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 866-346-1168 is AT&T's #9 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-288-2020 is their best customer phone number overall, and we have put together a comparison of their 19 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach AT&T help by calling them, is that other customers give their customer support at this number a 74% score for their communication skills and a 55% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.