AT&T Bell South Internet

Phone Number & Getting a Rep

AT&T Bell South Internet number

800-436-8638
Toll-free·Calls Bell South Internet·See main phone number & contact info
Q:

How do I talk to a human at this AT&T number?

A:Calling this AT&T number should go right to a real human being
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-6pm EST. The least busy day is Tuesday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to AT&T Bell South Internet?

A:We don't expect that you will have to wait to talk to a person. This is a direct line.

All AT&T customer service contact information

This is the #5 most popular AT&T phone number out of 13. Click above to go back to the main customer service number and other contact information, including AT&T email addresses, twitter handles, and live chat options.

More AT&T Customer Phone Numbers

Internet & TV support

800-288-2020
Main phone number · Toll-free · Mon-Fri 8am-7pm EST, Sat 8am-5pm EST · Press 0 then 8 then 4 then 2 then 1 · If you are calling about regular exchange telephone service, press 1. For AT&T sales or service needs, press 2.

Wireless Support

800-331-0500
Toll-free · Mon-Fri 8am-6pm EST · Enter phone # or press 1, then 3, then 7, then 0, then 4, then 2, then 1 OR Press 0# each time it asks for your phone number · Please say what you are calling about.

New Customers

800-756-0134
Toll-free · 24 hours, 7 days · Press 1 to sign up for new service, then press 1 for home or press 2 for business ·

Government Solutions

800-288-2747
Toll-free · Mon-Fri 8am-6pm EST · Press 0 at each prompt, ignoring messages. For AT&T Local Repair Service. · If you are calling regarding your wireless or cell phone services, Press 1. For all other callers, press 2

Corporate Offices

210-821-4105
Mon-Fri 8am-6pm EST · Option 7 is for corporate offices · Residential service: Press 1. Business services: Press 2. Wireless service: Press 3. DirecTV service: Press 4. AT&T human resources and personal issues: Press 5. Corporate matters or vendors: Press 6.

Business Services

800-286-8313
Toll-free · Mon-Fri 8am-6pm EST · Keep pressing 0. Connects to land line repair. ·

Adding New Service

800-222-0300
Toll-free · 24 hours, 7 days · Call to start new service, or add to an existing line. · If you are calling regarding your wireless or cell phone services, press 1. For all other callers, press 2.

California Repair Center

866-346-1168
Toll-free · Mon-Fri 8am-6pm EST · Direct line to CA Repair Center ·

New Customer Concierge

888-715-3291
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

Repairs

800-246-8464
Toll-free · Mon-Fri 8am-6pm EST · This number connects directly with a AT&T representative. The representative asks for the phone number you are inquiring about and assists you from there. For help with repairs. · Please state what you are calling about.

East Coast Business DSL

888-321-2375
Toll-free · Mon-Fri 8am-6pm EST · For Business DSL on the East Coast ·

International Customer Service

314-925-6925
Mon-Fri 8am-6pm EST · Calling this AT&T number should go right to a real human being · Are you calling about the number you are calling from? Yes or No.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this AT&T phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this AT&T number should go right to a real human being
In fact, much of this information on this page is superfluous because this AT&T phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

AT&T operates the call center for this 800-436-8638 phone number Mon-Fri 8am-6pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 36,709 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AT&T phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AT&T staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call AT&T is Tuesday. The most busy day to call is Wednesday. Again, this is based on a sample of 36,709 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call AT&T is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that AT&T staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Calling this AT&T Customer Number

Christian Allen is the editor / author responsible for this content.
Dec 11, 2023

I've been having a lot of trouble with my hotspot lately, and since I pay extra for an active hotspot, I wanted to talk to someone in technical support at AT&T about it. As someone who works from home and is often on the move, I rely on my hotspot when I'm not home. Any deadtime means time I'm not getting paid, which is very serious to me. 

In the past, when I called AT&T, I was able to talk to someone without wasting too much time, so I was hoping for the same thing this time. It partially worked out because I did get to talk to a customer service agent. However, the system didn't cater to those who needed technical support, and my old number was apparently inactive, so I had to call a different number. 

The first number I tried was this one, but even though it led me to AT&T, apparently, it's an inactive number, which probably tells you something about how long I have been a customer. Instead, a prerecorded message said, "Thank you for calling AT&T customer service. The number you have called is no longer in service. If you would like to place an order or talk to someone about our services, please call 1-800-288-2020." I was a bit baffled, but I figured something changed on me and just called the new number. 

That number worked, and almost instantly, an automated assistant said, "Welcome to AT&T. What's the issue you are calling about?" I said, "Hotspot," and it responded, "I see the number you are calling from and used it to look at your account. Is that the account you are calling about?" I responded yes, and then it told me that I could go online to get information to troubleshoot my hotspot. It texted me a message about the information, but I had already looked at online support, and this wasn't what I wanted. I wanted to talk to someone. 

Luckily, following that statement, it said, "What would you like to do next?" This time, I just said, "Talk to technical support." It requested to learn more about my request, and I just repeated "technical support for hotspot," and it told me to hold while it processed my request. I had to listen to a few speeches while on hold, but once the music started, it was just a few seconds before Julian picked up. While he wasn't able to help me with technical support, he listened to what I had to say and transferred me to the right department. Overall, it was a bit of a long ride, but I got the information I needed out of it. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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