AT&T Repairs Phone Number

  • Calls AT&T's Repairs department
  • On average, callers wait 16 minutes to talk to a person when they call
  • Call center hours are Mon-Fri 8am-6pm EST
  • We recommend calling around 10:45am
  • Some common reasons that visitors to GetHuman call AT&T include Cancel Service, Dispute a Charge, Service Outage, Change Service, and Device Support.
  • Get a real live human at this number: This number connects directly with a AT&T representative. The representative asks for the phone number you are inquiring about and assists you from there. For help with repairs.
  • When you call AT&T and their automated voice system picks up, you hear: Please state what you are calling about.
  • This is not the most popular AT&T phone number (it's ranked #11). Most customers call 800-288-2020 for support: Click here for best option

What It's Like to Call AT&T Phone Number 800-246-8464

Jan 11, 2024

I've had an AT&T account for a long time, and I know from time to time they offer special deals for adding an extra phone line. I couldn't find a current promo, but I've been an account holder for over 15 years, so I thought if I talked to someone they might offer me one. My mother is coming to live with me and I would feel better if she had a phone while I'm out of the house. I don't have a landline, so adding a new line to our cellphone plan seemed like the best idea.

One pleasant surprise was that the wait time was only a minute once I got put on hold for live help. Given the fact that AT&T offers cable, internet, and wireless phone service, I was expecting a long wait time. However, the company takes the time to make sure all of its customers are accommodated in a timely manner, and I appreciate that. I always notice when a company seems to keep in mind that my time is very valuable to me. 

When I first called AT&T's 800-246-8464 phone number, a voice answered and said, "Welcome to AT&T. Calls are recorded for quality. Please say what you are calling about." I stated plainly, "Add a line," but the system didn't seem to understand me and repeated back, "Sorry, what did you need help with?" Then, it didn't work again, and it asked me, "Are you calling to add service to an existing account?"

I said yes again, but it continued to question, "Which would you like to do, add a line, upgrade a device, or something else?" Finally, it seemed to get that I wanted to add a line and asked, "I see the number you are calling from and used it to look up your account. Is this the number you are calling about?" This was by far the most frustrating part of the call because the situation seemed easy but the voice system just wasn't listening.

It then said, "Okay, I can send you a link so you can add a line to your account. How should I send that to you, in a text or an email?" This annoyed me also, because if I wanted to do it online I wouldn't be on the phone, but I was able to say "talk to someone." The automated assistant immediately said it would transfer me to someone who could help, so it wasn't too much of an annoyance.

Finally, I had to provide my passcode, and then, within a minute, I was connected to a friendly agent. She offered me a great promotion that included a free phone, so the call was worth my time.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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AT&T Repairs Phone Number 800-246-8464 - Info & Statistics

Phone number to dial800-246-8464
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingRepairs
Call center hoursMon-Fri 8am-6pm EST
Best time to dial10:45am
Navigate phone maze to a humanThis number connects directly with a AT&T representative. The representative asks for the phone number you are inquiring about and assists you from there. For help with repairs.
Average wait16
Current wait29
Rank (among phone numbers)11
Rank (overall)13
Alternate methodsphone or email or facebook or web or twitter
Quality of communication36%
Quality of help35%
Customer votes45,672
Best phone number800-288-2020
Information last updatedFri Apr 19 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

AT&T's 800-246-8464 Repairs Number

This AT&T phone number is ranked #11 out of 13 because 220,254 AT&T customers tried our tools and information and gave us feedback after they called. The reason customers call 800-246-8464 is to reach the AT&T Repairs department for problems like Cancel Service, Dispute a Charge, Service Outage, Change Service, Device Support. As far as we can tell, AT&T has call center locations in California or Florida or Georgia or Idaho or Iowa or Louisiana or Missouri or Montana or Oklahoma or Philippines or Texas and you can call during their open hours Mon-Fri 8am-6pm EST. AT&T has 13 phone numbers and 17 different ways to get customer help. We've compiled information about 800-246-8464 and ways to call or contact AT&T with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling AT&T

Calling AT&T at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-246-8464. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when AT&T Repairs agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than AT&T Once on the phone with AT&T's Repairs department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting AT&T in General

While 800-246-8464 is AT&T's #11 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-288-2020 is their best customer phone number overall, and we have put together a comparison of their 17 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach AT&T help by calling them, is that other customers give their customer support at this number a 36% score for their communication skills and a 35% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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