AT&T East Coast Business DSL

Phone Number & Getting a Rep

AT&T East Coast Business DSL number

888-321-2375
Toll-free·Calls East Coast Business DSL·See main phone number & contact info
Q:

How do I talk to a human at this AT&T number?

A:For Business DSL on the East Coast
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-6pm EST. The least busy day is Tuesday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to AT&T East Coast Business DSL?

A:The average hold time is 48 minutes. The longest hold times are on Thursday, and the shortest are on Friday.

All AT&T customer service contact information

This is the #12 most popular AT&T phone number out of 13. Click above to go back to the main customer service number and other contact information, including AT&T email addresses, twitter handles, and live chat options.

More AT&T Customer Phone Numbers

Wireless Support

800-331-0500
Main phone number · Toll-free · Mon-Fri 8am-6pm EST · Enter phone # or press 1, then 3, then 7, then 0, then 4, then 2, then 1 OR Press 0# each time it asks for your phone number · Please say what you are calling about.

Order New Service

800-756-0134
Toll-free · 24 hours, 7 days · Press 1 to sign up for new service, then press 1 for home or press 2 for business ·

Internet & TV support

800-288-2020
Toll-free · Mon-Fri 8am-7pm EST, Sat 8am-5pm EST · Press 0 then 8 then 4 then 2 then 1 · If you are calling about regular exchange telephone service, press 1. For AT&T sales or service needs, press 2.

Government Solutions

800-288-2747
Toll-free · Mon-Fri 8am-6pm EST · Press 0 at each prompt, ignoring messages. For AT&T Local Repair Service. · If you are calling regarding your wireless or cell phone services, Press 1. For all other callers, press 2

Bell South Internet

800-436-8638
Toll-free · Mon-Fri 8am-6pm EST · Calling this AT&T number should go right to a real human being ·

Corporate Offices

210-821-4105
Mon-Fri 8am-6pm EST · Option 7 is for corporate offices · Residential service: Press 1. Business services: Press 2. Wireless service: Press 3. DirecTV service: Press 4. AT&T human resources and personal issues: Press 5. Corporate matters or vendors: Press 6.

Business Services

800-286-8313
Toll-free · Mon-Fri 8am-6pm EST · Keep pressing 0. Connects to land line repair. ·

Adding New Service

800-222-0300
Toll-free · 24 hours, 7 days · Call to start new service, or add to an existing line. · If you are calling regarding your wireless or cell phone services, press 1. For all other callers, press 2.

California Repair Center

866-346-1168
Toll-free · Mon-Fri 8am-6pm EST · Direct line to CA Repair Center ·

New Customer Concierge

888-715-3291
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

Repairs

800-246-8464
Toll-free · Mon-Fri 8am-6pm EST · This number connects directly with a AT&T representative. The representative asks for the phone number you are inquiring about and assists you from there. For help with repairs. · Please state what you are calling about.

International Customer Service

314-925-6925
Mon-Fri 8am-6pm EST · Calling this AT&T number should go right to a real human being · Are you calling about the number you are calling from? Yes or No.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this AT&T phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: For Business DSL on the East Coast

What are the hours and when should I call?

AT&T operates the call center for this 888-321-2375 phone number Mon-Fri 8am-6pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 36,709 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AT&T phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AT&T staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call AT&T is Tuesday. The most busy day to call is Thursday. Again, this is based on a sample of 36,709 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call AT&T is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that AT&T staffs the call center well on Tuesday.

Calling this AT&T Customer Number

Christian Allen is the editor / author responsible for this content.
Jan 10, 2024

This number doesn't work for anything now, even though it was once an AT&T phone number. When you dial, you get an automated message thanking you for calling AT&T, but letting you know that the number you've dialed is no longer in service.

If you wish to continue to speak to someone from AT&T, the automated voice tells you to hang up and dial 1-800-288-2020 for assistance. The system then says goodbye, but it doesn't actually hang up the phone. That's left to the caller, as the system allows you to stay on the phone for as long as you want until you actually do hang up.

Researching this number shows that this number was once used for AT&T's East Coast business DSL arm of its customer service, but it appears that number was disconnected as early as 2018. It might have once been used for BellSouth's internet services under the AT&T umbrella, but it's clear that AT&T hasn't made any efforts to maintain it since at least before the pandemic.

Further research suggests that this number could have been used for BellSouth's customer service in the Southeast before getting amalgamated into the AT&T family. What is clear is that AT&T isn't the one promoting this number. When searching for this phone number on Google, none of the results on the first page are from an AT&T owned and operated website.

The last instance of this phone number showing up on an AT&T-owned website came from its forums, which suggested customers in the South could call this number for customer service in February 2018. Nothing else hints to AT&T using this number for anything at any time in the recent past.

Overall, I think AT&T has done a fine job of helping its legacy customers who might be reluctant to change or update their phone books. As a legacy phone carrier, AT&T likely has a lot of brand loyalty built up from older customers who are more likely to maintain a list of phone numbers either on their wall or on their Rolodexes.

When an older customer gets a phone number for a business, they're not likely to change it unless they have to. Given that the only way a customer would reach this number is if they had it saved, it's clear AT&T understands a portion of its customer base and wants to make the transition as easy as possible.

Given that this number doesn't work at all, I wouldn't use it for anything other than getting the new number and making sure you have it written down. While AT&T's commitment to its customers is admirable, that doesn't make this number very useful.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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