AT&T Government Solutions

Phone Number & Getting a Rep

AT&T Government Solutions number

Toll-free·Calls Government Solutions·See main phone number & contact info

How do I talk to a human at this AT&T number?

A:Press 0 at each prompt, ignoring messages. For AT&T Local Repair Service.

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-6pm EST. The least busy day is Thursday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.

How long will I have to wait to speak to AT&T Government Solutions?

A:The average hold time is 61 minutes. The longest hold times are on Friday, and the shortest are on Wednesday.

All AT&T customer service contact information

This is the #4 most popular AT&T phone number out of 13. Click above to go back to the main customer service number and other contact information, including AT&T email addresses, twitter handles, and live chat options.

More AT&T Customer Phone Numbers

Internet & TV support

Main phone number · Toll-free · Mon-Fri 8am-7pm EST, Sat 8am-5pm EST · Press 0 then 8 then 4 then 2 then 1 · If you are calling about regular exchange telephone service, press 1. For AT&T sales or service needs, press 2.

Wireless Support

Toll-free · Mon-Fri 8am-6pm EST · Enter phone # or press 1, then 3, then 7, then 0, then 4, then 2, then 1 OR Press 0# each time it asks for your phone number · Please say what you are calling about.

New Customers

Toll-free · 24 hours, 7 days · Press 1 to sign up for new service, then press 1 for home or press 2 for business ·

Bell South Internet

Toll-free · Mon-Fri 8am-6pm EST · Calling this AT&T number should go right to a real human being ·

Corporate Offices

Mon-Fri 8am-6pm EST · Option 7 is for corporate offices · Residential service: Press 1. Business services: Press 2. Wireless service: Press 3. DirecTV service: Press 4. AT&T human resources and personal issues: Press 5. Corporate matters or vendors: Press 6.

Business Services

Toll-free · Mon-Fri 8am-6pm EST · Keep pressing 0. Connects to land line repair. ·

Adding New Service

Toll-free · 24 hours, 7 days · Call to start new service, or add to an existing line. · If you are calling regarding your wireless or cell phone services, press 1. For all other callers, press 2.

California Repair Center

Toll-free · Mon-Fri 8am-6pm EST · Direct line to CA Repair Center ·

New Customer Concierge

Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·


Toll-free · Mon-Fri 8am-6pm EST · This number connects directly with a AT&T representative. The representative asks for the phone number you are inquiring about and assists you from there. For help with repairs. · Please state what you are calling about.

East Coast Business DSL

Toll-free · Mon-Fri 8am-6pm EST · For Business DSL on the East Coast ·

International Customer Service

Mon-Fri 8am-6pm EST · Calling this AT&T number should go right to a real human being · Are you calling about the number you are calling from? Yes or No.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this AT&T phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at each prompt, ignoring messages. For AT&T Local Repair Service.
Here is how our research team describes the way the AT&T phone system greets you: If you are calling regarding your wireless or cell phone services, Press 1. For all other callers, press 2

What are the hours and when should I call?

AT&T operates the call center for this 800-288-2747 phone number Mon-Fri 8am-6pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 36,709 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AT&T phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AT&T staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call AT&T is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 36,709 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call AT&T is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that AT&T staffs the call center well on Thursday.

Calling this AT&T Customer Number

Christian Allen is the editor / author responsible for this content.
Dec 11, 2023

I have just moved into a new house in a suburb of Cleveland and wanted to look into an internet and cable provider. The options are different in the Midwest than they are up North, but I recognize AT&T even though I haven't been their customer before. Therefore, after browsing what they offer online, I thought I would call to learn more about their U-verse program. They seemed to have some great packages, but I wanted to see what they would offer me on the phone because I know sometimes new customers get better offers. 

In my experience, cable companies do not have great customer service, but I was able to speak with someone in under five minutes, which was amazing. In fact, I think I was off the phone call in under ten minutes, which was even more impressive. When you consider how many different things people could be calling about, from technical support to phone support to new cellular service or tablet TV, they must have a pretty efficient customer service system. 

When I called, it immediately said, "Welcome to AT&T. If you are calling regarding your AT&T Wireless and cellular service, press 1. If you are calling about (my number) press 1. If not press 2." I wasn't calling about their phone service, so I skipped that, and then I wasn't calling about my number because I don't have a number registered with them, so I pressed 2. However, it asked me to verify the number again, and I kept pressing 2. Finally, it seemed to sense this wasn't working, and asked, "What's the issue you are calling about?" This was frustrating because the questions weren't tailored to someone who wasn't a customer already. 

However, once I responded, "Learn about U-verse," things seemed to get better. It then asked me, "What help do you need with your U-verse?" I replied that I was a new customer, which seemed to finally get the system in the right direction. It then asked if I was calling to add service to an existing account, to which I said no. After asking for my ZIP Code and whether it was a business or personal account, I finally got transferred to Julie. While dealing with the system was a little annoying, Julie was very pleasant and ran me through a list of some great deals, so the phone call was still worth my time. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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