AT&T Customer Service Issues

While watching the news, there was a program error that suddenly changed my location on the TV to the Montgomery/Selma area. I was prompted with three options to select: I live here, I’m here temporarily, or I’m somewhere else. This has happened before, and I would like assistance in correcting it to prevent it from happening again. My zip code is [redacted], and I reside in Harpersville, Alabama.

As a new customer, I had a frustrating experience trying to set up my DirecTV streaming service. Despite receiving the box, I encountered issues with my username. After an unsuccessful 1.5 hours with customer support, I was promised a call back before 8 am, only to realize the service was closed. I still lack service, and with my elderly mother needing entertainment, this has been challenging. In the past, I swore off AT&T, and this experience affirms my hesitation. I urgently need a resolution today. Otherwise, I will cancel everything and request the technician revert the setup.

I am interested in migrating my service from AT&T to a government provider. I have been with AT&T for some time now. Unfortunately, one of my devices has malfunctioned, and despite my attempts to repair it, it remains unusable. In light of the expenses incurred, I have opted to utilize my spare phone, currently linked to AT&T. I aim to unlock this device to insert my government SIM card for continued service use, as acquiring a new phone is not feasible and this one is in impeccable condition. Given that it has already been paid for, repurposing it seems like a sensible choice.

I have a letter and proof that I was on the ACP program for AT&T home internet service. I was disqualified because I didn't submit my document information to the ACP program. Now, I have a $[redacted] high bill for my AT&T home internet service that I am unable to pay. I urgently need assistance on how to resolve this issue without having to pay such a large outstanding amount. Can someone please call me back at [redacted]? Thank you, Ms. T. Terry.

I purchased my friend's iPhone 7+ with the understanding that it was unlocked, only to discover in Rome that it was not. Both my friend and I attempted to resolve this issue, but due to the phone being registered in his wife's name and now associated with me, we have been unsuccessful. This has significantly disrupted my 20-day trip. I urgently need assistance to unlock the phone. I am seeking direct contact with a knowledgeable individual, preferably from the CEO's office, who can promptly resolve this matter without delays or lengthy waiting times. I require a straightforward solution from a person who comprehends the situation.

I am attempting to return my Cell Booster, but I missed the 14-day return window. I visited the store five days after the return period ended, as I wasn't aware of the policy. The booster doesn't work effectively at my home, and I had to purchase it in desperation. I feel disappointed that I am only being offered a 50% refund for an unused item in its original packaging. This level of customer service is disheartening. I would appreciate it if someone could contact me regarding this matter. Thank you.

I recently received a bill from AT&T regarding an overdue long-distance account. I do not have an account with AT&T, and I am seeking clarification. I have attempted to contact the number provided on the bill, but it leads to an automated system prompting me to pay the bill, a step I am hesitant to take without understanding the situation. My primary phone service is with Century Link, and my cellular service is through Consumer Cellular. The account number listed on the bill, [redacted]P, is associated with my landline, not my long-distance calls, which I exclusively make through my cell phone. I have not been an AT&T customer or received a bill from them in a decade. I am eager to speak with a representative who can verify their identity and explain the reason behind this bill before considering any payment.