Verizon Phone Number

Call Verizon customer service faster with GetHuman

  • Calls Verizon's Customer Service department
  • The average hold time is 30m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:15am
  • Popular issues for this call center: Overcharges on My Account, Setup Service, Cancel My Services, Change Services, and Setup Service.
  • Reach a live Verizon agent: Press #, enter zip code, press 4, then 2, then 1, then 3, then 2, then 1
  • What you hear when you call: Starting with the area code, enter the Verizon number you are calling about.

Calling Verizon Customer Care at 800-837-4966

Oct 26, 2023

I needed help with my Verizon family plan. I thought that the way I had signed up, I could add up to four family members for a fairly low price, but that was not how my first month's billing showed up. I am used to the bait and switch of cell phone companies, but generally, that happens after the promotion runs out. Since this was my first month's bill, it was too early to be in that spot. With that in mind, I knew that I would have to call. 

Of course, I put it off for almost a week first because I hate calling customer service lines and going through directories only to end up on hold for a long time. Verizon wasn't too bad, but it wasn't great either. It was fairly easy to get through their general directory, but I still ended up on hold for close to 15 minutes. The positive was it only took me about two minutes to get to the point where I was listening to the hold music. The agent was very friendly and helpful once I got to her, which was appreciated after the wait. 

I would wager there are a lot of reasons why people end up calling Verizon. Some people probably need to make payments; others need to talk about their mobile or prepaid phone service. I think Verizon also offers company internet, TV and home internet service, and car Wi-Fi, so these are all additional reasons that people could end up on hold. That makes my 15-minute wait seem a little less crazy, but I called fairly early in the morning and not around lunch hour or anything. I wouldn't want to wait in the lunch hour hold line. 

When I called, I was greeted by a message that said, "Welcome to Verizon; I am the Verizon Assistant," followed by the standard Spanish message and language about how your call may be monitored for quality assurance. Then it launched directly into a directory list that stated, "To become a Verizon mobile customer or for prepaid support, press 1. To make a payment on a disconnected service, press 2. Support for home, internet, or TV service, press 3. Help getting the mobile number for a device, press 4. Check an order or recycling request, press 5. For your connected car Wi-Fi, press 6. Anything else, press 7."

None of these options fit my problem, so I chose 7, and then it stated, "For personal mobile service, press 1. For business, press 2." I chose personal service and was taken to the hold line. So, like I said, all and all, that wasn't the worst directory. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Reasons customers like you called recently

I hope you can help me unlock my iPhone. I have been using it for a year. And there is...
I need your help. My iPhone needs to be unlocked. It has been used for a year and paid off!!
J ai besoin de d*verrouiller mon t*l*phone, afin de pouvoir mettre une autre puce
I'd like to make a payment arrangement.
Found a Verizon customers lost phone and wanted to see that he gets it back.
ALARM STOPPED WORKING
my main box cannot working
we have wifi problems and I have made the schedule but it was cancel can help me to kee...
I have scheduled today but it was cannel can you help me to keeping my schedule today
*********************iPhone***********************************************************i...
How to call Verizon

Verizon Customer Phone Number 800-837-4966 - Stats

Phone number to dial800-837-4966
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:15am
Average wait30 minutes
Current wait30 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, twitter, web, email
Quality of communication74%
Quality of help53%
Customer votes7,919
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Verizon's Best Toll-Free/800 Customer Phone Number

This is Verizon's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Verizon agent. This phone number is Verizon's Best Phone Number because 49,122 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-837-4966 include Overcharges on My Account, Setup Service, Cancel My Services, Change Services, Setup Service and other customer service issues. The Verizon call center that you call into has employees from North Carolin, Iowa, India and is open 24 hours, 7 days according to customers. In total, Verizon has 10 phone numbers. It's not always clear what is the best way to talk to Verizon representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Verizon?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Verizon. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Verizon, including live chat and email and their website / help desk and their Twitter handle. Visit our Verizon Customer Service page for more information.
Verizon Customer Service

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