Verizon Customer Service

Phone Number & Contact Info

Verizon's Best Phone Number

Toll-free·Calls Customer Service·Most popular Verizon number

How do I talk to a live human at Verizon?

A:Press #, enter zip code, press 4, then 2, then 1, then 3, then 2, then 1

Does Verizon offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 1 minute and 22 seconds. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

Verizon Customer Phone Numbers

Technical Support

Toll-free · 24 hours, 7 days · Calling this Verizon number should go right to a real human being · To get started, I will need your phone number or account number.

Customer Care

Toll-free · 24 hours, 7 days · Press 0#, then 0#, then 0#, then 0, then 0 again · To get started, I will need your phone number or account number.

Call For New Service

Toll-free · 24 hours, 7 days · Press 1 ·

Account Recovery

Toll-free · 24 hours, 7 days · Direct to the Credit Reporting Department · To speak to a recovery representative, press 1. For mortgage lender verification information, press 2.

Account Verification

Toll-free · 24 hours, 7 days · Direct line to account verification..ie account manager. Reference any collection accounts with AFNI or others. You can verify the account here. · Hold on the line, and a representative will pick up.

Mobile Broadband

Toll-free · 24 hours, 7 days · Press #, then 2 for Mobile Broadband Customer Service. · Starting with the area code, enter the Verizon number you are calling about.


Toll-free · 24 hours, 7 days · Say "Agent" at each prompt, ignoring messages. · Sales Department - To get started, I will need your phone number or account number.

New Customers

Toll-free · 24 hours, 7 days · Press 1 then 1 for service in your home or 2 for your business ·

Online Billpay

Toll-free · 24 hours, 7 days · This is the actual dept #. You'll have to choose your region, and wait a long time, but a human will answer. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Verizon phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press #, enter zip code, press 4, then 2, then 1, then 3, then 2, then 1
Here is how our research team describes the way the Verizon phone system greets you: Starting with the area code, enter the Verizon number you are calling about.
Below are some clips we've found from Verizon's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Verizon. I'm the Verizon assistant. Your call may be monitored or recorded by Verizon and our vendors for quality assurance and security to train our employees and systems. And to personalize your experience. Say enter a phone number or account number associated with the question you are calling about. To become a new customer, say new customer."
Excerpt from a call with Verizon
Tuesday, January 23, 2024 12:35 PM

They may need the phone number on your account

"Welcome to Verizon. I'm the Verizon assistant.
Verizon and our partners may record or monitor this call for quality, systems training, and personalization.
Starting with the area code, please say or enter the Verizon Wireless number you're calling about."
Excerpt from a call with Verizon
Tuesday, June 18, 2024 7:01 PM

They may ask your reason for calling (instead of a menu)

"Welcome to Verizon. I'm the Verizon assistant. Verizon and our partners may record or monitor this call for quality, systems training, and personalization.
Say enter a phone number or account number associated with the question you are calling calling about.
To become a new customer, say new customer, or you can say I don't have one."
Excerpt from a call with Verizon
Thursday, June 20, 2024 12:15 PM

They may ask you to say or enter information

"Welcome to Verizon. I'm the Verizon assistant. Verizon and our partners may record or monitor this call for quality, systems training, and personalization.
Say enter a phone number or account number as associated with the question you are calling about.
To become a new customer, say new customer, or you can say I don't have one."
Excerpt from a call with Verizon
Saturday, June 15, 2024 12:05 AM

What are the hours and when should I call?

Verizon operates the call center for this 800-837-4966 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 4,948 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Verizon phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Verizon staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Verizon is Sunday. The most busy day to call is Tuesday, which averages 93% more phone calls by comparison. Again, this is based on a sample of 4,948 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday, which is 173% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.

The best time to call Verizon

In summation, the best day to call Verizon is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Verizon staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Calling this Verizon Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Oct 26, 2023

I needed help with my Verizon family plan. I thought that the way I had signed up, I could add up to four family members for a fairly low price, but that was not how my first month's billing showed up. I am used to the bait and switch of cell phone companies, but generally, that happens after the promotion runs out. Since this was my first month's bill, it was too early to be in that spot. With that in mind, I knew that I would have to call. 

Of course, I put it off for almost a week first because I hate calling customer service lines and going through directories only to end up on hold for a long time. Verizon wasn't too bad, but it wasn't great either. It was fairly easy to get through their general directory, but I still ended up on hold for close to 15 minutes. The positive was it only took me about two minutes to get to the point where I was listening to the hold music. The agent was very friendly and helpful once I got to her, which was appreciated after the wait. 

I would wager there are a lot of reasons why people end up calling Verizon. Some people probably need to make payments; others need to talk about their mobile or prepaid phone service. I think Verizon also offers company internet, TV and home internet service, and car Wi-Fi, so these are all additional reasons that people could end up on hold. That makes my 15-minute wait seem a little less crazy, but I called fairly early in the morning and not around lunch hour or anything. I wouldn't want to wait in the lunch hour hold line. 

When I called, I was greeted by a message that said, "Welcome to Verizon; I am the Verizon Assistant," followed by the standard Spanish message and language about how your call may be monitored for quality assurance. Then it launched directly into a directory list that stated, "To become a Verizon mobile customer or for prepaid support, press 1. To make a payment on a disconnected service, press 2. Support for home, internet, or TV service, press 3. Help getting the mobile number for a device, press 4. Check an order or recycling request, press 5. For your connected car Wi-Fi, press 6. Anything else, press 7."

None of these options fit my problem, so I chose 7, and then it stated, "For personal mobile service, press 1. For business, press 2." I chose personal service and was taken to the hold line. So, like I said, all and all, that wasn't the worst directory. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Verizon

If you have time to do a bit of reading before you call Verizon, we recommend you read over some of our problem-specific articles.

How Do I Access My Verizon Account?

Access your Verizon account to give you unlimited access to the benefits like checking your bill, payments, deals, usages, and making account changes. You can pay your bill online and manage your account from anywhere and at any time. Contact Verizon customer support for any inquiries.

How Do I Access My Verizon FiOS Account?

My Verizon FiOS allows you to manage almost every available feature in your account. But to have access to your account, you will have to sign in and then log in using your password and user ID. Learn more about My Verizon FiOS account by contacting the customer service agent at Verizon.

Top Verizon customer service problems

Click the link above to get answers to just about any Verizon customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Verizon, and their purpose. Are any of these similar to the reason you are trying to call?
: "undefined"
- From a call lasting 35s , Jul 10, 2024 1:21 PM
Updating account information: "I need to update my city information on file."
- From a call lasting 1m 42s , Jul 10, 2024 12:37 AM
: "undefined"
- From a call lasting 27s , Jul 9, 2024 10:41 PM
: "undefined"
- From a call lasting 15s , Jul 9, 2024 7:51 PM
Inquiring about balance: "Your balance?"
- From a call lasting 5m 48s , Jul 9, 2024 1:25 AM
Inquiring about bill amount: "What's the current bill?"
- From a call lasting 5m 49s , Jul 8, 2024 8:14 PM
Account inquiry: "I used to have an account but currently do not."
- From a call lasting 2m 15s , Jul 8, 2024 4:07 PM
Issue with making calls: "I can't make any calls right now."
- From a call lasting 2m 52s , Jul 8, 2024 3:07 PM
Payment arrangement request: "I've been waiting over an hour to set up an arrangement for tomorrow for my payment to be taken out without interruption."
- From a call lasting 67m 45s , Jul 8, 2024 1:08 PM
Cancel cable and landline: "I need to cancel my cable service, please. But I do wanna retain my my Internet service. And I also had a question about the landline how much that would be to keep them."
- From a call lasting 18m 6s , Jul 8, 2024 1:03 PM

More Verizon Customer Service Contacts

There are of course other ways to contact Verizon customer service besides the phone. Below we list the best ones, by medium.

Verizon Customer Service Live Chat

www22.verizon.com - Customer Service
Click "Ask Now" on the right
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Verizon provides this option.

Verizon Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Verizon will reply our your email.

Verizon Customer Service on X (formerly Twitter)

@VerizonSupport - Customer Service
Customer service Twitter feed
Verizon, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Verizon Customer Help Desk / Web Support

www22.verizon.com - Customer Service
Online customer service support
verizon.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Verizon customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Verizon's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Verizon agent. This phone number is Verizon's best phone number because 49,122 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-837-4966 include Setup Service, Setup Service, Change Services, Cancel My Services, Setup Service and other customer service issues. The Verizon call center that you call into has employees from North Carolin, Iowa, India and is open 24 hours, 7 days according to customers. In total, Verizon has 10 phone numbers. It's not always clear what is the best way to talk to Verizon representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Verizon. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Verizon. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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