Verizon is a telecommunications company that offers wireless and telephone services, Internet access, and television streaming to home and business customers. With over 153 million mobile customers in the United States, it is not surprising that Verizon has developed a robust phone-based customer service system.
People make calls to Verizon for many reasons, including:
There are several ways for customers to connect with Verizon by phone:
Calls made from a device or number recognized by Verizon are answered by an automated voice system that greets the customer by name. While Verizon offers 24/7 automated phone-based customer service, live customer help is available Monday through Friday from 7 am - 9 pm and weekends from 8 am - 9 pm. All hours are in local time.
Verizon also offers a dedicated customer service center for current customers who have disabilities. The Verizon Wireless National Accessibility Customer Service Center takes calls Monday through Friday from 8:30 am to 5:30 pm eastern time.
Many consumers prefer to speak to a live person when making a purchase, asking a question or attempting to resolve a problem. Verizon's voicemail system will ask questions about the reason for the call: "Yes" or "no" answers direct the call to the appropriate customer service department.
Callers who want to speak to a representative directly and don't want to bother with the menu can hit "0" at each prompt. Eventually, a representative will get on the line. Verizon maintains both standard call centers in many parts of the country, as well as a network of home-based support representatives.
Consumer sentiments regarding Verizon vary: Many people have had satisfactory experiences with Verizon phone representatives while other customers are less happy with the service they received.
One area of frustration for some Verizon customers has been getting accurate information regarding when an area outage will be resolved. This can be a significant issue in areas affected by bad weather or 5G tower upgrades.
However, many consumers report positive experiences, including customer service representatives who were willing to stay on the phone with a caller as long as it took to resolve complex issues.
One case that caught some media attention involved what appeared to be the theft of a phone after it was shipped from Verizon to the customer. The customer received an empty box that appeared to have been tampered with by a phone thief.
Phone calls to Verizon were ineffective at getting the phone replaced. Verizon phone representatives blamed the shipping company and the shipping company told the customer to ask Verizon for help. Despite several customer service representatives telling the customer that someone would address the issue, it took a third-party intervention to resolve the situation and get the customer a new phone.
Most consumer issues can be resolved by Verizon experience representatives via a phone conversation. These issues include:
Some issues are difficult or impossible to resolve with a phone call, however, a Verizon customer service specialist can often advise you about the steps you can take to address the issue. If your device or equipment is malfunctioning or broken, for example, you'll need to bring the device to a store, return it by mail to Verizon, or schedule a technician visit.
While Verizon's customer experience representatives are generally effective at addressing common complaints and issues, not all callers will be satisfied with the level of service received. If you are unable to resolve your issue with Verizon over the phone, consider taking one or more of the following steps:
This is Verizon's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Verizon agent. This phone number is Verizon's Best Phone Number because 49,122 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-910-4366 include Setup Service, Device Support, Service Outage, Dispute a Charge, Transfer Service and other customer service issues. The Verizon call center that you call into has employees from North Carolin, Iowa, India and is open Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST according to customers. In total, Verizon has 9 phone numbers. It's not always clear what is the best way to talk to Verizon representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 888-910-4366 is Verizon's best toll-free number, there are 12 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Verizon customers, is by calling their 800-538-2686 phone number for their New Wireless Customers department. Besides calling, the next favorite option for customers looking for help is via 800-538-2686 for New Wireless Customers. If you think this information is inaccurate or know of other ways to contact Verizon please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Verizon.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Verizon. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.