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Our Editor's Notes on Verizon's Phone-Based Customer Care
Verizon is a telecommunications company that offers wireless and telephone services, Internet access, and television streaming to home and business customers. With over 153 million mobile customers in the United States, it is not surprising that Verizon has developed a robust phone-based customer service system.
Why Do People Call Verizon Customer Service?
People make calls to Verizon for many reasons, including:
- Purchasing new wireless or mobile services and devices.
- Upgrading, changing or canceling plans.
- Technical support and issues with service quality.
- Questions about services.
- Changes in customer information, such as contact information or customer names.
- Questions about bills.
- Requesting payment arrangements.
Calling Verizon Customer Service
There are several ways for customers to connect with Verizon by phone:
- Call one of Verizon's toll-free numbers: Customers should be aware that there are different phone numbers for prepaid and postpaid customers.
- Dial *611 from a Verizon phone.
- Request a call-back from Verizon's website. Call-back appointments can be set via the website as well, providing additional consumer convenience.
Calls made from a device or number recognized by Verizon are answered by an automated voice system that greets the customer by name. While Verizon offers 24/7 automated phone-based customer service, live customer help is available Monday through Friday from 7 am - 9 pm and weekends from 8 am - 9 pm. All hours are in local time.
Verizon also offers a dedicated customer service center for current customers who have disabilities. The Verizon Wireless National Accessibility Customer Service Center takes calls Monday through Friday from 8:30 am to 5:30 pm eastern time.
Verizon Phone-Based Customer Service
Many consumers prefer to speak to a live person when making a purchase, asking a question or attempting to resolve a problem. Verizon's voicemail system will ask questions about the reason for the call: "Yes" or "no" answers direct the call to the appropriate customer service department.
Callers who want to speak to a representative directly and don't want to bother with the menu can hit "0" at each prompt. Eventually, a representative will get on the line. Verizon maintains both standard call centers in many parts of the country, as well as a network of home-based support representatives.
How Do Customers Feel About Calling Verizon?
Consumer sentiments regarding Verizon vary: Many people have had satisfactory experiences with Verizon phone representatives while other customers are less happy with the service they received.
One area of frustration for some Verizon customers has been getting accurate information regarding when an area outage will be resolved. This can be a significant issue in areas affected by bad weather or 5G tower upgrades.
However, many consumers report positive experiences, including customer service representatives who were willing to stay on the phone with a caller as long as it took to resolve complex issues.
Notable Cases
One case that caught some media attention involved what appeared to be the theft of a phone after it was shipped from Verizon to the customer. The customer received an empty box that appeared to have been tampered with by a phone thief.
Phone calls to Verizon were ineffective at getting the phone replaced. Verizon phone representatives blamed the shipping company and the shipping company told the customer to ask Verizon for help. Despite several customer service representatives telling the customer that someone would address the issue, it took a third-party intervention to resolve the situation and get the customer a new phone.
What Issues Can Verizon Customers Resolve Over the Phone?
Most consumer issues can be resolved by Verizon experience representatives via a phone conversation. These issues include:
- Billing questions, including researching and removing erroneous charges
- Changing plans and services to suit customer needs
- Selecting and upgrading devices
- Addressing possible technical issues with devices or phone service
- Scheduling service calls or appointments
Other Issues
Some issues are difficult or impossible to resolve with a phone call, however, a Verizon customer service specialist can often advise you about the steps you can take to address the issue. If your device or equipment is malfunctioning or broken, for example, you'll need to bring the device to a store, return it by mail to Verizon, or schedule a technician visit.
Unresolved Issues With Verizon Telephone Customer Service
While Verizon's customer experience representatives are generally effective at addressing common complaints and issues, not all callers will be satisfied with the level of service received. If you are unable to resolve your issue with Verizon over the phone, consider taking one or more of the following steps:
- Contact Verizon through other means, including email, web-based chat, or social media platforms. One advantage of addressing customer service issues via text is that you may have an easier time communicating your situation to the representative. You'll also have a record of the communication that could come in handy later.
- Call customer service again and speak to a different representative. Representatives are individuals and some may be better able to understand and address your concerns.
- Visit a Verizon store. Talking to a Verizon representative in person may be more effective than phone communication. In addition, store personnel can inspect and, in some cases, service your device or devices.
Customer Number 888-910-4366 - by the Numbers
Verizon's Best Toll-Free/800 Customer Phone Number
This is Verizon's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Verizon agent. This phone number is Verizon's Best Phone Number because 49,122 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-910-4366 include Setup Service, Device Support, Service Outage, Dispute a Charge, Transfer Service and other customer service issues. The Verizon call center that you call into has employees from North Carolin, Iowa, India and is open Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST according to customers. In total, Verizon has 8 phone numbers. It's not always clear what is the best way to talk to Verizon representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
Contacting Verizon - by phone or otherwise
While 888-910-4366 is Verizon's best toll-free number, there are 11 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Verizon customers, is by calling their 866-240-9306 phone number for their Call For New Service department. Besides calling, the next favorite option for customers looking for help is via 866-240-9306 for Call For New Service. If you think this information is inaccurate or know of other ways to contact Verizon please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Verizon.
What is GetHuman's Relationship to Verizon?
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Verizon. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.