Verizon Account Verification Phone Number

  • Calls Verizon's Account Verification department
  • On average, callers wait 15 minutes to talk to a person when they call
  • Call center hours are 24 hours, 7 days
  • We recommend calling around 9:30am
  • Some common reasons that visitors to GetHuman call Verizon include Overcharges on My Account, Setup Service, Cancel My Services, Change Services, and Setup Service.
  • Get a real live human at this number: Direct line to account verification..ie account manager. Reference any collection accounts with AFNI or others. You can verify the account here.
  • When you call Verizon and their automated voice system picks up, you hear: Hold on the line, and a representative will pick up.
  • This is not the most popular Verizon phone number (it's ranked #6). Most customers call 800-837-4966 for support: Click here for best option

What It's Like to Call Verizon Phone Number 877-462-5825

Oct 26, 2023

It was late one night that I discovered that someone else was using my Verizon account. I knew I had a payment due, so I went online to look at my bill and noticed that there was a second line added to my account that I had no knowledge of. I didn't realize that this was even a thing, hacking into people's accounts and adding phones. I thought fraud was limited to just stealing credit card information, but clearly, I was wrong. I immediately knew I had to get to the bottom of the situation, and I called this number because it said it was Verizon's account verification center. 

I wasn't sure what that meant, but reading through Verizon's detailed help notes, it seemed that they were the ones who would assist me with fraud. Immediately after I called, I was greeted by someone saying, "Thank you for calling the Verizon account verification center." They also warned me repeatedly that my call might be monitored for quality assurance. Then, the message thanking me for calling was repeated with a different warning and another message about how my call might be recorded. I was waiting for a directory menu when it said that the office was closed.

I was a bit shocked, as it seems to be that any line that has to do with fraud should be open 24/7. What was more puzzling to me is that Verizon advertises 24/7 support, so why would this center close down? I saw it offers customer and technical support, so why not fraud support? Now that I knew about the fraud, I was not content letting anyone continue to profit off my line any longer, and I didn't know how to stop the situation on my own. As noted, this had never happened to me before. 

The good news is I found this general Verizon number, 1-800-837-4966, and was able to get to someone. I had to go through a lot of menus and directories in order to get to someone, but once I got to an agent, they were able to direct me to someone who could help get the claim started and put a stop on that line until the right department could deal with it in the morning. I think Verizon could be a little more proactive about these situations, given how many people they employ and how large their corporation is. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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Verizon Account Verification Phone Number 877-462-5825 - Info & Statistics

Phone number to dial877-462-5825
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingAccount Verification
Call center hours24 hours, 7 days
Best time to dial9:30am
Navigate phone maze to a humanDirect line to account verification..ie account manager. Reference any collection accounts with AFNI or others. You can verify the account here.
Average wait15
Current wait21
Rank (among phone numbers)6
Rank (overall)7
Alternate methodsphone or chat or twitter or web or email
Quality of communication61%
Quality of help50%
Customer votes7,554
Best phone number800-837-4966
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Verizon's 877-462-5825 Account Verification Number

This Verizon phone number is ranked #6 out of 10 because 49,122 Verizon customers tried our tools and information and gave us feedback after they called. The reason customers call 877-462-5825 is to reach the Verizon Account Verification department for problems like Overcharges on My Account, Setup Service, Cancel My Services, Change Services, Setup Service. As far as we can tell, Verizon has call center locations in North Carolin or Iowa or India and you can call during their open hours 24 hours, 7 days. Verizon has 10 phone numbers and 16 different ways to get customer help. We've compiled information about 877-462-5825 and ways to call or contact Verizon with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Verizon

Calling Verizon at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 877-462-5825. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Verizon Account Verification agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Verizon Once on the phone with Verizon's Account Verification department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Verizon in General

While 877-462-5825 is Verizon's #6 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-837-4966 is their best customer phone number overall, and we have put together a comparison of their 16 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Verizon help by calling them, is that other customers give their customer support at this number a 61% score for their communication skills and a 50% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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