Verizon Account Verification

Phone Number & Getting a Rep

Verizon Account Verification number

Toll-free·Calls Account Verification·See main phone number & contact info

How do I talk to a human at this Verizon number?

A:Direct line to account account manager. Reference any collection accounts with AFNI or others. You can verify the account here.

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Monday. See below for more and to learn where this data comes from.

How long will I have to wait to speak to Verizon Account Verification?

A:The average hold time is 13 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday.

All Verizon customer service contact information

This is the #6 most popular Verizon phone number out of 10. Click above to go back to the main customer service number and other contact information, including Verizon email addresses, twitter handles, and live chat options.

More Verizon Customer Phone Numbers

Customer Service

Main phone number · Toll-free · 24 hours, 7 days · Press #, enter zip code, press 4, then 2, then 1, then 3, then 2, then 1 · Starting with the area code, enter the Verizon number you are calling about.

Technical Support

Toll-free · 24 hours, 7 days · Calling this Verizon number should go right to a real human being · To get started, I will need your phone number or account number.

Customer Care

Toll-free · 24 hours, 7 days · Press 0#, then 0#, then 0#, then 0, then 0 again · To get started, I will need your phone number or account number.

Call For New Service

Toll-free · 24 hours, 7 days · Press 1 ·

Account Recovery

Toll-free · 24 hours, 7 days · Direct to the Credit Reporting Department · To speak to a recovery representative, press 1. For mortgage lender verification information, press 2.

Mobile Broadband

Toll-free · 24 hours, 7 days · Press #, then 2 for Mobile Broadband Customer Service. · Starting with the area code, enter the Verizon number you are calling about.


Toll-free · 24 hours, 7 days · Say "Agent" at each prompt, ignoring messages. · Sales Department - To get started, I will need your phone number or account number.

New Customers

Toll-free · 24 hours, 7 days · Press 1 then 1 for service in your home or 2 for your business ·

Online Billpay

Toll-free · 24 hours, 7 days · This is the actual dept #. You'll have to choose your region, and wait a long time, but a human will answer. ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Verizon phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct line to account account manager. Reference any collection accounts with AFNI or others. You can verify the account here.
Here is how our research team describes the way the Verizon phone system greets you: Hold on the line, and a representative will pick up.

What are the hours and when should I call?

Verizon operates the call center for this 877-462-5825 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 8,187 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Verizon phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Verizon staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Verizon is Thursday. The most busy day to call is Monday. Again, this is based on a sample of 8,187 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call Verizon is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Verizon staffs the call center well on Thursday.

Calling this Verizon Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Oct 26, 2023

It was late one night that I discovered that someone else was using my Verizon account. I knew I had a payment due, so I went online to look at my bill and noticed that there was a second line added to my account that I had no knowledge of. I didn't realize that this was even a thing, hacking into people's accounts and adding phones. I thought fraud was limited to just stealing credit card information, but clearly, I was wrong. I immediately knew I had to get to the bottom of the situation, and I called this number because it said it was Verizon's account verification center. 

I wasn't sure what that meant, but reading through Verizon's detailed help notes, it seemed that they were the ones who would assist me with fraud. Immediately after I called, I was greeted by someone saying, "Thank you for calling the Verizon account verification center." They also warned me repeatedly that my call might be monitored for quality assurance. Then, the message thanking me for calling was repeated with a different warning and another message about how my call might be recorded. I was waiting for a directory menu when it said that the office was closed.

I was a bit shocked, as it seems to be that any line that has to do with fraud should be open 24/7. What was more puzzling to me is that Verizon advertises 24/7 support, so why would this center close down? I saw it offers customer and technical support, so why not fraud support? Now that I knew about the fraud, I was not content letting anyone continue to profit off my line any longer, and I didn't know how to stop the situation on my own. As noted, this had never happened to me before. 

The good news is I found this general Verizon number, 1-800-837-4966, and was able to get to someone. I had to go through a lot of menus and directories in order to get to someone, but once I got to an agent, they were able to direct me to someone who could help get the claim started and put a stop on that line until the right department could deal with it in the morning. I think Verizon could be a little more proactive about these situations, given how many people they employ and how large their corporation is. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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