Verizon Customer Care Phone Number

  • Calls Verizon's Customer Care department
  • On average, callers wait 15 minutes to talk to a person when they call
  • Call center hours are 24 hours, 7 days
  • We recommend calling around 10:15am
  • Some common reasons that visitors to GetHuman call Verizon include Overcharges on My Account, Setup Service, Cancel My Services, Change Services, and Setup Service.
  • Get a real live human at this number: Press 0#, then 0#, then 0#, then 0, then 0 again
  • When you call Verizon and their automated voice system picks up, you hear: To get started, I will need your phone number or account number.
  • This is not the most popular Verizon phone number (it's ranked #3). Most customers call 800-837-4966 for support: Click here for best option

What It's Like to Call Verizon Phone Number 888-553-1555

Oct 26, 2023

Calling Verizon was a major pain. I thought they would have decent customer service, but apparently, you only get that if you download their app and access their customer service the way they want you to. If you do it any other way, you can expect to be on the phone forever. I was not impressed at all, and they kept diverting me to new customer lines and repeatedly asking for my phone number. How can a major company not know how to store your information?

I imagine many people call Verizon, one of the largest mobile phone companies in the United States. At this point, I would expect them to have it together. People probably call them about their mobile services, internet services, tablets, etc. From functional issues to Wi-Fi issues to occasional outages, I would have expected their customer service to have delivered much better than they did. 

I needed to talk to someone on behalf of my father, who has a phone that Verizon supports. He lost all network connectivity for about three hours today. There is no reason to explain why, and since it's his only way to communicate with others, it bothers me that this happened. I wanted to see why the outage occurred and what is being done to prevent it in the future. 

The call started with a standard "thank you for calling Verizon" and a reminder that the call would be monitored. Then, an automated voice stated, "You may experience a delay to speak to someone. Rather than wait on hold, you can create an appt to speak to us via the MyVerizon app, or you can stay on the line to use our automated system." I'm sure my dad didn't have the app, and I didn't want to download it as an AT&T user, so I skipped over that option and waited.

It then told me to get started, it needed my phone number, which I gave. It then asked for my ZIP Code and told me to wait. Then it asked me, "Would you like Verizon mobile, new Verizon service, or something else?" I said Verizon mobile, and it told me it would transfer me to a department to help with that, which was odd because I thought I was calling their mobile service customer service. 

Once again, it asked for my number and said, "If you are calling about personal service, press one. For business service, press two." I chose personal service and got a new host of options. I pressed technical support, and it asked me to enter my phone number again. Then I got another list of options. 7, to be exact, which I listened to a second time because they were confusing. It said it didn't recognize my entry and pressed 0 to speak to a customer service agent. 

At this point, I had already spent five minutes cycling with this directory, and it took another ten to get to a customer service agent who also wasn't very helpful. I wouldn't recommend their customer service. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Other customers got on the phone recently because:

*********************iPhone***********************************************************i...
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I want to know when I’m getting my Samsung Chrome iPad
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******Verizon*********************************************IEM******************Verizon...
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I want to sign up for internet, and want to know how to switch from spectrum to Verizon
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Our internet is down right now and is becoming increasingly undetectable. I'd like to u...
I need your help *I need to unlock my iPhone* My IMEI is ***************Please help han...
Collection notice on closed account
iPhone ** is not working as it should. Better call me guys.
Need a scheduled call back from Verizon customer service
Set up call back when open hours with Verizon wireless customer service

Verizon Customer Care Phone Number 888-553-1555 - Info & Statistics

Phone number to dial888-553-1555
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Care
Call center hours24 hours, 7 days
Best time to dial10:15am
Navigate phone maze to a humanPress 0#, then 0#, then 0#, then 0, then 0 again
Average wait15
Current wait22
Rank (among phone numbers)3
Rank (overall)3
Alternate methodsphone or chat or twitter or web or email
Quality of communication89%
Quality of help62%
Customer votes6,866
Best phone number800-837-4966
Information last updatedFri Mar 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Verizon's 888-553-1555 Customer Care Number

This Verizon phone number is ranked #3 out of 10 because 49,122 Verizon customers tried our tools and information and gave us feedback after they called. The reason customers call 888-553-1555 is to reach the Verizon Customer Care department for problems like Overcharges on My Account, Setup Service, Cancel My Services, Change Services, Setup Service. As far as we can tell, Verizon has call center locations in North Carolin or Iowa or India and you can call during their open hours 24 hours, 7 days. Verizon has 10 phone numbers and 16 different ways to get customer help. We've compiled information about 888-553-1555 and ways to call or contact Verizon with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Verizon

Calling Verizon at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 888-553-1555. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Verizon Customer Care agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Verizon Once on the phone with Verizon's Customer Care department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Verizon in General

While 888-553-1555 is Verizon's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-837-4966 is their best customer phone number overall, and we have put together a comparison of their 16 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Verizon help by calling them, is that other customers give their customer support at this number a 89% score for their communication skills and a 62% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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