Verizon Mobile Broadband

Phone Number & Getting a Rep

Verizon Mobile Broadband number

Toll-free·Calls Mobile Broadband·See main phone number & contact info

How do I talk to a human at this Verizon number?

A:Press #, then 2 for Mobile Broadband Customer Service.

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Thursday. See below for more and to learn where this data comes from.

How long will I have to wait to speak to Verizon Mobile Broadband?

A:The average hold time is 89 minutes. The longest hold times are on Thursday, and the shortest are on Monday.

All Verizon customer service contact information

This is the #7 most popular Verizon phone number out of 10. Click above to go back to the main customer service number and other contact information, including Verizon email addresses, twitter handles, and live chat options.

More Verizon Customer Phone Numbers

Customer Service

Main phone number · Toll-free · 24 hours, 7 days · Press #, enter zip code, press 4, then 2, then 1, then 3, then 2, then 1 · Starting with the area code, enter the Verizon number you are calling about.

Technical Support

Toll-free · 24 hours, 7 days · Calling this Verizon number should go right to a real human being · To get started, I will need your phone number or account number.

Customer Care

Toll-free · 24 hours, 7 days · Press 0#, then 0#, then 0#, then 0, then 0 again · To get started, I will need your phone number or account number.

Call For New Service

Toll-free · 24 hours, 7 days · Press 1 ·

Account Recovery

Toll-free · 24 hours, 7 days · Direct to the Credit Reporting Department · To speak to a recovery representative, press 1. For mortgage lender verification information, press 2.

Account Verification

Toll-free · 24 hours, 7 days · Direct line to account account manager. Reference any collection accounts with AFNI or others. You can verify the account here. · Hold on the line, and a representative will pick up.


Toll-free · 24 hours, 7 days · Say "Agent" at each prompt, ignoring messages. · Sales Department - To get started, I will need your phone number or account number.

New Customers

Toll-free · 24 hours, 7 days · Press 1 then 1 for service in your home or 2 for your business ·

Online Billpay

Toll-free · 24 hours, 7 days · This is the actual dept #. You'll have to choose your region, and wait a long time, but a human will answer. ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Verizon phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press #, then 2 for Mobile Broadband Customer Service.
Here is how our research team describes the way the Verizon phone system greets you: Starting with the area code, enter the Verizon number you are calling about.

What are the hours and when should I call?

Verizon operates the call center for this 800-786-8419 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 8,187 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Verizon phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Verizon staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Verizon is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 8,187 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call Verizon is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Verizon staffs the call center well on Friday.

Calling this Verizon Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Oct 26, 2023

I purchased a tablet through Verizon that was supposed to come with its own mobile broadband, but recently, I seemed to keep experiencing connectivity issues. The tablet was supposed to be used for my children while we were out of the house, and it wasn't working well for me. Ideally, they were supposed to be doing schoolwork while I did my work. This led me to the support line to talk to Verizon. 

I dreaded calling Verizon because the last time I called their general service line, it took me nearly half an hour to get through all of the directories and then to actually talk to people. That is why, this time, I looked for a more specific number to get service. I thought that if I called a more specialized line, I might be able to get through it quicker and get my problem resolved without wasting my afternoon. That is how I stumbled onto this line to Verizon wireless mobile broadband support. 

A lot of people probably call Verizon on a regular basis. People probably call about their mobile service, mobile broadband services, tablets, technical support, outages, etc. However, the company is large enough that it could afford to stock enough customer service agents to help cut down the wait. 

The number one reason why this call wasn't so bad is because I accidentally discovered a hack, which I would highly recommend that other people who call this number also use. 

So when I first called, an automated messaging agent stated, "Welcome to Verizon wireless mobile broadband support. To start, enter your number." I entered my number as instructed, and it told me, "For activations with a 1 or 2-year agreement, press 1. To activate service without a term or for any account questions, press 2." These seemed like vague options, and I wasn't sure where my issue fell on this list, but then I got lucky. 

It paused, and I felt it was about to give me more options, but my kids got very loud, and the automated agent picked up on their background noise. It told me it didn't recognize the entry, and I thought it would hang up on me, but instead, it transferred me directly to a hold line for a customer agent. I got to skip the rest of the directory because my kids didn't understand my instructions to stay quiet! This is the one time I am grateful for that because I got to the hold music in under two minutes. 

It then told me, "Your call may be recorded for quality control and experience," and I had to sit on the hold line for about 12 minutes. The agent had to transfer me to technical support, but I did get an answer after the long wait. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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