I purchased a tablet through Verizon that was supposed to come with its own mobile broadband, but recently, I seemed to keep experiencing connectivity issues. The tablet was supposed to be used for my children while we were out of the house, and it wasn't working well for me. Ideally, they were supposed to be doing schoolwork while I did my work. This led me to the support line to talk to Verizon.
I dreaded calling Verizon because the last time I called their general service line, it took me nearly half an hour to get through all of the directories and then to actually talk to people. That is why, this time, I looked for a more specific number to get service. I thought that if I called a more specialized line, I might be able to get through it quicker and get my problem resolved without wasting my afternoon. That is how I stumbled onto this line to Verizon wireless mobile broadband support.
A lot of people probably call Verizon on a regular basis. People probably call about their mobile service, mobile broadband services, tablets, technical support, outages, etc. However, the company is large enough that it could afford to stock enough customer service agents to help cut down the wait.
The number one reason why this call wasn't so bad is because I accidentally discovered a hack, which I would highly recommend that other people who call this number also use.
So when I first called, an automated messaging agent stated, "Welcome to Verizon wireless mobile broadband support. To start, enter your number." I entered my number as instructed, and it told me, "For activations with a 1 or 2-year agreement, press 1. To activate service without a term or for any account questions, press 2." These seemed like vague options, and I wasn't sure where my issue fell on this list, but then I got lucky.
It paused, and I felt it was about to give me more options, but my kids got very loud, and the automated agent picked up on their background noise. It told me it didn't recognize the entry, and I thought it would hang up on me, but instead, it transferred me directly to a hold line for a customer agent. I got to skip the rest of the directory because my kids didn't understand my instructions to stay quiet! This is the one time I am grateful for that because I got to the hold music in under two minutes.
It then told me, "Your call may be recorded for quality control and experience," and I had to sit on the hold line for about 12 minutes. The agent had to transfer me to technical support, but I did get an answer after the long wait.
This Verizon phone number is ranked #7 out of 10 because 49,122 Verizon customers tried our tools and information and gave us feedback after they called. The reason customers call 800-786-8419 is to reach the Verizon Mobile Broadband department for problems like Overcharges on My Account, Setup Service, Cancel My Services, Change Services, Setup Service. As far as we can tell, Verizon has call center locations in North Carolin or Iowa or India and you can call during their open hours 24 hours, 7 days. Verizon has 10 phone numbers and 16 different ways to get customer help. We've compiled information about 800-786-8419 and ways to call or contact Verizon with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Verizon at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-786-8419. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Verizon Mobile Broadband agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Verizon Once on the phone with Verizon's Mobile Broadband department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 800-786-8419 is Verizon's #7 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-837-4966 is their best customer phone number overall, and we have put together a comparison of their 16 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Verizon help by calling them, is that other customers give their customer support at this number a 73% score for their communication skills and a 64% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.