Verizon Account Recovery

Phone Number & Getting a Rep

Verizon Account Recovery number

Toll-free·Calls Account Recovery·See main phone number & contact info

How do I talk to a human at this Verizon number?

A:Direct to the Credit Reporting Department

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.

How long will I have to wait to speak to Verizon Account Recovery?

A:The average hold time is 33 minutes. The longest hold times are on Monday, and the shortest are on Thursday.

All Verizon customer service contact information

This is the #5 most popular Verizon phone number out of 10. Click above to go back to the main customer service number and other contact information, including Verizon email addresses, twitter handles, and live chat options.

More Verizon Customer Phone Numbers

Customer Service

Main phone number · Toll-free · 24 hours, 7 days · Press #, enter zip code, press 4, then 2, then 1, then 3, then 2, then 1 · Starting with the area code, enter the Verizon number you are calling about.

Technical Support

Toll-free · 24 hours, 7 days · Calling this Verizon number should go right to a real human being · To get started, I will need your phone number or account number.

Customer Care

Toll-free · 24 hours, 7 days · Press 0#, then 0#, then 0#, then 0, then 0 again · To get started, I will need your phone number or account number.

Call For New Service

Toll-free · 24 hours, 7 days · Press 1 ·

Account Verification

Toll-free · 24 hours, 7 days · Direct line to account account manager. Reference any collection accounts with AFNI or others. You can verify the account here. · Hold on the line, and a representative will pick up.

Mobile Broadband

Toll-free · 24 hours, 7 days · Press #, then 2 for Mobile Broadband Customer Service. · Starting with the area code, enter the Verizon number you are calling about.


Toll-free · 24 hours, 7 days · Say "Agent" at each prompt, ignoring messages. · Sales Department - To get started, I will need your phone number or account number.

New Customers

Toll-free · 24 hours, 7 days · Press 1 then 1 for service in your home or 2 for your business ·

Online Billpay

Toll-free · 24 hours, 7 days · This is the actual dept #. You'll have to choose your region, and wait a long time, but a human will answer. ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Verizon phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to the Credit Reporting Department
Here is how our research team describes the way the Verizon phone system greets you: To speak to a recovery representative, press 1. For mortgage lender verification information, press 2.
Below are some clips we've found from Verizon's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling the Verizon recovery department. To better assist you, please have your account number available.
To speak to a recovery representative, press one.
For mortgage lender verification information, press two.
To repeat these options, press seven."
Excerpt from a call with Verizon
Thursday, May 2, 2024 1:46 AM

What are the hours and when should I call?

Verizon operates the call center for this 877-325-5156 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 54 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Verizon phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Verizon staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Verizon is Monday. The most busy day to call is Tuesday, which averages 160% more phone calls by comparison. Again, this is based on a sample of 54 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call

In summation, the best day to call Verizon is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Verizon staffs the call center well on Monday.

Calling this Verizon Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Oct 24, 2023

I am not sure how I ended up with this customer care number from Verizon, but I would not recommend it because it's not going to help most people with a general Verizon query. I called it and was very surprised when it said, "Thank you for calling the Verizon Recovery Account Center." I was caught a bit off-guard, and then even more so when my options were outlined to me. The voice assistant stated, "To speak to a recovery representative, press 1. For mortgage lender verification information, press 2. To repeat these options, press 7."

I had a feeling at this point that this was not going to help me at all, but I selected 1 to make sure before I went searching for another number. I was immediately connected to Eric, who was helpful, but who explained that this was essentially a line for people whose service had been suspended. That was not my situation, so I asked for a more appropriate customer service line and he told me to call 1-800-837-4966 or that I could go online and choose the "call me" option to get to an agent. If you are attempting to recover your account this number will be very fast, it took less than a minute to talk to someone else, but it won't help with anything else. 

There are probably hundreds of reasons why people may need to call Verizon. I wanted to talk about promotions, but it's likely that people call about their internet speeds, phone contracts, plans, service options, billing and more. Therefore, a general line is going to serve more people versus a line that only offers recovery services. Hopefully, I won't need to use the recovery line again. 

When I called the number that Eric gave me, I received excellent service and despite the number of daily callers, received pretty fast service. When I called, this number stated, "Welcome to Verizon, I'm the Verizon assistant. Enter your number or press the pound sign if you don't have one." I entered my number and then the virtual assistant asked, "How can I help you today in a sentence or two?" I stated, "talk about promotions" and it said I could get someone to help with that. It took about 30 seconds and I was sent to a wait queue, but the queue hardly took any time and I was connected to an agent who was helpful. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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