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Verizon Customer FAQ

Top Answers & How-to Guides

What is Verizon's Phone Number?

The question we are asked most often is about how to talk to Verizon customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Switch My Verizon Account to Be Paperless?

Switching to a paperless account can be daunting, so we've come up with a simple guide. However, you may be unable to handle the process...

How Do I Recover a Lost Password or Pin for My Verizon Account?

Verizon is an Internet and phone service provider that covers nearly 3900 cities across the United States. If you have forgotten or...
Ask any question you have about Verizon customer service, get an answer now.

Recent Verizon Customer Questions

I want to redeem Verizon Dollars earned on my Verizon Visa signature credit card

To redeem your Verizon Dollars, sign into your account on the My Verizon app or website. Tap or click on "Verizon Visa Card," and then select "Redeem". Then, you can use your Verizon Dollars for your Verizon Wireless bill, towards a new device, or for other eligible Verizon purchases. Keep in mind, Verizon Dollars are not transferable, have no cash value, and must be used within 24 months of being earned or they will expire. So, ensure you use them to enjoy your Verizon services.
Asked Mar 20, 2024 5:28 PM

How do I get phone and text records

To obtain phone and text records from Verizon, you can access your My Verizon account online. Go to the 'Account' section and choose 'Bill', you will then be directed to 'View Bill Details'. Go to 'Calls & Messages', select the line of service and choose the month to display the usage details. If you need records beyond the time Verizon allows for online access, you will need to contact Verizon's customer service directly to request for them. The documents provided will show details of the date, time, and duration of the calls or text messages. Please remember that the content of the texts will not be included as it is private.
Asked Mar 1, 2024 10:18 PM

Need my new phone network unlocked

To unlock your new Verizon phone for use with another network, you'll be happy to know that Verizon does not generally lock most of their phones. However, prepaid and certain exclusive devices may come locked. After sixty days of the initial activation, these locked devices are automatically unlocked. If your device is not automatically unlocked and you're still having trouble making the switch to another carrier, your best course of action is to contact Verizon directly because of some specific requirements or exceptions that might be in place. Please remember, not all devices are compatible with all networks, especially when changing from CDMA (like Verizon) to GSM networks.
Asked Mar 1, 2024 6:11 AM

I want to change my billing address

To change your billing address with Verizon, log into your Verizon account. Go to the profile settings section and find the billing section. There, you can view your current billing address and edit it accordingly. You may need to enter your account password for confirmation. Also, ensure to save changes before you leave the page. This will update your address for all future billings. Be sure to double-check for any typographical errors to avoid complications later.
Asked Feb 29, 2024 11:38 PM

Help me with my Verizon customer service issue

Technical Support

How Do I Set Up Call Forwarding on My Verizon?

There are many reasons you might want to set up call forwarding. To get started today, just dial *72 + the number you want to forward...

How Do I Report a Problem with My Verizon Landline?

This is an easy to follow guide that explains how Verizon customers can report and issue that they are experiencing with their Verizon...

How Do I Fix a Broken Verizon Phone If I Have Insurance?

If your Verizon phone is damaged, you can fix this problem by filing a claim through Verizon Account Pin. Depending on its eligibility,...

How Do I Dispute a Charge with Verizon?

Disputing and winning a charge with Verizon does not need to be difficult. Foollow these helpful tips for assistance.

How Do I Cancel My Verizon?

If you have a landline with Verizon and wish to cancel it, it's relatively easy to do so with these helpful tips.

Fraud and Scam Reporting

How Do I Report Fraud or Scam to Verizon?

If you suspect you're the victim of identity theft, gather the documents mentioned in the article. The steps are different for businesses...

Equipment and Devices

How Do I Return Verizon Equipment After I've Canceled?

You may cancel your Verizon service for a wide range of reasons. When you do, you are required to return Verizon equipment including...

How Do I Get Repairs for My Verizon Device?

Here aresome helpful tips to follow to get repairs for your Verizon device.

How Do I Get Device Support for My Verizon Device?

Issues that may afflict your device and for which you may need support include unlocking your device, problems with your SIM card or...

Account Management

How Do I Switch My Verizon Account to Be Paperless?

Switching to a paperless account can be daunting, so we've come up with a simple guide. However, you may be unable to handle the process...

How Do I Recover a Lost Password or Pin for My Verizon Account?

Verizon is an Internet and phone service provider that covers nearly 3900 cities across the United States. If you have forgotten or...

How Do I Transfer My Verizon Account to Another Carrier?

Verizon allows its customers to transfer their Verizon account to a new carrier for absolutely no charge. You can do so through the...

How Do I Update Information in My Verizon Account?

You can easily change your personal information on Verizon. This includes; your name, billing address, account PIN, and secret question....

How Do I Change Primary Contact for My Verizon Account?

There are several different actions you can take to change the primary contact on your Verizon account. Many of these actions can be...

How Do I Access My Verizon Account?

Access your Verizon account to give you unlimited access to the benefits like checking your bill, payments, deals, usages, and making...

How Do I Add Other People to My Verizon Account?

You are allowed to add other people to your Verizon account. These people can be family members, friends, or colleagues. If you are...

How Do I Cancel My Verizon Service?

The entire process of disconnecting your Verizon service depends on how you and the customer service representative handle the situation...

How Can I Lower or Monitor My Verizon Bill?

Finding the right plan is critical in helping you reduce the amount of money spent on data, calls and texts. Monitoring the bills helps...

Outages and Service Disruptions

How Do I Report a Verizon Service Outage?

In case of a Verizon service outage in your home, you can try fixing it yourself by troubleshooting using various tips. If this fails,...

How Do I Check If There's a Verizon Internet or Cell Service Outage?

To check for outages in your area, use a Verizon Outage Map or contact Verizon Support to report the issue you are experiencing. If...

How Do I Report a Service Outage to Verizon?

Verizon power outages happen occasionally and can be very inconvenient. You should first check the Verizon power outage map and see...

Address and Location

How Do I Move My Verizon Service to a New Address?

When you relocate and need to move your Verizon services to a new location, it doesn't have to be a great big hassle. Follow the steps...

How Do I Check If Verizon Service Is Available in My Area?

Are you wondering how to check Verizon Wireless service in your town? Verizon Wireless coverage is available in all corners of the...

Billing and Payments

How Do I Make a Payment Arrangement with Verizon?

If you can't make your bill payment with Verizon you can choose to make a payment arrangement. Keep reading for detailed instructions...

How Much Does It Cost to Cancel My Verizon Plan?

The costs to cancel your Verizon plan is not consistent across board. Every cancellation case is different. To be safe, expect to pay...

How Do I Dispute Charges on My Verizon Bill?

Verizon provides a wide variety of different ways for customers to resolve their billing disputes. If a customer is unsatisfied with...

How Can I Get Out of Paying My Verizon Bill?

It is not difficult to get out of paying My Verizon bill if you know the right channels to follow. From the steps highlighted above,...

What Do I Do If I Have a Billing Question with Verizon?

Depending on the services you use from Verizon, your bill may have questionable aspects that you would like to challenge. Verizon does...

Switching Plans

How Do I Downgrade My Verizon Package?

A Verizon package downgrade can be done through the My Verizon website or mobile application using slightly different processes. A...

How and When Can I Upgrade My Verizon Phone?

With Verizon, you can upgrade to a new device at any time with these helpful tips.

Corporate Inquiries

How Do I Get in Touch with Verizon Corporate Office About a Legal Matter?

Getting in touch with Verizon's corporate office about a legal matter is easy. You may contact them on the phone or mail. You need...

Lost or Stolen Devices

How Can I Track a Lost or Stolen Verizon Phone?

We've outlined the steps you should take if you've recently lost your Verizon phone or had it stolen.

Payment Arrangements

How Can I Change or Cancel a Payment Arrangement I Made with Verizon?

Verizon customers have several avenues they can take to change or cancel an existing payment arrangement. Keep reading to find out...

Online Account Access

How Can I Access My Verizon Bill and Settings Online?

You can view your account online and make changes by using both the Verizon website and the app. Simply select MyVerizon on the website...
FAQ Table of Contents

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