How and When Can I Upgrade My Verizon Phone?
Verizon Wireless, a branch of Verizon Communications, is an American telecommunications company. The organization offers its customers services and products for wireless devices. Verizon is the second-largest wireless telecommunications provider in the United States. The company was founded in 2000 and has over 2,300 retail store locations.
If you're a mobile customer with Verizon, keep reading to find out how and when you can upgrade your device.
With Verizon, you can upgrade to a new device at any time by purchasing the new phone at the retail price. However, if you wish to upgrade while you're on a monthly payment plan, you will need to be eligible for an upgrade.
Check Your Upgrade Eligibility
- Go to https://login.verizonwireless.com/
- Sign in to your account with your mobile number and user ID and password. Click on ‘Sign In.'
- Go to ‘My Devices.'
- If your device is labeled ‘Upgrade eligible,' you can upgrade that device at any time.
- If you don't see that your device is eligible, you can find out at what date the device will be eligible. Click on the device you want to upgrade. Select the ‘Check Upgrade Options' button and the eligibility date will appear.
Upgrade Your Device Online and Keep Your Plan
- If you've checked your device and are eligible for an upgrade, you can proceed with the upgrade process online.
- Go to https://login.verizonwireless.com/
- Sign in to your account with your mobile number and user ID and password. Click on ‘Sign In.'
- Go to the ‘Upgrade Device' page.
- Select the device you want to upgrade and click ‘Continue.'
- Choose the new device you want to purchase.
- Choose the color and storage capabilities for the device, and click ‘Next Step.'
- Review all the details of your order and select ‘Continue.'
- At this stage, you can choose to select a device protection plan or accessory bundle or skip these options. Make your choice and click ‘Continue.'
- If you see the option on the screen, click on ‘Keep Your Plan.'
- Follow the on-screen instructions to trade in your old device, if that's what you wish to do.
- Review all the details of your order and click ‘Check Out.'
- Input your shipping information and select ‘Place Your Order.'
- You'll receive an email confirming your order.
- If you didn't see the ‘Keep Your Plan' option, then you're unable to keep your current plan when you upgrade your device.
Upgrade Your Device Online and Change Your Plan
- If you've checked your device and are eligible for an upgrade, you can proceed with the upgrade process online.
- Go to https://login.verizonwireless.com/
- Sign in to your account with your mobile number and user ID and password. Click on ‘Sign In.'
- Go to the ‘Upgrade Device' page.
- Select the device you want to upgrade and click ‘Continue.'
- Choose the new device you want to purchase.
- Choose the color and storage capabilities for the device, and click ‘Next Step.'
- Review all the details of your order and select ‘Continue.'
- At this stage, you can choose to select a device protection plan or accessory bundle or skip these options. Make your choice and click ‘Continue.'
- If you see the option on the screen, click on ‘Explore the new plan.'
- Click on the plan you want and select ‘Add plan and go to cart.'
- Review all the details of your order and click ‘Check Out.'
- Input your shipping information and select ‘Place Your Order.'
- You'll receive an email confirming your order.
Contact Verizon Customer Support Via Phone
If you're having difficulties with the online upgrade process, or don't understand why you can't upgrade or can't change your phone plan, you can reach out to support. Call into the Verizon customer support team and ask for assistance. The customer support representative can walk you through troubleshooting, explanations on restrictions for your account, and can even walk you through the upgrade process. Make sure to clarify if there are any fees associated with your upgrade.
Contact Verizon Customer Support Via Live Chat
If you prefer not to speak to someone on the phone, you can reach out to Verizon's customer support team via live chat. You'll need to provide some personal and account information to confirm your identity. Explain your difficulties or questions to the customer service agent. Additionally, make sure to clarify if there are any fees associated with your upgrade.
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