In a nutshell: If you have decided that you want a newer phone with better features, then you need to learn how to upgrade your phone. If you have a Verizon account, you have a couple of different options for when and how you are able to do so.
If you have decided that you want a newer phone with better features, then you need to learn how to upgrade your phone. If you have a Verizon account, you have a couple of different options for when and how you are able to do so.
If you want to upgrade your phone, your account cannot be past due.In most cases, you need to have fully paid off your current phone if you want to upgrade.You can upgrade at any time if you pay the full retail price for the new phone.You can also upgrade if you got your current phone at a discount when you signed up for a 2 year plan and that 2 year term has now expired.If you purchased your current phone on a device payment plan and the phone has been active for at least 30 days and you have paid off 50% or more of the cost, you are eligible to upgrade early, before you have fully paid of your current phone. If you do, you must return your current phone within 30 days of making the upgrade.You cannot upgrade your phone if you have a pending order on your account.Some special offers allow you to upgrade at other times. The Unlimited Ultimate plan, for example, allows you to upgrade your phone once every 36 months. Check the details of your account to find out if yours qualifies.If you get an early upgrade, you may lose the promotions that are associated with your current phone.An early upgrade may require you to do the upgrade in the store, rather than online, depending on the circumstances.
Verizon home page
To upgrade your phone in person, skip to step 7.
Device Overview page
If the phone is eligible for an upgrade, the words "Upgrade now" will appear underneath it.
Do not proceed with further steps.
Verizon store locator page
If you have any questions about upgrading your phone, or about returning your current phone after an upgrade, call a Verizon customer service representative to get help. The Verizon customer service call center is open from Monday to Friday from 7:00 am to 11:00 pm EST and on weekends from 8:00 am to 9:00 pm EST.
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