How and When Can I Upgrade My Verizon FiOS Phone or Service?
In a nutshell: If you're interested in upgrading your Verizon Fios internet service, the company makes it easy to do so. You can start the process via your phone or by speaking with a customer service representative.
Introduction
If you're interested in upgrading your Verizon Fios internet service, the company makes it easy to do so. You can start the process via your phone or by speaking with a customer service representative.
Go to the Verizon Website
Visit the Verizon website.
Search for the Verizon Menu
Browse the Verizon website for the menu. It's represented by three black horizontal lines in the upper-right corner of the homepage.
Open the Verizon Menu
Click on the three stacked horizontal lines to expand the Verizon menu.
Locate the Internet Line
Look through the Verizon menu for the "Home Internet" line. It's below "Mobile" and above "Shop" and has a right-pointing arrow to its right.
Open the "Home Internet" Sub-Menu
Click on "Home Internet," which will open a sub-menu.
Find the Relevant Line
Look for the line in the sub-menu that says "Shop fast, reliable Wi-Fi." It should be the first option below the "Home Internet" header.
Go to the "Verizon Home Internet" Page
Click on "Shop fast, reliable Wi-Fi." This will take you to the "Verizon Home Internet" page.
Find the Questions Section
Scroll on the "Verizon Home Internet" page until you find the section that says "Have questions? We've got answers."
Locate the Relevant Cost Question
Under the "Have questions? We've got answers." header, look for the question that says "How much is Verizon Home Internet per month?" It has a down-pointing arrow to its right.
Expand the Information
Click on the down-pointing arrow to the right of "How much is Verizon Home Internet per month?" This will expand the information below the question.
Find the Verizon Fios Link
Look for the "Verizon Fios" link in the first paragraph below "How much is Verizon Home Internet per month?"
Tap on the Verizon Fios Link
Click on the Verizon Fios link.
Find the Plans Section
Scroll down the page until you find the line that says "Pick the plan you love."
Browse the Plans
Review the available plans to find one that matches your needs and budget.
Upgrade Your Verizon Fios Service
When you find a plan that appeals to you, click the black-and-white "Order now" button.
Review the Information
After clicking on the black-and-white "Order now" button, review the new plan details on the next page.
Continue With the Process
Continue through the process of upgrading your Verizon Fios service. If you need assistance or have questions, please continue reading.
Contact Verizon Fios Customer Support
Reach out to Verizon Fios customer support if you have any questions about upgrading your plan. They can provide you with answers and guide you through the process.
Conclusion
Act promptly if you want to upgrade your Verizon Fios service, as prices may change quickly. Should you need assistance, don't hesitate to reach out to the customer support team.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Verizon FiOS Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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