How Do I Reset My Verizon FiOS Pin?

Verizon FiOS is a subsidiary of the parent organization, Verizon Communications. It is a fiber-optic network that enables the movement of huge amounts of data at fast speeds. Users can relish a fast and reliable internet service, seamless streaming, crystal-clear digital voice, and remarkable HD picture quality. Serving millions of customers across the US, Verizon FiOS delivers internet access, television, and telephone services.

Like most telecommunication companies, Verizon offers online account services for subscribers. Users have to set up accounts and use their passwords to access online services. Additionally, the company requires that its clients have a PIN to verify the identities of account holders who ask questions regarding their accounts.

Cybersecurity threats can affect any firm with online operations, including Verizon. Whether from an error in the cloud server or malicious intent from hackers, your phone number, name, and even your account's PIN can be public online.

That's why customers have the option of changing their PIN codes to secure their accounts. And even if your details are safe from security threats, you can forget your PIN or don't know it since you haven't been using it. So when the time comes, and you need your PIN, all you have to do is reset it. Here's how to go about the process.

Resetting Verizon FiOS PIN online

Verizon FiOS allows users to set or change their account PINs online through their web page. To reset your account PIN:

1. Go to the Verizon FiOS official website
2. From the drop-down Sign In the menu at the top right side of the home page, click on My Verizon
3. Enter your User ID and Password, and then click the Sign In button
4. Go to the Change Account PIN page
5. Enter a new PIN of your choice and retype it in the subsequent box
6. Click on Submit to confirm your PIN change
7. Verizon will send you a notification in the "Account Owner" screen saying you have reset your PIN

Other options

If the online DIY guide doesn't do the trick, you can always contact the customer service department to get help regarding your issue. There are various ways of reaching out to the customer care team, including:

1. Phone number – With the Verizon FiOS phone number in hand, you can easily get hold of the company's representatives. It's always wise to have your account number ready so that when the agents request, they can easily locate your account and help you with your PIN issue. If your phone conversation proves futile, you can call back again to speak to a different staff member who may be of assistance compared to the former agent.
2. Online help page – This is a convenient platform for subscribers who find it comfortable to air their views via text. You can use the online help desk option by digging through the help topics available, selecting one that addresses your issue, and chatting with an agent. The good thing about this form of communication in the presence of a written account of events when you need to build up your case.
3. Social media – Verizon FiOS has a social media presence on platforms such as Facebook. Its customer care specialists constantly monitor the pages to attend to the needs of clients. You can also check whether the team is available via Messenger. Like the online help desk, you will have a written record of your conversation with an agent for future reference.