Verizon FiOS Customer Support on Facebook

Contacting Verizon FiOS customer service via Facebook or Messenger

Verizon FiOS on Facebook
  • Expect a response from Verizon FiOS within 38 hours.
  • Ranked #6 of 11 ways to contact Verizon FiOS by GetHuman visitors.
Most customers prefer talking to a Verizon FiOS customer service rep over the phone versus trying for a back and forth over Messenger.

Verizon FiOS Facebook-based Customer Help - Info & Stats

Address of Facebook page
Facebook page hours24 hours, 7 days
Ideal time to write9am
First response time38
Average turnaround time39
Rank (amongst all ways to contact)6
Legibility of messaging66%
Quality of help55%
Customer votes6,106
Information last updatedTue Feb 27 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Verizon FiOS Customer Service via Facebook: The Breakdown

Verizon FiOS's Facebook Business Page is one way to contact customer service and see if they are on Messenger at the same time. We don't always recommend this as the best way to reach them, and you can see our other suggestions right here. If there's a better, faster way to speak to a customer service rep about your issue, we got it. One reason that so few customers prefer to speak with businesses over Facebook is that the conversation is more private than, say, a conversation with Verizon FiOS over Twitter. And generally, if a Facebook option is available and their customer service department actually operates it, they likely have a big enough customer support operation to also communiate over the phone, by email, or sometimes even by chat. And of course we at GetHuman build tools to make communicating any of these ways even easier and less time-consuming, so there's that too. So far we have not built any tools to accelerate or improve communication through Facebook, but we may soon. Particularly for companies that are on Facebook Messenger.

Contacting Verizon FiOS in General

There are 11 ways to speak with Verizon FiOS customer support. This is just one of them. And not likely to be the best one. In almost every case, you would want to call Verizon FiOS if possible, or use the GetHuman Phone to call them so you don't have to wait on hold. The best way to talk to customer care, according to other Verizon FiOS customers, is the 800-837-4966 option we show above. If you know of other ways to reach Verizon FiOS that we haven't talked about here already, please let our research team know. Or if you think that Verizon FiOS has a better Facebook page or Messenger handle, we want to know that too! And we of course would want to share that with other customers in our ongoing fight to make customer service easier and more transparent to all.

Contacting Verizon FiOS

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