Verizon FiOS E-Care Phone Number

What It's Like to Call Verizon FiOS Phone Number 866-326-7937

By Christian Allen

Nov 14, 2023

Calling Verizon was not that bad, all things considered. I hate calling any support center because you never know how long you will be on hold, but I got through the phone call in about ten minutes once I got to the hold line, so it was acceptable. 

There are a lot of reasons that people might be calling Verizon, from telephone service to television service to car mobile service. Given that fact, I was expecting to wait on the phone for a while. I needed to talk to someone about the Verizon kid's watch. I am thinking about getting my kid a mobile watch so they can call in and check in with me. However, I am not a Verizon customer, so I would also have to switch my mobile provider to Verizon. 

That meant I had to call and actually talk to someone to discuss all of this at length. When I called, I was greeted with a message from a virtual assistant saying, "Welcome to Verizon. I'm the Verizon Assistant." After that, there was a long message about privacy and a few other things, and finally, it told me, "Starting with the area code, please say or enter the number you are calling about. If you are not yet a customer, press pound."

I pressed pound, and then I got another long line of options that included: "To become a Verizon mobile customer or prepaid account, press 1. Make a payment on a disconnected account or notice, press 2. Support for your home and existing FiOS internet and home service, press 3. For help getting the mobile number of a device, press 4. Check the status of a device or order recycling request, press 5. For your connected car mobile, press 6. Anything else, press 7."

After that, it asked if I was calling for a personal mobile reason or a business purpose, and I chose personal. Then it told me, "Your call may be monitored and recorded for quality assurance and security," and transferred me to a hold line. I waited for about ten minutes, and a customer representative finally picked up and answered my questions. They were very friendly and patient while I went through my questions, and in the end, when I hung up, I had a lot to think about. I'm not sure what I am going to do, but the call wasn't a bad experience. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Verizon FiOS's 866-326-7937 E-Care Number

This Verizon FiOS phone number is ranked #6 out of 7 because 126,522 Verizon FiOS customers tried our tools and information and gave us feedback after they called. The reason customers call 866-326-7937 is to reach the Verizon FiOS E-Care department for problems like Lower My Bill, Cancel Service, Dispute a Charge, Service Outage, Change Plan. As far as we can tell, Verizon FiOS has call center locations in India or Singapore or Philippines or Colorado or Texas or North Carolina and you can call during their open hours Mon-Sat 8am-7pm, Sun 8am-5pm EST. Verizon FiOS has 7 phone numbers and 9 different ways to get customer help. We've compiled information about 866-326-7937 and ways to call or contact Verizon FiOS with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Verizon FiOS

Calling Verizon FiOS at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 866-326-7937. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Verizon FiOS E-Care agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Verizon FiOS Once on the phone with Verizon FiOS's E-Care department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Verizon FiOS in General

While 866-326-7937 is Verizon FiOS's #6 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-837-4966 is their best customer phone number overall, and we have put together a comparison of their 9 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Verizon FiOS help by calling them, is that other customers give their customer support at this number a 62% score for their communication skills and a 57% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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