Verizon FiOS E-Care Phone Number

Hold time now: 111 mins (avg 100)
Best time to call: 3:30pm
New customers: 888-910-4366
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Wait to be transferred to a live representative
Verizon FiOS's #1 Phone Number

Other customers got on the phone recently because:

No DVR *Not working after changing top box
I have FiosTV, I have sound but no picture
Need to connect printer to Fios wireless
Internet is going in and out, is sometimes super slow, and this has been going on for a...
Have a tube tv changing to a smart tv. Need to change to the right box. How?
I want to find out what the cost savings would be to disconnect my landline.
Need help with a internet bill program
Switch the ONT (Optical Network Terminal) from Coaxial output to Ethernet output.
I want to switch the ONT (Optical Network Terminal) from coaxial output to ethernet output.
Service disconnected before moving date
Service disconnected early
Internet service was disconnected a month early, after scheduling move.
Service outage after scheduling moving service.
Verizon Fios Internet account transfer
Help me with my issue

Verizon FiOS E-Care Phone Number 866-326-7937 - Info & Statistics

Phone number to dial866-326-7937
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingE-Care
Call center hoursMon-Sun 8am-9pm EST
Best time to dial3:30pm
Navigate phone maze to a humanWait to be transferred to a live representative
Average wait100
Current wait111
Rank (among phone numbers)6
Rank (overall)7
Alternate methodsphone or facebook or web
Quality of communication69%
Quality of help64%
Customer votes3,496
Best phone number888-910-4366
Information last updatedMon Jan 20 2020 08:00:00 GMT+0000 (UTC)

Verizon FiOS's 866-326-7937 E-Care Number

This Verizon FiOS phone number is ranked #6 out of 9 because 126,522 Verizon FiOS customers tried our tools and information and gave us feedback after they called. The reason customers call 866-326-7937 is to reach the Verizon FiOS E-Care department for problems like Lower My Bill, Cancel Service, Service Outage, Dispute a Charge, Change Plan. As far as we can tell, Verizon FiOS has call center locations in India or Singapore or Philippines or Colorado or Texas or North Carolina and you can call during their open hours Mon-Sun 8am-9pm EST. Verizon FiOS has 9 phone numbers and 11 different ways to get customer help. We've compiled information about 866-326-7937 and ways to call or contact Verizon FiOS with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Verizon FiOS

Calling Verizon FiOS at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Verizon FiOS E-Care can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Verizon FiOS's E-Care department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call. Click here if you want to compare Verizon FiOS's phone numbers against each other.

Contacting Verizon FiOS in General

While 866-326-7937 is Verizon FiOS's #6 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 888-910-4366 is their best customer phone number overall, and we have put together a comparison of their 11 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Verizon FiOS help by calling them, is that other customers give their customer support at this number a 69% score for their communication skills and a 64% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number. Click here to see a comparison of all the phone numbers, social media and other avenues to contact Verizon FiOS.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!