Verizon FiOS E-Care Phone Number

866-326-7937
Hold time now: 115 mins (avg 100)
Best time to call: 2:15pm
Free: Call Without Hold Time
New customers: 888-910-4366
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Wait to be transferred to a live representative
This is not the most popular Verizon FiOS phone number (it's ranked #6). Most customers call 800-837-4966 for support: Click here for best option

Other customers got on the phone recently because:

Modify new service and appointment request
my fios bill is too high over **.** higher than usual, need bill to be fixed
I would like to upgrade my verizon router. I currently have a MI***WR router, old and o...
I have an issue with ordering FIOS services. I placed an order some months age and your...
Need to discuss past due bill*Phone number please
I did a speed test on our Internet and got these results: Download * *** Upload * **. O...
I WILL BE CHANGING MY PHYSICAL ADDRESS ON February **TH AND NEED TO CANCEL MY SERVICE A...
Intermittent internet directly from modem
Need to change my current service.
Would like to cancel my showtime
was told if billing for triple play was incorrect for *nd month in a row (has been * mo...
need to transfer serves to another home.
Second repair call for channels on tv not loading
received email that my trial or test drive has ended and that now my selection is null...

Help me with my issue

Verizon FiOS E-Care Phone Number 866-326-7937 - Info & Statistics

Phone number to dial866-326-7937
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingE-Care
Call center hoursMon-Sun 8am-9pm EST
Best time to dial2:15pm
Navigate phone maze to a humanWait to be transferred to a live representative
Average wait100
Current wait115
Rank (among phone numbers)6
Rank (overall)7
Alternate methodsphone or facebook or web
Quality of communication68%
Quality of help63%
Customer votes3,495
Best phone number800-837-4966
Information last updatedMon Jan 25 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Verizon FiOS's 866-326-7937 E-Care Number

This Verizon FiOS phone number is ranked #6 out of 9 because 126,522 Verizon FiOS customers tried our tools and information and gave us feedback after they called. The reason customers call 866-326-7937 is to reach the Verizon FiOS E-Care department for problems like Lower My Bill, Cancel Service, Service Outage, Dispute a Charge, Change Plan. As far as we can tell, Verizon FiOS has call center locations in India or Singapore or Philippines or Colorado or Texas or North Carolina and you can call during their open hours Mon-Sun 8am-9pm EST. Verizon FiOS has 9 phone numbers and 11 different ways to get customer help. We've compiled information about 866-326-7937 and ways to call or contact Verizon FiOS with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Verizon FiOS

Calling Verizon FiOS at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Verizon FiOS E-Care can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Verizon FiOS's E-Care department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Verizon FiOS in General

While 866-326-7937 is Verizon FiOS's #6 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-837-4966 is their best customer phone number overall, and we have put together a comparison of their 11 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Verizon FiOS help by calling them, is that other customers give their customer support at this number a 68% score for their communication skills and a 63% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

Verizon FiOS Contact Info

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