Verizon FiOS Customer Service Phone Number

888-553-1555
Hold time now: 15 mins (avg 10)
Best time to call: 8:15am
New customers: 888-910-4366
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Press #, 0#, 0, 0, 0 then 0# OR keep saying "Representative".
Verizon FiOS's #1 Phone Number

Other customers got on the phone recently because:

Hello Chris can I get my service change all upgraded was *** ** channels *** channel fios
Can I change my service over to upgrade it I’m paying more money people don’t act like...
Request technician to come to my home
wifi box problem. looking at wifi extender
With my FIos tv, there is no program information and all my recorded shows have disappeared
Need to cancel service as of Nov **
WiFi connection isn’t working
FIOS TV pic is displaying horizontal lines on screen* all channels* both TVs. So I know...
My Fios TV image of many channels is not stable with broken pictures all the time. It s...
I want to return equipment, but I've been on hold for over ** minutes after being hung...
Set top box in “Den” b continually reboots during download in progress.. do not want to...
I need to change my security questions because they are not working correctly they’re s...
I need a credit because we were without phone, internet and cable for ** hours due to...
Upgraded my plan without asking
Help me with my issue

Verizon FiOS Customer Service Phone Number 888-553-1555 - Info & Statistics

Phone number to dial888-553-1555
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Sun 8am-9pm EST
Best time to dial8:15am
Navigate phone maze to a humanPress #, 0#, 0, 0, 0 then 0# OR keep saying "Representative".
Average wait10
Current wait15
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone or facebook or web
Quality of communication53%
Quality of help88%
Customer votes3,108
Best phone number888-910-4366
Information last updatedSun Nov 10 2019 09:00:00 GMT+0000 (UTC)

Verizon FiOS's 888-553-1555 Customer Service Number

This Verizon FiOS phone number is ranked #2 out of 9 because 126,522 Verizon FiOS customers tried our tools and information and gave us feedback after they called. The reason customers call 888-553-1555 is to reach the Verizon FiOS Customer Service department for problems like Lower My Bill, Cancel Service, Service Outage, Dispute a Charge, Change Plan. As far as we can tell, Verizon FiOS has call center locations in India or Singapore or Philippines or Colorado or Texas or North Carolina and you can call during their open hours Mon-Sun 8am-9pm EST. Verizon FiOS has 9 phone numbers and 11 different ways to get customer help. We've compiled information about 888-553-1555 and ways to call or contact Verizon FiOS with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Verizon FiOS

Calling Verizon FiOS at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Verizon FiOS Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Verizon FiOS's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call. Click here if you want to compare Verizon FiOS's phone numbers against each other.

Contacting Verizon FiOS in General

While 888-553-1555 is Verizon FiOS's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 888-910-4366 is their best customer phone number overall, and we have put together a comparison of their 11 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Verizon FiOS help by calling them, is that other customers give their customer support at this number a 53% score for their communication skills and a 88% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number. Click here to see a comparison of all the phone numbers, social media and other avenues to contact Verizon FiOS.
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