Verizon FiOS Resolution Center

Calling Verizon to talk about their TV services was a surprisingly easy task. I'm tired of paying for television from AT&T, and I'm even more tired of their customer service so I've been exploring other options. The other day, I called Time Warner and that took forever, so I've been putting off this phone call. However, it was shockingly easy to talk to someone at Verizon and I'd call them back if I had any other questions without hesitation. I have to talk to my husband about the pricing, but I'm seriously considering them after my customer service interaction. 

It's more impressive that I was able to talk to someone within two minutes of calling given the fact that Verizon offers phone service, TV service, connected mobile car service, etc. There are lots of reasons why people may call, and there's probably a high demand for customer service. So the fact that they don't have a long wait means that they really have their customers in mind. You don't see that much these days, as everyone is willing to let you sit for hours on the hold line.

When I called, a friendly voice said, "Welcome to Verizon. I'm the Verizon assistant. Your call may be monitored or recorded for customer assurance. Say or enter a phone number, or an account number associated with the account number you're associated with. If you're a new customer, say new customer." I obviously was a new customer so I chose that, and then the voice assistant asked, "Will this be for business or for personal use?"

After I said personal use, it said, "Okay, what’s the five-digit zip code where you would like to get Verizon service? If you don’t know it, tell me the state you're in." It said the zipcode back to me and asked if it was correct. When I verified it was, the system said, "What kind of new service do you want? Say phone, internet, TV, or connected car." I stated that I wanted TV service and the line started to ring immediately.

A voice said, "I'll transfer you to someone who can assist you" and within just a few seconds I was talking to someone about TV services. I couldn't believe how fast the entire process was and the agent that I talked to was very friendly and pleasant. They spoke clear English and we shared a few jokes as they helped me understand what Verizon could offer me.