Updated

Verizon FiOS Customer Service

Phone Number & Contact Info

Verizon FiOS's Best Phone Number

800-837-4966
Toll-free·Calls Customer Service·Most popular Verizon FiOS number
Q:

How do I talk to a live human at Verizon FiOS?

A:Press # instead of entering telephone number or account number, Enter Zip Code. Press 2. Then 1 for Technical Support, 2 for Sales or Account Changes, 3 to Disconnect, 4 for Payment Options, or 5 for Billing.
Q:

Does Verizon FiOS offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sat 8am-7pm, Sun 8am-5pm EST. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 6 minutes and 9 seconds. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

Verizon FiOS Customer Phone Numbers

Technical Support

888-338-9333
Toll-free · Mon-Sat 8am-7pm, Sun 8am-5pm EST · Press # instead of entering telephone number or account number, Enter Zip Code. Press 2. Then 1 for Technical Support, 2 for Sales or Account Changes, 3 to Disconnect, 4 for Payment Options, or 5 for Billing. · Starting with the area code, please say or enter the Verizon number you are calling about.

Call For New Service

833-395-2919
Toll-free · 24 hours, 7 days · Press 1 ·

Resolution Center

888-553-1555
Toll-free · Mon-Sat 8am-7pm, Sun 8am-5pm EST · Press #, 0#, 0, 0, 0 then 0# OR keep saying "Representative". · To get started, I will need your phone number or account number.

Residential Support

888-438-3467
Toll-free · Mon-Sat 8am-7pm, Sun 8am-5pm EST · Keep saying "Operator". For new customers and existing customers. · Sales Department - To get started, I will need your phone number or account number.

E-Care

866-326-7937
Toll-free · Mon-Sat 8am-7pm, Sun 8am-5pm EST · Wait to be transferred to a live representative ·

New Customer Concierge

888-715-3291
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Verizon FiOS phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press # instead of entering telephone number or account number, Enter Zip Code. Press 2. Then 1 for Technical Support, 2 for Sales or Account Changes, 3 to Disconnect, 4 for Payment Options, or 5 for Billing.
Here is how our research team describes the way the Verizon FiOS phone system greets you: Starting with the area code, please say or enter the Verizon number you are calling about.
Below are some clips we've found from Verizon FiOS's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Verizon. I'm the Verizon assistant. Your call may be monitored or recorded by Verizon and our vendors. For quality assurance and security to train our employees and systems. And to personalize your experience. Say enter a phone number. Or account number associated with the question you are calling about. To become a new customer, say new customer."
Excerpt from a call with Verizon FiOS
Wednesday, January 10, 2024 12:09 AM

They may ask your reason for calling (instead of a menu)

"Welcome to Verizon. I'm the Verizon assistant. Verizon and our partners may record or monitor this call for quality, systems training, and personalization.
Say enter a phone number or account number as associated with the question you are calling about.
To become a new customer, say new customer, or you can say I don't have one."
Excerpt from a call with Verizon FiOS
Friday, June 21, 2024 12:11 AM

They may ask you to say or enter information

"Welcome to Verizon. I'm the Verizon assistant. Verizon and our partners may record or monitor this call for quality, systems training, and personalization.
Say enter a phone number or account number if so.
Associated with the question you are calling about. To become a new customer, say new customer, or you can say I don't have one."
Excerpt from a call with Verizon FiOS
Wednesday, June 5, 2024 6:41 PM

What are the hours and when should I call?

Verizon FiOS operates the call center for this 800-837-4966 phone number Mon-Sat 8am-7pm, Sun 8am-5pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 1,455 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Verizon FiOS phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Verizon FiOS staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Verizon FiOS is Sunday. The most busy day to call is Friday, which averages 124% more phone calls by comparison. Again, this is based on a sample of 1,455 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday, which is 531% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Shortest
Wed
Thu
Longest
Fri
Sat

The best time to call Verizon FiOS

In summation, the best day to call Verizon FiOS is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Verizon FiOS staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Calling this Verizon FiOS Customer Number

Christian Allen is the editor / author responsible for this content.
Nov 17, 2023

After calling the Verizon FIOS number, I was connected with an answering machine that prompted me to select a language. I was then warned that my call would be recorded for training, quality assurance and security purposes. This line is open around the clock, and there's no way to leave a message or request a callback if the wait time is too long. 

I was asked to enter my area code or stay on the line if I was not yet a Verizon customer. When I stayed on the line, I was presented with a menu that laid out many of the common reasons for calling Verizon. It was logically laid out and easy to navigate.

The long list included options to become a customer, get prepaid mobile support, and make a payment for a disconnected line. There was also a choice to get support for Verizon home phone, mobile and internet services. Additionally, the menu offered help with finding the number for a mobile device and checking the status of an order. I was also offered assistance with connecting to car WiFi. Finally, if I had a different question, I was told to press 0.

I called to talk to a representative in the sales department about becoming a Verizon customer. It only took me about 10 minutes to connect, but I did call outside of peak hours, around 8 p.m. The agent I spoke to sounded pleasant, but she had a thick accent that was a little difficult to understand. She may have been working in a call center located overseas, but it didn't pose much of a problem. She was still knowledgeable about the company's products and services.

When I asked about Verizon products and the type of services I could attach to them, I received quick, but possibly scripted, answers. The agent let me know about Verizon's WiFi products and the type of installation services available from technicians in select service areas. She also shared information about the pricing and promotions on offer. The representative was able to answer my question about maintenance and support options, letting me know that customer care is available both online and over the phone.

When I asked for clarification on some of the terminology used, she seemed a little less concise and confident with her answers. However, she was knowledgeable about store locations and the company's service areas, informing me that Verizon doesn't offer service in my area. Ultimately, it took about 7 minutes to get all my questions answered.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Verizon FiOS

If you have time to do a bit of reading before you call Verizon FiOS, we recommend you read over some of our problem-specific articles.

How Do I Access My Verizon FiOS Account?

My Verizon FiOS allows you to manage almost every available feature in your account. But to have access to your account, you will have to sign in and then log in using your password and user ID. Learn more about My Verizon FiOS account by contacting the customer service agent at Verizon.

Is Verizon FiOS the Cheapest Internet Service?

While Verizon Fios may not be the cheapest of the internet services available, it is certainly among the top listings for cheap internet services and also for the most channels offered as it offers 425+ channels, which is more than others provide.

Is Verizon FiOS Internet Service Any Good?

If you live in any of the states or cities where Verizon's Fios internet is available, you may be thinking about its suitability as an internet service provider. The company offers just a few internet service plans, but they have competitive rates and low fees. Its customer satisfaction ratings are exceptionally high.

Top Verizon FiOS customer service problems

Click the link above to get answers to just about any Verizon FiOS customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Verizon FiOS, and their purpose. Are any of these similar to the reason you are trying to call?
: "undefined"
- From a call lasting 2m , Jul 10, 2024 1:48 PM
: "undefined"
- From a call lasting 13s , Jul 9, 2024 7:03 PM
: "undefined"
- From a call lasting 5m 12s , Jul 9, 2024 6:57 PM
Seeking a representative: "Hello, I need to speak to a representative."
- From a call lasting 4m 28s , Jul 6, 2024 6:29 PM
Static on phone calls: "I'm getting static on my telephone calls."
- From a call lasting 7m 56s , Jul 3, 2024 6:12 PM
Unclear purpose: ""
- From a call lasting 2m 54s , Jul 3, 2024 12:37 PM
Assistance with account access: "Just put in my number. That's what I think that's what it is."
- From a call lasting 1m 54s , Jul 2, 2024 12:11 AM
Purpose unclear: " "
- From a call lasting 7m 24s , Jul 1, 2024 2:52 PM
Technical assistance for Wi-Fi setup: "Setting up Wi-Fi, what's up there?"
- From a call lasting 9m 21s , Jul 1, 2024 1:15 AM
No clear purpose: ""
- From a call lasting 2m 47s , Jun 27, 2024 8:47 PM

More Verizon FiOS Customer Service Contacts

There are of course other ways to contact Verizon FiOS customer service besides the phone. Below we list the best ones, by medium.

Verizon FiOS Customer Service on Facebook / Messenger

Some customer service teams, like that of Verizon FiOS, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Verizon FiOS Customer Help Desk / Web Support

verizon.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Verizon FiOS customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Verizon FiOS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Verizon FiOS agent. This phone number is Verizon FiOS's best phone number because 126,522 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-837-4966 include Lower My Bill, Cancel Service, Service Outage, Dispute a Charge, Change Plan and other customer service issues. The Verizon FiOS call center that you call into has employees from India, Singapore, Philippines, Colorado, Texas, North Carolina and is open Mon-Sat 8am-7pm, Sun 8am-5pm ET according to customers. In total, Verizon FiOS has 7 phone numbers. It's not always clear what is the best way to talk to Verizon FiOS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Verizon FiOS. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Verizon FiOS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Compare Verizon FiOS Customer Service

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