Verizon FiOS Phone Number

Calling Verizon FiOS customer service faster by GetHuman

888-910-4366
Customer service
888-858-0822
New customers
Current Wait: 12 mins (10m avg)
Hours: Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST; best time to call: 2:45pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Lower My BillCancel ServiceService OutageDispute a ChargeChange PlanA different issue
Get to a live person fastest: Press 1 for customer service, press 2 to sign up for new service
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Reasons customers like you called recently

I would like to contact the financial services department. There has been a problem wit...
an hr ago
Cannot disable closed captioning
6h ago
Nothing happened I just recently got Verizon and they said i would get a $*** visa gift...
17h ago
Renegotiate new contract
20h ago
Billing is showing discepencies and over do arms. Why.
21h ago
I'd like to know what my options are for lowering our TV bill
a day ago
The remote is not functioning it is the one for my main TV. It will turn on and o...
a day ago
Did not receive my remote control yet that I ordered last week
a day ago
Remote not working has new batteries
a day ago
resolve my refund status
2d ago
First bill is incorrect. Installation fee when it was supposed to be free.
2d ago
I got a new iphone ** and tried to add the LTE everything else got set up to the new ph...
3d ago
No service I want to talk to someone
3d ago
DVR will not record desired channel.
3d ago
Dispute early termination fee - have it removed
3d ago
See more recent reasons for callingHelp me with my issue
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Our Editor's Notes on Verizon FiOS's Phone-Based Customer Care

Verizon FiOS is a bundled wireless communication service that provides home phone, Internet and television service to its customers. With over five million customers in nine states, Verizon FiOS operates a busy customer service operation that includes phone-based customer care.

Why do People Call Verizon FiOS Customer Service?

Many people prefer to ask questions and resolve issues via a conversation with a customer service representative. The reasons why people call Verizon FiOS are varied and include:

  • Starting new service
  • Adding or changing services
  • Questions about available services
  • Canceling services
  • Requesting technical support
  • Billing questions and issues
  • Scheduling technician appointments
  • Transferring service due to relocation
  • Arranging for the return or repair of equipment

Tips for Calling Verizon FiOS Customer Support

Many people find calling customer service to be a frustrating experience, even when the customer service is of high quality. Here are some tips for getting the best results from your call to Verizon FiOS customer support:

  • Be sure to have your account number handy when calling Verizon FiOS customer service. Your customer service representative may have an easier time locating your account if you can read the number it him or her over the phone. You can find your account information on your bill or from your online account dashboard.
  • If you are calling for technical support, be aware that the phone representative may have to run remote diagnostic tests on your equipment. If you are calling about your television service, make sure you are calling from a place where you can see your TV and use your remote control.
  • Similarly, if you are calling about your Internet service, make your call from a room where you can access your computer and your router.
  • Verizon FiOS offers a phone call-back service. You can avoid waiting on hold by requesting a call from the next available customer service agent from Verizon's website or mobile app. You can also schedule a call for a time that suits you best.
  • If you call Verizon FiOS customer service and find yourself in an automated voice mail menu, keep pressing 0. You'll eventually be connected to a live agent.

How do Consumers Feel About Verizon FiOS Phone-Based Customer Service?

Customers have mixed feelings about Verizon FiOS customer service, which isn't unusual: Many large companies struggle to maintain consistent customer service throughout their organizations.

One major consumer advocacy website's "consumer choice" poll gave high marks to Verizon FiOS within its Subscription TV category.

On the other hand, a writer for a major IT publication reported in December of 2019 that he was given abysmal customer service by Verizon FiOS when he wanted to cut the cord and purchase stand-alone Internet service. He was put on hold for long periods of time and was quoted one price, only to be told that the original quote was wrong and that he'd have to pay a much higher amount each month.

What Kind of Things Can Verizon FiOS Customer Service Resolve?

Most consumer issues can be resolved through a call to Verizon FiOS customer care. These issues include starting, ending, changing, and transferring service, technical support, and questions about your bill.

While problems with equipment and wiring can often be diagnosed, and sometimes even resolved over the phone, some situations require a technician visit or sending equipment in for repair. A telephone representative can offer guidance and instructions, but a resolution won't happen over the phone.

What if my Call to Verizon FiOS is Unsuccessful?

There are few things more frustrating than waiting to speak to a customer service representative only to have to end the call feeling that nothing got accomplished during your conversation. There are, however, things that you can do to address the issue, including calling back or getting in touch with Verizon FiOS through other means.

First, though, take a few minutes to jot down some notes from the previous call. This can be useful when trying to escalate your concern with Verizon FiOS.

Next, write down what your issue is, what you've tried to do to resolve it and what you'd like Verizon FiOS to do for you. By having this information in front of you when you reconnect with Verizon, you'll be better able to stay on point and communicate your situation.

Once you have your completed notes in front of you, try one of the following:

Call back: Verizon FiOS representatives are people and some are better at their jobs than others. The next agent you talk to may be able to resolve your issue or send it to someone who can.

Try live chat: Verizon FiOS offers a live chat option from its website and mobile app. If you are more comfortable communicating in writing, live chat may be for you. Text-based communication also provides you with a record that can be useful if you need to escalate your case.

Reach out via social media: Verizon FiOS maintains a presence on multiple social media platforms. These platforms are monitored by customer care specialists 24/7. As with live chat, you'll have the benefit of a text-based record of your conversation with the agent.

Customer Number 888-910-4366 - by the Numbers

Phone number to dial
888-910-4366
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST
Best time to dial
2:45pm
Navigate phone maze to a human
Press 1 for customer service, press 2 to sign up for new service
Average wait
10
Current wait
12
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or facebook or web
Quality of communication
57%
Quality of help
56%
Customer votes
6,261
Information last updated
Tue Dec 10 2019 09:00:00 GMT+0000 (UTC)

Verizon FiOS's Best Toll-Free/800 Customer Phone Number

This is Verizon FiOS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Verizon FiOS agent. This phone number is Verizon FiOS's Best Phone Number because 126,522 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-910-4366 include Lower My Bill, Cancel Service, Service Outage, Dispute a Charge, Change Plan and other customer service issues. The Verizon FiOS call center that you call into has employees from India, Singapore, Philippines, Colorado, Texas, North Carolina and is open Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST according to customers. In total, Verizon FiOS has 9 phone numbers. It's not always clear what is the best way to talk to Verizon FiOS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Verizon FiOS - by phone or otherwise

While 888-910-4366 is Verizon FiOS's best toll-free number, there are 11 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Verizon FiOS customers, is by calling their 888-553-1555 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 888-553-1555 for Customer Service. If you think this information is inaccurate or know of other ways to contact Verizon FiOS please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Verizon FiOS.

What is GetHuman's Relationship to Verizon FiOS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Verizon FiOS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Verizon FiOS Contact Info

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