Verizon FiOS Customer Service

Phone Number & Contact Information

800-837-4966
Toll-free·Calls Customer Service·Most popular Verizon FiOS number
Q:How do I get a live human at Verizon FiOS?
A:Press # instead of entering telephone number or account number, Enter Zip Code. Press 2. Then 1 for Technical Support, 2 for Sales or Account Changes, 3 to Disconnect, 4 for Payment Options, or 5 for Billing.
Q:Does Verizon FiOS offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sat 8am-7pm, Sun 8am-5pm EST. The least busy day is Sunday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 33 minutes. The longest hold times are on Friday, and the shortest are on Tuesday.

More Verizon FiOS Customer Phone Numbers

888-338-9333 - Technical Support
Toll-free · Press # instead of entering telephone number or account number, Enter Zip Code. Press 2. Then 1 for Technical Support, 2 for Sales or Account Changes, 3 to Disconnect, 4 for Payment Options, or 5 for Billing. · Starting with the area code, please say or enter the Verizon number you are calling about.
833-395-2919 - Call For New Service
Toll-free · Press 1 ·
888-553-1555 - Resolution Center
Toll-free · Press #, 0#, 0, 0, 0 then 0# OR keep saying "Representative". · To get started, I will need your phone number or account number.
888-438-3467 - Residential Support
Toll-free · Keep saying "Operator". For new customers and existing customers. · Sales Department - To get started, I will need your phone number or account number.
866-326-7937 - E-Care
Toll-free · Wait to be transferred to a live representative ·
888-715-3291 - New Customer Concierge
Toll-free · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Verizon FiOS phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press # instead of entering telephone number or account number, Enter Zip Code. Press 2. Then 1 for Technical Support, 2 for Sales or Account Changes, 3 to Disconnect, 4 for Payment Options, or 5 for Billing.
Here is how our research team describes the way the Verizon FiOS phone system greets you: Starting with the area code, please say or enter the Verizon number you are calling about.
Below are some clips we've found from Verizon FiOS's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Verizon. I'm the Verizon assistant. Your call may be monitored or recorded by Verizon and our vendors. For quality assurance and security to train our employees and systems. And to personalize your experience. Say enter a phone number. Or account number associated with the question you are calling about. To become a new customer, say new customer."
Excerpt from a call with Verizon FiOS
Wednesday, January 10, 2024 12:09 AM
They may ask you to say or enter information
"Welcome to Verizon. I'm the Verizon assistant. Your call may be monitored or recorded by Verizon and our vendors for quality assurance and security to train our employees and systems. And to personalize your experience. Say enter a phone number.
Or account number associated with the question you are calling about.
To become a new customer, say new customer, or you can say I don't have one."
Excerpt from a call with Verizon FiOS
Wednesday, March 27, 2024 7:27 PM

What are the hours and when should I call?

Verizon FiOS operates the call center for this 800-837-4966 phone number Mon-Sat 8am-7pm, Sun 8am-5pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 507 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Verizon FiOS phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Verizon FiOS staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Verizon FiOS is Sunday. The most busy day to call is Monday, which averages 169% more phone calls by comparison. Again, this is based on a sample of 507 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Verizon FiOS is Thursday.

Why call this Verizon FiOS number?

Below is a sample of recent calls to Verizon FiOS, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with discount: "I'm calling because I was told that my wife could get a teacher's discount."
- From a call lasting 6m 36s , Apr 16, 2024 6:34 PM
Inquiry about FiOS packages: "I was calling concerning whatever package is there with Fios."
- From a call lasting 14m 48s , Apr 8, 2024 3:03 PM
Making payment: "Hi, I would like to make a payment."
- From a call lasting 8m 21s , Mar 27, 2024 7:27 PM
Device unlock assistance: "Hi, I need help unlocking my iPhone as it's saying SIM locked and I don't have an account, only the IMEI number."
- From a call lasting 27m 41s , Mar 22, 2024 8:52 PM
Internet not working: "I'm not gonna get paid for today."
- From a call lasting 24m 12s , Mar 21, 2024 2:37 PM
Technical support: "No."
- From a call lasting 4m 18s , Mar 17, 2024 9:33 PM
Long-standing TV issue: "I'm going to be canceling my subscription with you guys after I've been with you for twelve years because this has been the worst experience I've ever had with any kind of cable situation."
- From a call lasting 15m 26s , Mar 17, 2024 2:39 AM
Internet connection issue: "I have zero Internet access and I don't even understand why."
- From a call lasting 15m 21s , Mar 15, 2024 1:52 PM
TV network connection issue: "Hi. My TV is not working. I'm not sure what happened, but it just says network disconnected."
- From a call lasting 12m 42s , Mar 14, 2024 1:33 AM
Return unwanted equipment: "I'm calling about returning some items that were dropped off here that we didn't order."
- From a call lasting 17m 42s , Mar 13, 2024 3:55 PM

My Experience Calling 800-837-4966

Nov 17, 2023

After calling the Verizon FIOS number, I was connected with an answering machine that prompted me to select a language. I was then warned that my call would be recorded for training, quality assurance and security purposes. This line is open around the clock, and there's no way to leave a message or request a callback if the wait time is too long. 

I was asked to enter my area code or stay on the line if I was not yet a Verizon customer. When I stayed on the line, I was presented with a menu that laid out many of the common reasons for calling Verizon. It was logically laid out and easy to navigate.

The long list included options to become a customer, get prepaid mobile support, and make a payment for a disconnected line. There was also a choice to get support for Verizon home phone, mobile and internet services. Additionally, the menu offered help with finding the number for a mobile device and checking the status of an order. I was also offered assistance with connecting to car WiFi. Finally, if I had a different question, I was told to press 0.

I called to talk to a representative in the sales department about becoming a Verizon customer. It only took me about 10 minutes to connect, but I did call outside of peak hours, around 8 p.m. The agent I spoke to sounded pleasant, but she had a thick accent that was a little difficult to understand. She may have been working in a call center located overseas, but it didn't pose much of a problem. She was still knowledgeable about the company's products and services.

When I asked about Verizon products and the type of services I could attach to them, I received quick, but possibly scripted, answers. The agent let me know about Verizon's WiFi products and the type of installation services available from technicians in select service areas. She also shared information about the pricing and promotions on offer. The representative was able to answer my question about maintenance and support options, letting me know that customer care is available both online and over the phone.

When I asked for clarification on some of the terminology used, she seemed a little less concise and confident with her answers. However, she was knowledgeable about store locations and the company's service areas, informing me that Verizon doesn't offer service in my area. Ultimately, it took about 7 minutes to get all my questions answered.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact Verizon FiOS Customer Service

There are of course other ways to contact Verizon FiOS customer service besides the phone. Below we list the best ones, by medium.
Facebook / Messenger
Some customer service teams, like that of Verizon FiOS, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Verizon FiOS's website
As a last, sometimes only, resort- Verizon FiOS customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Verizon FiOS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Verizon FiOS agent. This phone number is Verizon FiOS's best phone number because 126,522 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-837-4966 include Lower My Bill, Cancel Service, Dispute a Charge, Service Outage, Change Plan and other customer service issues. The Verizon FiOS call center that you call into has employees from India, Singapore, Philippines, Colorado, Texas, North Carolina and is open Mon-Sat 8am-7pm, Sun 8am-5pm ET according to customers. In total, Verizon FiOS has 7 phone numbers. It's not always clear what is the best way to talk to Verizon FiOS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Verizon FiOS. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Verizon FiOS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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How to call Verizon FiOS

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