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Verizon FiOS Customer FAQ

Top Answers & How-to Guides

What is Verizon FiOS's Phone Number?

The question we are asked most often is about how to talk to Verizon FiOS customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Get Verizon FiOS to Lower My Monthly Rate?

This article discusses the many ways Verizon has to help customers lower their Verizon Fios Bill. Whether you are eligible for a discount...

What Do I Do If I'm Missing Channels on My Fios Account?

If you are missing some channels from your Fios account, you can try restoring them through some troubleshooting tips. Firstly, check...
Ask any question you have about Verizon FiOS customer service, get an answer now.

Recent Verizon FiOS Customer Questions

Need to schedule a service call

To schedule a service call with Verizon FiOS, visit your online account and navigate to the "Technical Assistance" or "Support" sections. These will guide you through the process of troubleshooting your service issue. If the problem persists and you require a technician, the online system will present an option to schedule a visit. You can choose a time slot that works best for you. Alternatively, you can schedule a service call via the My Fios app. Remember to be precise about your issue so the technician can better prepare for their visit.
Asked Apr 16, 2024 10:17 PM

I booked an appointment with a Verizon Fios representative but I need to cancel it, how do I cancel it?

You can cancel your appointment with the Verizon FiOS representative through your Verizon account. To do this, you need to log into your account and navigate to the "Appointments" section. There you can view your upcoming appointments and have the option to cancel. If you're using the My Fios App on your phone, similar steps apply: log in, click the navigation menu, select "Appointments" and follow the prompts to cancel. You may also be able to cancel by following the link provided in the confirmation email you received when you originally made the appointment.
Asked Apr 14, 2024 3:23 PM

Password issue merging Fios account to my Verizon account

If you're having trouble merging your FiOS account to your Verizon account due to a password issue, it may be best to reset your password. Visit the My Verizon website, click on "Forgot your Info," and follow the instructions to reset your password. Once that is done, attempt to merge the accounts again. You typically need the user ID or Verizon mobile number and the billing ZIP code associated with your Verizon account to complete the process.
Asked Mar 18, 2024 1:57 PM

Help me with my Verizon FiOS customer service issue

Equipment and Modems

Is It Worth It Buy My Own Home Internet Equipment?

Renting equipment from Internet providers has long been the default option for many consumers. However, some are choosing to purchase...

What's the Best Verizon FiOS Modem for My Home?

At Gethuman, we understand how difficult and challenging it can be to find a modem that works for you. For this reason, we compile...

Can I use my own modem with Verizon FiOS?

Yes, you can use your own modem with Verizon FiOS. However, it is important to note that Verizon provides their own unique modem called...

Setup and Installation

How Do I Schedule an Installation Appointment with Verizon FiOS?

Prospective Verizon Fios customers can schedule installation through the Verizon Fios website or by calling Verizon customer service....

How Do I Switch My Internet Provider to Verizon FiOS?

In three simple steps, you can switch your internet provider to Verizon Fios. All you need to do is find out if they are available...

How Do I Return Verizon FiOS Equipment After I've Canceled?

You can return Verizon FiOS equipment by taking them to the nearest Verizon store. You can also ship them to the company directly.

How Do I Move My Verizon FiOS Service to a New Address?

Provided that your new address appears on the Verizon area coverage map, you can comfortably move into your new address with your favorite...

Service and Quality

Does Verizon FiOS Have the Best Customer Satisfaction for Internet Service?

If you are considering Verizon as an internet service provider, you may be wondering how well customers of Verizon's Fios internet...

Is Verizon FiOS Internet Service Any Good?

If you live in any of the states or cities where Verizon's Fios internet is available, you may be thinking about its suitability as...

How Do I Report a Problem with My Verizon FiOS Internet Service?

Many things could be causing your FiOS internet service problems, including a wifi outage or issues with your internet connection....

How Do I Report a Verizon FiOS Service Outage?

A Verizon FiOS service outage can cause substantial disruption to your life. An outage may be a result of horrific weather or a planned...

Billing and Account Management

How Do I Get Verizon FiOS to Lower My Monthly Rate?

This article discusses the many ways Verizon has to help customers lower their Verizon Fios Bill. Whether you are eligible for a discount...

How Do I Set Up Autopay for My Verizon FiOS Bill?

This simple guide explains how Verizon FiOS customers can set up autopay for their internet bill. If you are a Verizon customer who...

How Do I Switch My Verizon FiOS Account to Be Paperless?

Verizon FiOS has offered fiber-optic powered telecommunication services in the United States since 2005 and has gained notable popularity...

How Do I Make a Payment Arrangement with Verizon FiOS?

Customers can make a payment arrangement with Verizon FiOS. There are two ways of going about it first, you can do it online via your...

How Do I Access My Verizon FiOS Account?

My Verizon FiOS allows you to manage almost every available feature in your account. But to have access to your account, you will have...

How Can I Lower or Monitor My Verizon FiOS Bill?

It is essential to regularly check on your usage to avoid spending a lot of money on useless products and services. Getting a cheaper...

How Can I Access My Verizon FiOS Bill and Settings Online?

This article outlines how to access your online Verizon FiOS account. If you need to access your current and past bills online or you...

Channel and Service Issues

What Do I Do If I'm Missing Channels on My Fios Account?

If you are missing some channels from your Fios account, you can try restoring them through some troubleshooting tips. Firstly, check...

How Do I Remove a Premium Channel on Verizon FiOS?

Verizon FiOS offers its customers numerous channels over its fiber network. Such channels can hurt the pockets of customers, but you...

Availability and Upgrades

What Are the Best Cable and Internet Companies According to Acsi?

The top five Internet and cable TV companies in the United States, as reported by ACSI, have significant overlap. In general, people...

How Do I Check If Verizon FiOS Business Is Available at My Work Address?

Need to see if you can get Verizon FiOS for your business? FiOS is offered in numerous metropolitan centers in the Northeast and Mid-Atlantic....

How and When Can I Upgrade My Verizon FiOS Phone or Service?

If you wish to upgrade your Verizon FiOS phone, you have plenty of options. You no longer need to wait until your contract period is...

Connection and Speed

How Do I Set Up My In-Home Wi-Fi to Maximize Range and Speed?

There is a lot you can do to improve your Internet speeds, including placing your router in a central space and reducing the amount...

What Internet Speed Do I Need from Verizon FiOS?

This guide outlines how Verizon FiOs customers can determine what internet speed they require. If you're considering a Verizon FiOS...

Troubleshooting and Support

How Do I Fix Buffering Problems with Verizon FiOS?

This article discusses the problem of frequent buffering interruptions when viewing streaming video using the Verizon FiOS Internet...

How Do I Report a Problem with My Verizon FiOS Wireless / Mobile Phone?

If there was a problem with your Verizon FiOS wireless/ mobile phone, try troubleshooting it before asking the support agents for help....

How Do I Fix a Broken Verizon FiOS Phone If I Have Insurance?

Follow these simple steps to fix a broken Verizon FiOS phone if you have insurance (device protection).

How Do I Check If There's a Verizon FiOS Internet or Cell Service Outage?

Something not working with your FiOS account? Did the internet just stop working? Here's how you can check for an outage.

How Do I Check If Verizon FiOS Service Is Available in My Area?

Need to find out if you can get Verizon FiOS? FiOS is offered in 10 states, but not across all of the state. This step-by-step guide...

How Do I Dispute Charges on My Verizon FiOS Bill?

If you're currently a Verizon FiOS customer and need to dispute a charge, follow the simple instructions outlined here.

Account Security

How Do I Report Fraud to Verizon FiOS?

Verizon FIOS helps to ensure the security of people against identity thefts and account hacking. When you decide to file a fraud claim...

How Do I Reset My Verizon FiOS Pin?

Resetting your online account PIN with Verizon FiOS can be quite easy with the guide above. However, we understand that sometimes handling...

How Do I Recover a Lost Password or Pin for My Verizon FiOS Account?

This short article will guide you through the steps you need to take in the event that you have forgotten you Verizon FiOS account...

Cancellation and Changes

How Do I Transfer My Verizon FiOS Account to Another Carrier?

Verizon FiOS provides data, telephone and TV bundles. When you no longer want the service you can transfer your account to a new carrier....

How Do I Downgrade My Verizon FiOS Package?

The good news is, yes you can get out of a contract and reduce your Verizon FiOS package to a lower one. The bad news is this may cost...

How Much Does It Cost to Cancel My Verizon FiOS Plan?

How much it costs to cancel a Verizon FiOS plan mostly depends on your contract's terms and timeline. It is also dependent on how you...

How Do I Cancel My Verizon FiOS Service?

When it comes to the cancellation of your Verizon FiOS service, you need to know the process from start to finish. Luckily, a customer...

Contact and Communication

How Do I Get in Touch with Verizon FiOS Corporate Office About a Legal Matter?

You may need to contact Verizon FiOS corporate over a legal matter. Where do you start? Verizon FiOS corporate can be contacted in...

How Do I Change Primary Contact for My Verizon FiOS Account?

Verizon FiOS allows you to change primary contact for your account. It allows you to transfer ownership of your account to someone...

Bill Disputes and Payments

How Can I Get Out of Paying My Verizon FiOS Bill?

The entire process of getting out of paying My Verizon FiOS depends on how you present your case to the customer service representative....
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