Does Verizon FiOS Have the Best Customer Satisfaction for Internet Service?

If you are considering Verizon as an internet service provider, you may be wondering how well customers of Verizon's Fios internet service are satisfied with the company. Verizon Fios is consistently rated as one of the best customer satisfaction records by many customer satisfaction studies, such as those of J.D. Power, the American Consumer Satisfaction Index, the Better Business Bureau, and more.

Verizon's Fios internet is a relatively recent addition to the internet service provider field, and it's mostly available along the East Coast. However, it's expanding further west, and offers services in cities across the nation. If you're considering getting Verizon for your internet services, you're probably wondering how satisfied Verizon customers have been with the company. Read on to learn how the company has rated in customer satisfaction studies.

Verizon Fios' American Consumer Satisfaction Index Rating

Verizon internet has received a 70 out of 100 rating from the American Consumer Satisfaction Index. That's the highest rating that the ACSI has given to any internet service provider in the nation, and indicates very few customer complaints of any sort.

Verizon Fios' J.D. Power Rating

The J.D. Power annual customer satisfaction study awarded Verizon's internet service 769 out of 1,000 points. This is the highest out of all internet service providers in the region the company serves.

Verizon Fios' Rating

Verizon Fios' customer satisfaction score on is 3.96 out of 5. This is one of the top ISP customer satisfaction ratings on the site.

Verizon's Better Business Bureau Rating

The Better Business Bureau doesn't keep track of Verizon Fios separately from Verizon Communications, which is the parent company. However, the BBB gives Verizon Communications an A+ rating, which means relatively few customer complaints about a company of its size.

The Takeaway

Verizon Fios consistently scores very high customer satisfaction scores. In some cases, its scores are the highest out of all of its competitors and potential competitors. If it does not have the best customer satisfaction rate in the nation, it clearly has a rate that is close to the best.

Contacting Verizon Fios

If you have specific questions else you need to have answered about the company's internet services, contact one of its customer support representatives. You can do so by phone or on a help forum.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Does Verizon FiOS Have the Best Customer Satisfaction for Internet Service?

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for Verizon FiOS Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon FiOS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Does Verizon FiOS Have the Best Customer Satisfaction for Internet Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Verizon FiOS

Asked 3 years ago
Updated 2 years ago
Viewed 873,303 times
Verizon FiOS
Verizon Fios customer satisfaction
Verizon internet customer satisfaction
Verizon internet ratings

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!