Does Verizon FiOS Have the Best Customer Satisfaction for Internet Service?

If you are considering Verizon as an internet service provider, you may be wondering how well customers of Verizon's Fios internet service are satisfied with the company. Verizon Fios is consistently rated as one of the best customer satisfaction records by many customer satisfaction studies, such as those of J.D. Power, the American Consumer Satisfaction Index, the Better Business Bureau, and more.

Verizon's Fios internet is a relatively recent addition to the internet service provider field, and it's mostly available along the East Coast. However, it's expanding further west, and offers services in cities across the nation. If you're considering getting Verizon for your internet services, you're probably wondering how satisfied Verizon customers have been with the company. Read on to learn how the company has rated in customer satisfaction studies.

Verizon Fios' American Consumer Satisfaction Index Rating

Verizon internet has received a 70 out of 100 rating from the American Consumer Satisfaction Index. That's the highest rating that the ACSI has given to any internet service provider in the nation, and indicates very few customer complaints of any sort.

Verizon Fios' J.D. Power Rating

The J.D. Power annual customer satisfaction study awarded Verizon's internet service 769 out of 1,000 points. This is the highest out of all internet service providers in the region the company serves.

Verizon Fios' HighSpeedInternet.com Rating

Verizon Fios' customer satisfaction score on HighSpeedInternet.com is 3.96 out of 5. This is one of the top ISP customer satisfaction ratings on the site.

Verizon's Better Business Bureau Rating

The Better Business Bureau doesn't keep track of Verizon Fios separately from Verizon Communications, which is the parent company. However, the BBB gives Verizon Communications an A+ rating, which means relatively few customer complaints about a company of its size.

The Takeaway

Verizon Fios consistently scores very high customer satisfaction scores. In some cases, its scores are the highest out of all of its competitors and potential competitors. If it does not have the best customer satisfaction rate in the nation, it clearly has a rate that is close to the best.

Contacting Verizon Fios

If you have specific questions else you need to have answered about the company's internet services, contact one of its customer support representatives. You can do so by phone or on a help forum.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Does Verizon FiOS Have the Best Customer Satisfaction for Internet Service?

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