In a nutshell: The primary contact on your Verizon Fios account plays an important role. They're the main point of contact for everything from billing to adding a new line. If you want to change the primary contact on your own account, it's essential to understand the process and determine if it's possible before your next billing cycle.
The primary contact on your Verizon Fios account plays an important role. They're the main point of contact for everything from billing to adding a new line. If you want to change the primary contact on your own account, it's essential to understand the process and determine if it's possible before your next billing cycle.
Details about the new primary contactReason why you're changing the primary contact
Visit the Verizon website.
Locate the Verizon menu. You'll see it in the upper-right corner of the Verizon homepage. Three stacked horizontal lines represent it.
Click on the three black horizontal lines in the upper-right corner of the Verizon homepage. This will expand the menu.
Find the "Support" line. It's a little more than halfway down the Verizon menu.
Click on the "Support" line, which will direct you to the support page featuring "Verizon Support" in large black lettering at the top. Underneath it states, "Find the right resources and discover more about your devices and services."
Find the Verizon search line. It says "How can we help you?" with a small magnifying glass icon at the right end.
Click on the Verizon search bar. This will open the search feature and your phone's keyboard.
Type "Fios primary contact," then press the search button on your phone's keyboard.
Look through the search results until you find the Verizon link that best applies to your situation. For example, since you want to change the primary contact on your Verizon Fios account, one of the best search results would be "Managing your Verizon home account FAQs."
Click on the "Managing your Verizon home account FAQs" link to go to the page of the same name.
Read through the information on the "Managing your Verizon home account FAQs" page. Try any of the provided suggestions about how to make the switch. If you couldn't complete the change, please proceed to the next step.
Consider reaching out to Verizon customer support if you weren't able to switch the primary contact for your Verizon Fios account. They can provide you with information about whether it's possible for your account. If it is, they can guide you through the process or may even be able to change the details on their end. The Verizon representative may ask you why you want to change the primary contact, so be prepared with an answer in case.
If you want to switch the primary contact on your Verizon Fios account, it's best to do so before your next billing cycle. This ensures all changes are in place with the company in time for the new bill.
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