How Do I Change Primary Contact for My Verizon FiOS Account?
Verizon FiOS allows you to change primary contact for your account. It allows you to transfer ownership of your account to someone else. There are a few options to contact the support team if you run into any challenges.
How Do I Change Primary Contact for My Verizon FiOS Account?
Verizon FiOS, also known as FiOS, is a television, telephone, and bundled internet access service that operates on a fiber-optic communications network. It serves more than five million customers in the United States.
Changing the Name on Your Verizon FiOS Account
If you have had a legal name change, you may contact FiOS and ask to change the name on your account. The best way to request a name change is by contacting the support team on the phone.
Transferring Ownership
There are a few times when you may wish to transfer the ownership of your account to someone else. In such instances, the primary contact will change to suit the new owner. The main reason for transferring ownership is death. You should have the billing account.
Contact the support team and they will help you transfer ownership.
If the account holder is not dead, both the current account holder and the one assuming ownership must be present. When contacting the support team, they both need to stay on the phone until the process is complete.
The outgoing customer will be responsible for all billed charges to the date of effective account transfer. After that date, the new account owner will be responsible for them.
Outgoing Account Owner
If you have any FiOS Extras or Broadband Essentials, you are at liberty to keep or disconnect them. After transferring your account ownership. The changes have no impact on your Verizon email account.
The contents of your FREE Verizon Cloud 5GB storage feature will be lost after transferring your account. You may upgrade to paid Cloud storage.
If the Change of Account Ownership order is not complete, the outgoing customer will continue to be financially responsible for the account. You must make a new request.
Assigning or Changing Your Device Name
Assigning names for your devices makes it easy for you to identify the user and device type on your account.
- Open the ‘Account Overview' page
- Click ‘Edit Device Name' next to the relevant device
- Enter names for your device
- Click ‘Save Changes'
If you need help, you may seek support from Verizon FiOS. The best way to contact them is on the phone. You will be connected with a support agent who may help you get the help you need. You may have to call a few times before getting the help you need. When you contact the support team on the phone, the support agents may ask you to provide identification details. Do it as soon as you can.
If you don't need to speak with an agent, you may get help from Facebook/Messenger. It is a good option as it allows you to seek help in public or in private. If you post your issue in public, you are likely to get help fast. You also get opinions from other customers who have been in similar situations. When seeking support on Facebook, the support agents may ask you to continue communication on the phone.
The Verizon FiOS help desk is a great platform to seek support. It has issue-specific topics, targeted tips, and suggestions that may help you. Consider seeking support on the help desk before looking into other options. On the help desk, the support agents may ask you to continue communications on the phone.
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