How Do I Update Information in My Verizon FiOS Account?

How Do I Update Information in My Verizon FiOS Account?

You can change your Verizon FiOS information whenever you please. If you have any challenges in the process, you may seek help from the customer care agents. Keep reading to find out some of the information that you may change on Verizon FiOS.

Updating Your Billing Address

You can change your billing address if you are an Account Manager or an Account Owner. Follow these steps to change your billing address online.

1. Open the page ‘Change Billing Address' in My Verizon

2. Enter your updated address

3. Click ‘Submit'

You may also update your billing address using the My Verizon app.

1. Click on the three-line menu icon at the top of the screen
2. Click ‘Account' and sign in
3. Click ‘Account Settings' and then ‘Manage Addresses'
4. Change your Billing address and click ‘Edit'

After updating your billing address, the changes will be effected within 24 hours.

If you are trying to update your address but receiving an error message, it may be because the database cannot recognize your address. Whenever you enter your address, it must be scanned against the USPS address database before being accepted. There are a few tips to keep in mind when entering your address. Some of them include the following;

1. If there is a direction suffix in your street name, do not leave it out
2. Try both word and numeric versions of your street
3. Write your complete street address. Do not leave out words such as Avenue or Drive
4. Avoid punctuations such as commas
5. If your community has a unique name, enter it rather than your city name

If You Received an Address Change Notification When You Didn't Make a Change

Your billing information will be updated according to files from the USPS. They are sent monthly with updates of your new residence for at least 30 days. When the USPS receives your change of address updates, any mail that is identified with your old address is forwarded to your new address. If you have any complaints about your updated address, you may ask for help in the nearest USPS location.

Updating Your Name

If you wish to change your name on Verizon FiOS, you may contact the customer service team and ask for help. However, you must prove that you have had a legal name change. The customer support agents may ask for your billing account number as well.

Contacting the Support Team

You may speak with a customer care representative if you need help updating your Verizon FiOS information.

The best way to contact Verizon FiOS is on the phone. It is the only option to speak directly with a support agent. They will ask about your problem and advise you on how to solve it. You may have to call several times before getting help.

Consider seeking support on FB/Messenger if you don't want to speak with a support representative. You may ask for help in public or private depending on your needs. The support agents may ask you to continue your communication on the phone.

The Verizon FiOS is an excellent support alternative. The help pages cover issue-specific topics. You can get the answers to some of the most common questions. On the help desk, you can learn from the experiences of other Verizon FiOS users.