In a nutshell: If your current Verizon Fios plan isn't ideal for you, switching to a lower-tier option can provide what you need at a different price. It may be possible to change your plan online or through the app. However, you might also want to speak to a customer service representative if you require assistance. The steps below can help you start the process of downgrading your Verizon Fios plan.
If your current Verizon Fios plan isn't ideal for you, switching to a lower-tier option can provide what you need at a different price. It may be possible to change your plan online or through the app. However, you might also want to speak to a customer service representative if you require assistance. The steps below can help you start the process of downgrading your Verizon Fios plan.
Visit the Verizon website.
Locate the Verizon menu. You'll find it in the upper-right corner of the website. It's easily recognizable by its three black horizontal lines.
Click on the three black horizontal lines to open the Verizon menu.
Browse the Verizon menu until you find the "Support" line.
Click on the "Support" line. Doing so will take you to the "Verizon Support" page. It says "Verizon Support" followed by "Find the right resources and discover more about your devices and services." at the top.
Find the Verizon search line. It's directly under "Find the right resources and discover more about your devices and services." The search line says "How can we help you?" and has a magnifying glass icon on its right end.
Click on the Verizon search line. This will expand the search feature and show your phone's keyboard.
Type "Change fios plan" and click the "search" button on your phone's keyboard.
Scroll through the search results until you find the link that says "Add or Change TV, Internet & Phone Service Verizon Billing & Account. Click on the link when you see it. This will take you to a page that says "Add or make changes to your home services."
Read the "Add or make changes to your home services" page. Follow the instructions to change your Verizon Fios plan through your account. If you're unable to make the change, please proceed to the next step.
Reaching out to Verizon Fios customer support is a good idea if you're having trouble making changes. They can inform you of the available plans, what's included with each one, and their prices.
The representative can guide you through the process or may be able to change your Verizon Fios plan for you. If you'll be making the change, put the representative on speaker so you can follow their instructions while you navigate through your Verizon account from your phone.
Take notes throughout your call with the Verizon representative. Write down the date you called, the representative's name, and the details of your new Verizon Fios plan.
Contact Verizon once you realize you want to change your Verizon Fios plan. This can help get the new plan in place before your next billing cycle begins.
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