In a nutshell: Are you canceling your Verizon Fios service? You can easily disconnect Fios by contacting Verizon directly or online. Don't worry, if you have other services under your name, your Auto Pay will still be active. There's no need to make any changes. However, if you have a credit balance and you choose to cancel your service, the credit will be returned within 60 days. If you're terminating your Verizon Fios account, read this guide for step-by-step instructions.
Are you canceling your Verizon Fios service? You can easily disconnect Fios by contacting Verizon directly or online. Don't worry, if you have other services under your name, your Auto Pay will still be active. There's no need to make any changes. However, if you have a credit balance and you choose to cancel your service, the credit will be returned within 60 days. If you're terminating your Verizon Fios account, read this guide for step-by-step instructions.
Keep your account information handy as you'll them for verification purposes. The information you need are your Verizon Fios account number, service address, and the last four digits of your Social Security number. Make sure that you are also the primary account holder.
Call Verizon only during office hours, from Monday to Friday at 8 am - 7 pm ET. You can also call them on a Saturday from 8 am - 5 pm.
If you are still under contract with Verizon Fios, you will incur an early termination fee, which is prorated, based on how long you have been using the service. Expect to pay a maximum of $350 early termination fee.
You can cancel a Verizon Fios service through chat. Just type in Cancel in the question box and follow the on-screen instructions. Consider logging in to your account first before chatting with an agent.
You can also sign in to your Verizon Fios account and choose Disconnect Service either from the Account Dashboard or the Account Settings page. Then, follow the on-screen prompts to disconnect or cancel your service successfully.
Note that the online cancellation option is ONLY for Verizon Fios service.. It's not applicable to other Verizon services, such as DSL or high-speed internet.
After cancelling the service, you're required to return any leased equipment within 30 days to avoid additional charges for unreturned equipment. You can only start the return process by contacting Verizon Fios directly.
Use this store locator to find the nearest UPS store in your area. You can also ask the representative for the closest UPS store. Once you're at UPS, the staff scans the equipment's serial number and ships it directly to Verizon. Don't forget to keep the return receipt, in case there are issues with the return.
Wait for the confirmation message and contact Verizon if you don't receive the email. Additionally, do make sure the equipment isn't damaged to avoid paying extra fees. A damaged Verizon router can cost about $200, while an Extender can cost $145.
Do you know that you can also suspend your Verizon Fios service? If you're canceling because you're going away for a few months, why not suspend the service instead? Note that you can also transfer the service if you're moving to a new address. However, the area must also have Verizon services; otherwise, you won't be able to transfer your service. Another option is to also downgrade your service to save money. If you're still planning to cancel, just follow the instructions above and get in touch with Customer Support if you have further questions.
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