How Do I Cancel My Verizon FiOS Service?
When it comes to the cancellation of your Verizon FiOS service, you need to know the process from start to finish. Luckily, a customer service representative from your internet service provider will take you through the entire process to the end. For more information about your service cancellation, contact Verizon FiOS to have your questions answered.
Verizon FiOS is a relatively new internet service provider (ISP) on the market today. This fiber optic IPS was first introduced in 2005. Ever since that time until today, this service has grown in popularity, spreading far and wide.
Maybe you have been using it and now you feel it's time to do away with it. Just like most other service providers, Verizon FiOS will do everything possible to retain you. If you persist with your cancellation they might recover their losses through the cancellation fees. That being said, let's have a look at the steps you need to follow in order to succeed in your Verizon FiOS cancellation process.
How Do I Cancel My Verizon FiOS Service?
Even though the Verizon FiOS website encourages you to cancel your service online, the truth of the matter is that everything will culminate in a phone conversation with the agent. The conversation over the phone plays a crucial role in keeping you on-board with your service provider. Most of your dialogue will dwell on convincing you to stay on. Nevertheless, you may consider the following steps to ensure that you accomplish the cancellation process:
Step 1: Call the Retention Department
Your first call to Verizon FiOS will direct you to a "Chat Bot". Though frustrating in the first place, this robot will provide you with relevant information that will help you with the cancellation process.
Eventually, you will be directed to a customer service department. Here, you will inform the agents about your intention to discontinue Verizon FiOS service. Finally, you will be connected with the customer retention department for further negotiations. This will give you a good opportunity to convince the negotiators about your intention to terminate your services.
Step 2: Be Prepared with a Solid Excuse
At this point, you must be prepared to explain in detail why you want to cancel your services with Verizon FiOS. Make sure that your explanation has strong points to avoid a quick counter from the retention representatives. In your explanation include very convincing excuses that will make them yield to your demand. In the end, they will have no choice rather than granting your wish.
Step 3: Stay Polite but Firm
The point here is to remain polite and sound friendly while on a phone conversation with the Verizon FiOS retention agents. Keep in mind that these are human beings just like you and they are doing their job according to their ability.
On the other hand, you will have to be rigid and assertive. Look for the most convincing excuses and use them to gain an advantage over their persuasive language. Stick to your decision to the end to make them abide by your request.
Step 4: Time to Confirm Service Cancellation
Once you reach this last step, just know that you are almost done. This is the most crucial stage in your service cancellation process. As such, you should be looking forward to confirming your cancellation just before you disconnect your call.
It will look awkward and a waste of time spending a considerable amount of time on the phone only to hang-up and discover that your cancellation did not go through. So, when your call is ending, you must ask the retention agent to confirm if the cancellation is successful.
Also, you need to inquire about any other concerns regarding the entire service cancellation process. The inquiry will help you find out if you are supposed to pay the termination fees for the equipment that you awe your service provider. Therefore, you will have to do everything possible to ensure that your Verizon FiOS service cancellation is complete.
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