In a nutshell: Verizon Fios customers (both prepaid and postpaid) can dispute a charge on their bill within 180 days of incurring the charge. To initiate a dispute, contact Verizon's customer service department, and a representative will investigate and work towards a resolution. Additionally, customers have the option to take their case to small claims court or arbitration. To formally dispute a charge, submit a written notice or complete the dispute form available on Verizon's website. If you're experiencing unauthorized charges, we can guide you through contacting Verizon and completing the dispute process.
Verizon Fios customers (both prepaid and postpaid) can dispute a charge on their bill within 180 days of incurring the charge. To initiate a dispute, contact Verizon's customer service department, and a representative will investigate and work towards a resolution. Additionally, customers have the option to take their case to small claims court or arbitration. To formally dispute a charge, submit a written notice or complete the dispute form available on Verizon's website. If you're experiencing unauthorized charges, we can guide you through contacting Verizon and completing the dispute process.
To find the nearest Verizon store, use Verizon's store locator tool. Simply enter your state or zip code to see a list of nearby stores. From there, you can click "Get Directions" for navigation or call the store directly to schedule an appointment.
When visiting a Verizon store, please ensure you're the primary account holder and bring all relevant dispute details, including sufficient documentation. It's recommended to bring a printed copy of your bill and any supporting evidence, as well as a valid ID, to help facilitate a favorable resolution.
You can file a dispute by calling Verizon's customer service hotline. Check the phone number provided in this step and call them only during business hours, and that's from Monday to Friday at 8:30 am - 6 pm. Please make sure to have the account details and other relevant information with you before calling. Verizon staff will verify your identity over the phone and ask for other details regarding the dispute, so make sure to have them with you for a smooth process.
After submitting your Verizon Fios dispute, Verizon will thoroughly review and check the evidence and provide an effective resolution within 60 days. Submit sufficient documents to help your claim and to reach a favorable resolution. If Verizon incorrectly charged you, expect the amount to be credited back to your original payment method. Customers who aren't satisfied with the resolution also have the option of arbitration or small claims court. We will discuss them in the next step.
File the right notice to dispute form. Verizon has a different form for Wireless and Wireline consumer and business customers.
When filling out the dispute form, provide all required information, including your personal details, account number, billing information, and a clear description of the dispute. Review the form carefully before submitting it to ensure accuracy.
Alternatively, you can notify Verizon in writing, using the address on your bill, of your intention to take the case to small claims court or arbitration. Be aware that failing to contact Verizon about the dispute may result in waiving your right to dispute the bill.
We recommend waiting for Verizon to provide a resolution, which typically takes up to 60 business days after filing the dispute. Consider arbitration only if you believe the charge is unjustified and have sufficient evidence to support your claim. Verizon prioritizes customer satisfaction and will likely work to resolve the dispute in your favor. Remember, arbitration or small claims can be stressful; it would be better to just resolve the issue with a customer service representative. If you have further concerns about filing a dispute or arbitration, feel free to contact Customer Support directly.
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