How Can I Get Out of Paying My Verizon FiOS Bill?
In a nutshell: If you are struggling to pay your Verizon FiOS bill then you need to set up a payment arrangement. Doing so lets Verizon know that you are going to pay the bill and so allows you to avoid getting your service interrupted. There are a few different ways you have to set up your payment arrangement.
Introduction
If you are struggling to pay your Verizon FiOS bill then you need to set up a payment arrangement. Doing so lets Verizon know that you are going to pay the bill and so allows you to avoid getting your service interrupted. There are a few different ways you have to set up your payment arrangement.
What You'll Need
There is no fee to set up a payment arrangement online, by using the Verizon app, or by going to a Verizon store and making one in person. However, if you call a Verizon representative to make one, you will have to pay a $10 fee.Making a payment arrangement will not stop any late payment fees from being assessed. If you make your payment after the due date, you will have to pay a late payment fee.You may be able to split the money you owe into two payments, instead of having to pay it all at once.You must be either the account owner or an account manager to set up a payment arrangement.You can set up a payment arrangement even if your bill is already past due. However, if you know that you are going to have a problem paying it on time, it is best to set it up before the due date. This eliminates the chance that your service will be shut off for non-payment.
If your service has already been shut off due to non-payment, making a payment arrangement will not get it turned back on. Only paying your bill in full will do that.
Go to the Verizon home page.
Verizon home page
To set up a payment arrangement using the Verizon app, skip to step 9.
To set up a payemnt arrangement by going to a Verizon store, skip to step 15.
Click on the "Sign in" link in the upper right corner of the screen.
A dropdown menu will appear.
Click on the "Account overview" option to sign in to your Verizon account.
Go to your Account page.
Click on "Bill."
Select "Pay bill."
Click "payment arrangement."
Follow the prompts and enter the required information to finish setting up your payment arrangement.
Do not proceed with additional steps.
Open the Verizon app and sign in to your account.
Select "Me."
Tap on "Bill Overview."
Select "Pay bill."
Tap on "payment arrangement."
Enter the requested information and follow the prompts to finish setting up your payment arrangement.
Do not proceed with further steps.
Go to the Verizon store locator.
Verizon store locator
Enter your ZIP code or your city and state in the text field on the left side of your page to find nearby Verizon stores.
Find a convenient location and go there.
Tell a Verizon representative that you want to make a payment arrangement.
Conclusion
If you have any questions, call a Verizon customer service representative. You can even have them set up a payment arrangement for you if you don't mind paying the $10 fee. The customer service call center is open from 7:00 am to 11:00 pm EST from Monday through Friday and from 8:00 am to 9:00 pm EST on Saturdays and Sundays.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Verizon FiOS Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
Verizon FiOS
Paying Your Telecom Too Much?
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies