How Do I Report a Verizon FiOS Service Outage?

Introduction

Fiber optic internet is famous for its speed and stability. However, even fiber optic services go down from time to time. If your Verizon Fios service has suddenly stopped working, you are probably very eager to get it up and running again as soon as possible and to do that, you will need to report the outage to Verizon. However, before you can make the report, there are a few other steps you need to take first.

What You'll Need

You can check for service outages using the Verizon app. However, the app does not get live updates, and so its information may not be very accurate. It should therefore only be used as a last resort.Make sure to check for Verizon Fios outages on the Verizon Fios outage page, not one of the other Verizon outage pages, with are used for their other services.If your Verizon Fios service is down because of a downed line, do NOT touch or go anywhere near the line for your own safety. Contact Verizon right away to let them know about the situation.

Find another way to get online.

The easiest way to do what you need to do is over the internet, which is of course rather difficult to do if your internet service is down. However, if you can get online using your phone or with help from a friend, the whole process will go a lot more smoothly.

Sign into your Verizon account.

Sign in by clicking on the link in the upper right corner of the page.

Go to your account page and look for any issues that could be affecting your service.

Its possible that some issue such as a late payment has caused your Verizon Fios service to be temporarily suspended. In that case, reporting an outage to the company won't help. It's wise to check for problems on your end before you make a report.

Reboot your computer and router, if you have one.

If you can't find any issues in your account, try rebooting your internet equipment. That may fix the problem without having to involve the company.

Check for Verizon Fios service outages in your area on the Verizon Fios outage page.

Somebody else may have already noticed the problem and reported it, and Verizon may already be on the job. So, before you make a phone call, check the Verizon Fios outage page to check for known outages in your area.

Call a Verizon customer service representative.

If the problem doesn't seem to be on your end and if the company doesn't seem to be aware of it, contact Verizon's Fios customer service center to report the problem.

Conclusion

Once you have made your report to Verizon, there is nothing further that you need to do. They will diagnose the problem on their end and send somebody out to fix it. In a relatively short time you should have your Verizon Fios service up and running again.