How Do I Report a Verizon FiOS Service Outage?
In a nutshell: It can be frustrating when you're trying to use your Verizon Fios internet only to realize it's not working properly. It might be due to a service outage rather than an issue at your home. Here are steps you can take to determine if that's the case.
Introduction
It can be frustrating when you're trying to use your Verizon Fios internet only to realize it's not working properly. It might be due to a service outage rather than an issue at your home. Here are steps you can take to determine if that's the case.
Go to the Verizon Website
Visit the Verizon website.
Find the Menu
Search for the menu on the Verizon homepage. It's in the upper-right corner, represented by three stacked black horizontal lines to the right of the shopping cart icon.
Open the Menu
Click the three stacked horizontal lines to expand the Verizon menu.
Find the Internet Link
Look for the "Home Internet" link on the Verizon menu. You'll find it between the "Mobile" and "Shop" links.
Go to the "Verizon Home Internet" Page
Click on the "Home Internet" link. Doing so will take you to the "Verizon Home Internet" page.
Find the Questions Section
Look for the section that says "Have questions? We've got answers."
Find the Availability Header
Look for the question that says "Is Verizon Home Internet available at my address?"
Expand the Section
Click on the down-pointing arrow to the right of "Is Verizon Home Internet available at my address?" This will expand the information underneath.
Find the Coverage Link
Underneath the "Is Verizon Home Internet available at my address" section, look for the "coverage map" link.
Go to the Coverage Page
Click on the "coverage map" link, which will take you to a page that has a "Find Home Internet and Cell Phone Coverage In Your Area" header at the top.
Locate the "Frequently asked questions" Section
Scroll down to find the "Frequently asked questions" section.
Look for the Outage Question
Look for the question that says "What should I do if my service is down or I'm experiencing an outage?" It has a down-pointing arrow to its right.
Expand the Section
Click on the down-pointing arrow to the right of "What should I do if my service is down or I'm experiencing an outage?" Doing this will expand the information below.
Find the Relevant Link
Within the first paragraph, look for the link that says "network status page" and click on it. This will take you to a page that says "Check network status."
Type Your Address
Find the "Location" search box, which is right below "Where is the issue happening?" Type your address into the field.
Choose the Service
Once you enter your address, scroll down past the map to find the line that says "Choose your service." There are two options below: "Mobile" and "Home Internet." Click on the latter.
Select the Home Internet Service
After you click on "Home Internet," "Choose which Home Internet" service will appear below it. There are two options, but since you want to know if there's a Verizon Fios outage, click on "Fios Home" followed by the black-and-white "Check now" button.
Read the Results
The results will appear, letting you know if there's an outage. If you need further assistance, please continue reading.
Contact Verizon
Reach out to the Verizon Fios customer support team if you have questions.
Conclusion
If you suspect a service outage at your home, act promptly. If you're unable to find an answer on your own, a knowledgeable representative can assist.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Verizon FiOS Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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