How Do I Report a Problem with My Verizon Internet Service?

The Verizon Internet service, also marketed as Verizon FIOS, is quality and high-speed bundled internet resource that uses fiber-optic networks. This bundled service also incorporates television and home telephone services for interested homeowners.

The fiber-optic based internet service is one of the reasons why Verizon has become a leading choice for homeowners in the highly competitive industry of providing internet services.

However, this doesn't imply that it isn't susceptible to technical problems now and then. Some of the complaints forwarded reported by Verizon users include billing and customer service issues, access and installation hiccups, home television problems, and, most importantly, internet and WiFi issues.

Internet and WiFi issues are incredibly common and often occur due to power outages, poor weather conditions, or router problems, which can be resolved while at the comfort of your home.

Verizon has online tools, accessible through its website that users can leverage to troubleshoot or even fix network problems. However, when those tips don't work, you can always report the matter while being guided by the information below.

Steps in reporting your Verizon Internet service problem

You can report a problem with your home's Verizon Internet service by talking to their Tech Support team following the steps below. However, you may need a temporary internet connection to report the matter.

• On your browser, visit https://www.verizon.com/.
  
• Click on the "Support" option.
• Once the support page is opened, scroll to the bottom, where you will find an option that reads "Chat Now."
• Click on it to connect with a customer care agent via the blue "Chat with us" tab that prompts itself at the bottom of the screen once you've selected the option.

You can also report Verizon Internet problems by talking to the customer care desk via Verizon's social networking platforms, particularly Facebook. This may require you to;

• Visit the "Contact Us" webpage at https://www.verizon.com/support/residential/contact-us/.
  
• While here, you may find the "Chat with us" option, but if you'd already used it to no avail, you could reach out to the social media response team on Facebook Messenger by selecting the "Message Us" option under the "Connect with us" section.

However, as aforementioned, Verizon subscribers can troubleshoot and fix network issues through the website. This option is viable when you've already spoken to the internet service providers, and it's been determined that the issue could be with your home's network.

The site's troubleshooting tool provides workable solutions for router problems, connectivity issues, and slow connections. In most instances, the internet connection may already be restored, but you could be having trouble accessing the internet from your home's devices.

Under such circumstances, you're advised to begin by checking the router. To this end, when fixing router problems, you should switch off the device and then back on. You can follow the steps below to guide you through the process.

• Unplug your router from the power supply.
• Wait for at least one minute.
• Plug the router back in.
• Try to access the internet using the network.

If you've done this and notice a red or amber light appearing on your router, you can still use the troubleshooter to find out what could be wrong. Here's how to go about it;

• Visit https://www.verizon.com/foryourhome/vzrepair/flowengine/UFDService.aspx.
  
• Select "Next" to proceed to the page that highlights some problems you may be facing.
• You can select the option that reads, "I don't why I cannot connect."
• After that, you will be taken through prompted steps until your problem has been resolved.

Alternatively;

If all the above fail to produce positive results, you can call the customer care desk for immediate solutions for further assistance. Additionally, you can connect with the social media response team on Twitter.