How Do I Report a Problem with My Verizon FiOS Internet Service?
Many things could be causing your FiOS internet service problems, including a wifi outage or issues with your internet connection. You can try clearing the cache and cookies history on your device to see if that improves the service. If you cannot connect to the internet, have a slow connection, or keep receiving error messages, contact Verizon either instore, via live chat, or by phone.
How do I report a problem with my Verizon FiOS Internet service?
There are many reasons that your Verizon FiOS internet may not be working. Common problems include no service at all, internet that's slow to load, or is loading but showing no images or will only open certain pages. You may be regularly seeing error messages.
If you're not happy with your Verizon FiOS Internet service, contact the company, and a customer service representative will check your coverage. The coverage can be check by providing your zip code. If you live in an area with adequate coverage but have FiOS internet problems, Verizon will help you troubleshoot and sort out the issue. An engineer may be sent to your home to diagnose and fix the problem.
Tips to help you connect to the internet
You may also like to try the following to see if you can improve your FiOS internet service before contacting Verizon.
- Try clearing the cache and cookies on your mobile device.
- If your internet isn't working, it could be due to a wifi outage. Try connecting another device to your wifi to determine whether the problem is due to your phone/ device or the wifi connection.
- Try restoring your phone to its factory settings.
- If you've recently downloaded a new app, this may have affected your phone. Try uninstalling it to see if that has any effect on your phone's operation.
- Ask Verizon to check the coverage in your area by providing your zip code.
Contact Verizon Customer service
If you've tried to fix the problem with your Verizon FiOS internet and have been unsuccessful or are looking for advice, contact Verizon's customer service team.
Calls are answered from 7 am to 11 pm Monday to Friday, and 8 am to 9 pm on Saturday and Sunday. You can also report a problem online at Verizon's website by emailing the company or using live chat. If you live near a Verizon store, you may like to drop by and ask for help and advice.
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