Is Verizon FiOS Internet Service Any Good?

If you live in any of the states or cities where Verizon's Fios internet is available, you may be thinking about its suitability as an internet service provider. The company offers just a few internet service plans, but they have competitive rates and low fees. Its customer satisfaction ratings are exceptionally high.

If you are comparison shopping for internet plans, you are probably looking into major providers such as Verizon's Fios internet service. Comparison shopping isn't always easy for internet plans, because there are a lot of different factors going into any customer's satisfaction with an internet service. Read on to learn more about Verizon Fios, and whether or not it could be a good service provider for you.

Verizon Fios Service Plans

Verizon offers three plans: the 200/200 plan, the 400/400 plan, and the Gigabit plan. The names of the plans are the download and upload speeds that each plan offers. The 200/200 plan costs $39.99 per month. It's got enough speed for streaming, downloading movies, and some gaming. The 400/400 plan costs $64.99 per month. It is suitable for multi-person households. The Gigabit plan costs $89.99 per month. It is suitable for large households with heavy internet use, smart homes, and heavy-duty gaming. All plans come with a free year of AMC+, which rises to $8.99 per month after that year. All of the plans come with no contract required. None of the plans has a data cap.

Verizon Fios Availability

You can get Verizon's internet anywhere in Connecticut, Delaware, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island, Virginia, and Washington. D.C. It is also available in select cities in other states across the nation.

Verizon Fios Prices and Fees

With a price range of $39.99 to $89.99 per month, Verizon's internet plans are comparable in price to other internet service providers, though they are not among the lowest. The company charges a $15 per month equipment rental fee on the 200/200 and 400/400 plans, with no such fee for the Gigabit plan. The company charges a $99 installation fee but will waive the fee if you order your service plan online.

Verizon Fios Customer Satisfaction

Verizon Fios internet is well known for its high rate of customer satisfaction. J.D. Power gives it the highest customer satisfaction rating in its service region. The American Customer Satisfaction Index rates its customer satisfaction as the highest in the nation.

The Takeaway

Verizon's prices are competitive on their own, but when combined with the company's very low fees, its prices are especially competitive. The high rate of customer satisfaction indicates that most customers are happy with all aspects of the company's services, from internet speed to uptime to customer service. The only drawback is the limited area the service is available in. The great majority of customers will probably think that Verizon Fios internet is very good indeed.

Contacting Verizon Fios

If you have anything else that you need to know about the company's internet service, you can always ask one of its customer service representatives. You can reach one on a help forum or by phone.

Further questions?

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Is Verizon FiOS Internet Service Any Good?

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