Verizon FiOS Customer Service

Contact Verizon FiOS & solve common issues

Use Verizon FiOS's Phone Number

Verizon FiOS's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Verizon FiOS. Below you will also find the phone and non-phone-based contact information we've gathered.

Verizon FiOS: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Verizon FiOS.
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Click below to show 45 more questions, answers, and complete guides to common Verizon FiOS customer support problems.

Contacting Verizon FiOS customer support

Below you can compare and contrast the 11 ways to contact Verizon FiOS by looking at which ones are the fastest and which ones other customers recommend the most for solving Verizon FiOS customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Verizon FiOS across the following channels: Phone, Facebook, Web.

Phone number / contactWaitVotes
800-837-4966
Customer Service
38 mins2260
888-338-9333
Technical Support
15 mins1749
833-395-2919
Call For New Service
< 1 min1378
888-553-1555
Resolution Center
3 mins1515
888-438-3467
Residential Support
3 mins427
facebook.com/VerizonFiOS
Customer Service
38 mins1822
866-326-7937
E-Care
82 mins907
888-858-0822
Deals & Packages Concierge
< 1 min2699
888-715-3291
New Customer Concierge
< 1 min2131
Online Help at verizon.com
Customer Service
< 38 hrs2034
877-318-2092
Moving & Address Change Concierge
< 1 min2127

Recent reasons customers contacted Verizon FiOS:

Can't access my Fios Online account.
My new internet plan*acct*bill doesn't show up when I login. I can only see my wireles...
Internet signal has dropped considerably, needs to be reset
Fios tv service doesn’t work
I was billed an extra $* this month on my Verizon Fios bill. It should be $**.** a mont...
My bill has increased and I don’t understand why
Dvr not appearing as a selection
Replace router not getting internet speeds I paid for
"check tel line" message on phone * ***-***-****
I’d like a “large print” list of channels available to me through FIOS residential “cab...
This is my own mobile phone. I bought a brand new one. Why is it blacklist? I bought it...
Can’t login into my Verizon fios app after it logged me out. I cannot remember my passw...
I am still being charged $** for my phone. I’ve already called to complain I RETURN...

Help me with my issue

Does GetHuman work with Verizon FiOS?

GetHuman does not work with Verizon FiOS's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Verizon FiOS at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Verizon FiOS's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Verizon FiOS at a Glance

Verizon FiOS has no chat option
Verizon FiOS has no customer email
Verizon FiOS has 1 help forum
Verizon FiOS has no twitter handle
Verizon FiOS has 1 facebook page
Contact information overview

Answered on this page:

How Do I Report a Verizon FiOS Service Outage?
How Do I Reset My Verizon FiOS Pin?
How Do I Cancel My Verizon FiOS Service?
How Do I Check the Status If My Verizon FiOS Order?
How Can I Lower or Monitor My Verizon FiOS Bill?
How Do I Get in Touch with Verizon FiOS Corporate Office About a Legal Matter?
How Do I Switch My Internet Provider to Verizon FiOS?
Solutions to common issues

Contacting Other Companies

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
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