Verizon FiOS Customer Service Issues

Fios recently visited my home to set up a hardwired connection for my desktop computer due to issues with the Wi-Fi connection they had initially installed. However, the hardwired connection is also not functioning correctly. I had a friend help me troubleshoot and we discovered that the wire made by Verizon to connect my computer is faulty. The part that plugs into the computer should be lit up to indicate that it's working, but the light keeps going out, causing me to lose internet connection. I have to fiddle with the wire to get it to light up and work again. I urgently need Fios to send someone to my house to replace this defective wire as soon as possible. Working from home is impossible without a stable internet connection. Thank you for addressing this promptly. - Dara Sanoff ([redacted]) 8&

Fios recently came to my home to hardwire my desktop computer due to issues with the wifi connection they initially installed. However, even the hardwired connection isn't functioning properly. After troubleshooting it with a friend, we discovered that the wire provided by Verizon is defective. The connector that plugs into the computer is supposed to light up to indicate it's working, but the light keeps flickering and causing me to lose internet connection. I constantly have to manipulate the wire to get it to light up and work again. I urgently need a Fios technician to revisit and replace this faulty wire as soon as possible, as I rely on the internet for my work-from-home setup. I appreciate your swift attention to this matter. Thank you, Dara Sanoff.

I bought a new Samsung Galaxy S21 on November 21, [redacted], from a Verizon store in Wilmington, NC for $[redacted].99. The phone had issues, and after speaking with Verizon's customer service (Diane) on December 31, [redacted], at 1:02 PM, a replacement refurbished phone was sent to me on January 5. I returned the original phone on January 7 via UPS. Since I paid almost $[redacted] for a new defective phone and received a refurbished replacement, I feel I should be refunded half of the purchase price. Thank you for looking into this and responding promptly.

About three weeks ago, I contacted Fios to disconnect my home phone service as I rarely use it, aiming to reduce my $[redacted].05 monthly bill. The representative assured me it would decrease to $[redacted].05, with the first bill being lower due to the immediate cancellation and prorated credit. However, on Monday, 1/10/[redacted], I received a text thanking me for a $[redacted].05 payment to my Verizon account, contradicting the changes promised. Despite attempts to reach out, resolving this issue with an actual person who fulfills the agreed changes has been frustrating. I feel utterly exasperated with this situation and seek assistance.

Hello, I'm having trouble reaching you from Mexico. I am unable to make a call. I have two Verizon accounts, one for wireless and the other for Fios. I am attempting to log in to Fios at 80 Humphrey St, Swampscott, MA [redacted], under my name, R.F. They repeatedly ask for verification when I try to log in but then nothing happens. I need assistance with four issues. Firstly, a tenant made an unauthorized purchase of the Better Call Saul S5 Bundle on February 1, and I wish to cancel it and disallow any further TV purchases. Secondly, I'm unable to log in to review my bills. Thirdly, the second TV is not connected to the internet. Fourthly, my Verizon wireless account seems to be interfering with my ability to access the Fios account consistently. Please provide guidance on resolving these matters.

Yesterday, we experienced our third power failure in six weeks, leading to a complete loss of our Fios services – phone, internet, and TV. I spoke with a technician on the phone who advised me to replace my router for nearly $[redacted]. He also mentioned that if I swapped my two free TV boxes, I could obtain the router for $50 upfront and $15 per month. However, upon the technician's arrival, before the new equipment was delivered, the issue was swiftly identified. It was not the router that was the problem; instead, the previous technician had inadvertently removed my backup battery power unit and installed a different power supply for the ONT, failing to connect it to a generator-powered outlet as before. I am requesting not to be charged the agreed fees as the need to replace the router was misinformation provided by the initial phone technician. The error actually stemmed from the individual who installed the new power supply for the ONT.

I would like to request to cease the printing and mailing of my bills. I already access and pay my bills through my Bank of America account. Even though I have been receiving bills exclusively through Bank of America for approximately 10 years without hard copies, Verizon recently started mailing them again. I kindly ask you to discontinue this practice as it is wasteful of paper and the mailings are sent as first-class mail, incurring unnecessary expenses. Please consider halting these mailings. Thank you, Ted W.

I recently signed up for an MLB subscription through Verizon, only to realize that without having their TV service (needed for Yankee games), I can't use the MLB service to watch the games I wanted. I reached out to customer support, but was instructed via email to confirm the cancellation process to proceed. MLB clarified they do not handle the charges, directing me back to Verizon. As a loyal customer, this situation has been frustrating. I've spent days trying to resolve this issue without success. My credit card company advised me to resolve this matter with Verizon. I now seek guidance on how to cancel my subscription and receive a prorated refund. Thank you.

I urgently need help with my new HP printer. It is unable to print because my internet signal seems to be combining both 2.4G and 5G. HP support suggested calling Verizon to "split" the signal. I believe this means we require FIOS to separate the merged 2.4G and 5G lines, allowing the HP printer to connect to just the 2.4G. However, according to the representative, the two different connections are fused together, leaving no specific connection for the printer to function on 5G instead of only 2.4G. I've already spent close to 9 hours with HP and FIOS attempting to resolve the issue with my new printer. It stopped printing in April, then scanning in May, and now it's unable to print once again. Currently, my MacBook Pro is displaying two active internet wifi connections simultaneously. The representative explained that this indicates my computer is receiving both 2.4G and the newer 5G signals, yet it interprets them as combined, leading to the printer connectivity problem. Although the printer is new, purchased in April [redacted], it is an older model - the HP Office Jet All-in-One [redacted]. The FIOS chat representative could only confirm our internet speed is [redacted], but couldn't clarify if it operates on 2.4G, 5G, or both. I am seeking urgent assistance as we urgently need the HP printer to function properly. It worked initially upon purchase, but now it's causing issues. I would appreciate any help resolving this matter. Thank you.

I am encountering an issue with my EPSON WF-[redacted] printer connected to my desktop computer via wire. I successfully set it up to print from my iPhone and iPad by entering the Wi-Fi ID and password. However, when the printer goes into sleep mode, the Wi-Fi light does not come back on, preventing me from printing from my iPhone. I have tried re-entering the Wi-Fi details and reconnecting to Wi-Fi, allowing me to print until the printer sleeps again. The Wi-Fi test on the printer indicates that the settings are correct but shows a "MAC address filtering check FAILED" error, suggesting router access restrictions like MAC filtering. Despite contacting VERIZON TECH SUPPORT, they deny filtering anything. Can anyone offer assistance? Thank you, Andrew S.

I established a FiOS account in mid-August at a temporary residence to flee domestic violence before deploying overseas on military orders. While relocating abroad, I attempted to reach FiOS multiple times to terminate my service but struggled to connect with a representative through chat or calls. Eventually, I managed to contact customer service via Wi-Fi calling from Germany to cancel my Internet service. However, I was billed $50 for the whole month until October 10, despite not utilizing any data after canceling. Upon discussing this discrepancy with reps, I was informed that backdating the bill was not an option. Supervisor Arthur from Massachusetts, whom I spoke to, was unhelpful and insinuated that I should have foreseen the need to cancel before departing the country. Despite my explanations, he doubted my situation and refused to provide further escalation options. I seek a fair charge for only the part of the month I actually utilized the service, considering I am currently stationed overseas.

This situation is becoming frustrating. When I initially set up my new service, I contacted customer service numerous times this morning. After some back and forth, they confirmed that I would need to restart the process. Fortunately, I was able to do this in-store without incurring an additional charge for a new port-in switch. They added it to my existing account under the same billing cycle since it was part of a contract. They provided me with a reference number to give the store representative, and another number in case of any issues. Unfortunately, the store representative was not helpful when I tried to explain the situation. The order number is [redacted] and the location code is E331201. They assured me that restarting the process would resolve the issue and gave me number [redacted]77 to use since I am already in the system, but I can't seem to locate this. This is really frustrating, especially since I haven't even started the service yet. I was assured that everything would be fine, but clearly, there are still complications as anticipated.

My Verizon Fios internet has been down for several weeks. Originally, Verizon claimed they couldn't fix it due to a landlord responsibility issue, which doesn't make sense as the landlord doesn't control Verizon's equipment. However, Verizon fixed several of my neighbors' issues yesterday after initially saying they couldn't. I need Verizon to come and repair my service as soon as possible.

I am struggling to return a Verizon Internet Gateway router with IMEI [redacted][redacted]. I do not have an account with Verizon Wireless or Fios anymore, and I have tried multiple times to return the router without success. Despite promises of receiving a return label, nothing has arrived by mail. To make matters worse, I am being harassed by debt collectors claiming I owe $[redacted] for not returning the router. I urgently need assistance on how to properly return this equipment and resolve this issue with Verizon.

I have recently updated my account information with my current email, phone number, and address. Despite updating it several times, I am unable to access my account as it keeps reverting to old details and disabling auto pay. I urgently need to permanently update my email and phone number since the ones on file are incorrect. I have been facing this issue for several days now. My email is [redacted] and has been successfully updated, but it seems to be unrecognized by your system. I am a Fios customer, not Verizon phone, residing at [redacted] Hunterbrook Dr, Woodbridge, VA [redacted]. My cell number is [redacted]. If this problem persists, regrettably, I will have to seek services elsewhere due to the inconvenience. I have a busy schedule that limits my availability during office hours, making it difficult to spend more time resolving this recurring issue. Thank you for your assistance.

In the last two weeks, I have talked to several Verizon representatives regarding my ACP benefits not being applied to my FiOS account. Today, my Internet service has been suspended, and I am unable to use it. I require my ACP approval to be implemented on my account. I have completed all the necessary paperwork as requested. I am unable to afford any reconnection charges, and I was under the impression from one of the Verizon employees I spoke to, that my account and services would not be interrupted. If I am unable to settle the bill, I certainly cannot cover reconnection costs. Please assist me with this issue. Thank you.

My TV had been acting up, skipping channels on its own. After reporting the issue, Verizon sent me a new box, but due to lack of time, I haven't been able to install it yet. Unfortunately, they canceled my previous box before the new one with the required terminals arrived, making it impossible to connect a specific cable. I've requested a Verizon technician to come to my home, but my request has been disregarded. Dealing with their technical issues and trying to communicate with a live representative instead of a bot has been a frustrating experience. I have decided to switch to a different service provider because I am fed up with the poor service I've received from Verizon.

During a recent call with Verizon, a representative made our experience quite distressing. Following a storm, my 89-year-old mother-in-law lost TV and phone service. The representative advised us to dismantle the outdoor Verizon box, which is screwed shut, to resolve the issue. As we lacked expertise, we refused to tamper with it. The ordeal was exhausting, lasting hours, without a solution. The expectation for seniors to handle such tasks is unreasonable. Verizon's expertise should include sending technicians out for assistance. Disappointed by the lack of customer service and considering switching providers. Verizon should have procedures in place for seniors needing in-home support.

Our ONT has been experiencing issues. A technician visited a few days ago and replaced the ONT. However, the problem recurred early this morning with no lights on the ONT and the "Power Ok" light on the AC to DC converter not lit. I unplugged the converter, waited 20 seconds, and plugged it back in, which restored the "Power Ok" light and our system. I require assistance from a technician to revisit our home and further troubleshoot the issue.

Two months ago, I booked a flight with a return date of September 8th. Due to the competitions being postponed, I traveled from Slovenia to New Zealand. I now need to change my return flight to September 15th or 16th but am having difficulty reaching someone by phone from here in New Zealand. Your assistance with this matter would be greatly appreciated.